Do not rent here !…read more Sorry, avoid this place. when returning the car to them after 9 days we got a magic "damage under the car" that we did not cause. we did do the inspection and pictures around the car on pickup and return (allways a good idea) but then are we getting later that that below the bumper there was this "damage" being the only driver i am sure that we did not hit anything during the period. and are contesting the damage and the lack of documentation. so, rent somewhere else with good reviews. i will check before next time...

Absolutely Awful, Despicable Company…read more Rented a car from Sixt via Travelocity in Mallorca, Spain. The advertised price did not include insurance -- not even basic collision damage coverage. Yes, I understand how the collision damage waiver works, deductibles and all, this is nothing included. So, I also agreed to buy insurance for €74. At pick up we spoke about adding a second driver, which I agreed to. When my card was being scanned, I noticed it was only for the Travelocity amount and I didn't think anything more of it. There was a normal €300 hold for potential damage. After returning the car I received a bill with a €170 upcharge to be withheld from my security deposit. That included a €25 additional-driver fee I wasn't told about when the second driver was added, and the €74 insurance charge was taken from my security deposit instead of being charged up front. I had filled the tank about 10 km (approximately 6 miles) from the airport, but Sixt claimed the tank was only 7/8 full and charged a €31 refueling service fee plus €10 for fuel, and this of course added an extra €30 in tax. Bottom line: European rentals may be advertised without basic damage insurance, but it felt deceptive that Sixt didn't clearly tell me and then deducted the insurance and driver fees from my deposit. I would have paid up front, but taking these charges from the security deposit is misleading. I will never, ever rent from Sixt. I hope my loss will save the next person from this despicable company.

They called us asking if we were going to pick up the rent a car the night before. There was a…read moremixup on the pick up date due to our red eye travels and they were not accommodating whatsoever. They basically were asking me to pay for a brand new reservation or sticking to my old one but either way, I would still end up paying double considering I had already paid the rental in advance. Worst experience, do not rent with OK.

Car was old, dirty and broke down. No refund for new battery that i installed myself. They say…read morethey refund me but it has been over a month and NO MONEY in my bank!

They claimed that I left the car's seat humid, and they charge 30 euros! Reading the reviews I am…read morenot the only one who has had this bad experience! They will find any details to charge extra I rented a car for 3 days and left it yesterday, 14th July in Palma de Mallorca with hiperrentacar.com We asked to show the terms and conditions and it was nothing written, so they couldn't show it but they anyway charged it. Avoid this company!!!! it shows cheaper and the end it is not, but again better to go with a trustful company than this one.

This company will try to overcharge you for any unreasonable matter (They claimed that I left the…read morecar's seat humid), even though they can´t show you this clause in their term & conditions. Conclusion: this is another company that shows cheaper price than competitors but they will try to overcharge at any time. Avoid an unpleasant experience at the end of your holidays.

Total scam. Avoid Avis at all costs…read more I rented a car from Avis in Palma, Mallorca. I paid the full rental amount in cash when I arrived -- everything was clear and paid. They also blocked €519 as a security deposit, which I approved and which was released after I returned the car. The problem? Four days after I returned the car, they charged my credit card €455 for no reason. I returned the car on time, on July 6th, and I even asked their staff at the return area to inspect the car. The supervisor told me, "no need, just drop the keys." I have my boarding pass that proves I left Mallorca the same day -- so there is no way I used the car an extra day. And about the fuel? The tank was almost full -- just one bar missing, probably 2 or 3 liters. They could have charged €20-50 maximum, but they charged €455. No explanation. No proof. No warning. Nothing. When I contacted customer service, they kept sending automatic responses talking about the €519 deposit -- which has nothing to do with this separate charge. I'm now taking legal action and filing a complaint with consumer protection authorities. I will also share this experience across social media so others don't fall into the same trap. This was blatant abuse and theft. Shame on Avis. I will never use their services again, anywhere.

It took two hours to get our vehicle. Long lines and very inefficient process. The rental…read moreagreement reflected a number of dents and scratches, I've never seen so many dings reported on a rental agreement. We noticed some splashes of what appeared to be mud all over the car. I had not received the rental agreement that detailed the existing damage and didn't think too much of it. I also wasn't going to walk all the way back to the rental counter and wait in line again The car itself was great, they gave me a Peugeot hybrid- I think it was an upgrade over what I'd reserved. When the car was returned there was nobody checking the cars in - you had to just drop the keys in a secure box. When I received the final rental agreement receipt there were miscellaneous charges, taxes and fees of $1,079 USD. No details, nothing, just "misc"...I didn't damage the car and it was returned on time, actually a little early, and it was paid in full in advance when I made the reservation. I filed a claim with Avis and was told they would get back to me in 5-7 days..it's been 10 days and nothing. I haven't been able to get through to speak with anyone. Tonight I filed a formal dispute with my credit card company.. based on similar reviews it seems this is a way for that location to generate extra revenues. If I go back I will avoid this company.

Fastest service car rental I've ever experienced!!!…read more So my husband and I pre booked at a different car rental unfortunately because we've both been working a lot we forgot the most important piece... International drivers license. Thankfully they told us on the airport that europcar accepts California drivers license Margo was so helpful specially for a last minute services we were out of there within 10-15 minutes with all the documents signed and out of the garage

Hidden currency conversion fees (when choosing "pay at pick up")…read more Palma Airport - PMI, Mallorca Warning: long post for a rather small issue. Company uses DCC (Direct Currency Conversion), meaning they convert to your local currency using an unfavourable rate and adding a 3.25 conversion fee). I asked specifically, when picking up the car, to pay in euros since companies are only allowed to use DCC if the customer explicitly agrees to this. Despite this I was charged in my local currency. This added approx. € 5 to my bill. Size of added fee will naturally vary depending on length of rental, choice of car etc. I assume most people won't make the effort to fight this, which of course is why they do it. I contacted their customer service and was told they need to charge in the local currency if the card/bank used doesn't support payment in euros. Seemed more than a little ridiculous seeing as I've used the card several times throughout the trip. In order to refund the DCC charge they required a written statement from my bank that payment can be made in euros. I actually got such a statement and have asked for a refund - doubt I'll get it though. Just thought this might be interesting since Europcar, Hertz and Avis is in more or less the same price range and I've never experienced this behaviour from the last two. Going to stick with them from now on. Apart from this "small" nitpick everything worked out well. Fast check out, fast return procedure and helpful staff. Europcar is certainly no Goldcar or OK Car Hire but there's still some room for improvement.