I have just got home from Anoki Burton on Trent, a treat booked well over a month ago for my husband's brthday. Sooooo many people have told me how amazing the 'Anoki' brand in general is, their ethos centering on incredible customer service, a fine dining experience and fantastic surroundings. The reviews in here and other similar sites say the same thing. So maybe I am just VERY unlucky or something! Although I had booked well ahead as I had been advised it gets very busy, I called again today to explain that it was my husband's birthday and I would really appreciate a 'quieter' table, i.e not next to a huge party table for 20 or something! The girl I spoke to agreed this wouldn't be an issue, took the details of my booking and told me she was sure we would be looked after very well. On arrival, the place was packed as expected, but not so much noisy as atmospheric which was fine. Yes, the waiters all looked lovely in their traditional dress, but I do think people writing these reviews get so hung up on this deail, they forget what's really important in a restaurant! We were greeted at the door and swiftly passed to someone else who was supposed to know what was going on. I barely had a chance to give the details of our booking when we were ushered to the bar where we stood for a good 10 minutes before being acknowledged. Finally, we were begrudgingly asked what we wanted to drink. Cobra in HUGE bottles only, so you're screwed if you're driving! Another 10 minutes later we were seated, clearly at no pre-booked table, but when my husband asked where we were sitting the waiter said "where do you want?" When I explained politely I had called ahead and asked for a quieter table, he simply laughed and said if we wanted 'quiet' we shouldn't come out on a Saturday night..... Not the 'amazingly attentive, fantastic customer service' we'd been told about so far! Once seated (in the main area of the restaurant might I add rather han the quieter area near the bar), they started to re-lay the tables next to us and push them together into....you've guessed it, one lomg table of 20! Although in the end the noise of the restaurant as a whole far exceeded the large table next to us, it was the principal of this that annoyed me the most. Why even say we would be seated somewhere quiet and then do exactly the opposite? they clearly hadn't even looked at a booking sheet! The food (rather an aftertought by this point) was good. That's it....nothing special, not amazing, we've had much better. Mostly really well presented. The service? Again, mediocre. Had the staff been more attentive, they would have sold us many more drinks, dessert and coffees (since our drink at the bar we were not asked if we would like any more drinks all evening). This restaurant is very much 'cattle class'-get them in, and then out again QUICKLY so we can refill the space. To complete the experience, we asked for coffee and were offered mango, pistachio or something else we didn't understand. Afetr asking the young girl to repeat the choices TWICE and confirm that we had asked for coffee, not icecream (which is what we thought these flavours were!) she repeated them with the most annoyed tone! In the end we asked for the bill and left instead. £60 later, i'd say go to your local Indian and get better service and equally nice food for less than half the price! read more