I have received the worst service from Desanty plumbing. Marc had installed a heating system in my…read morehouse a few years ago. At the beginning of this season the system would not turn on. An electrician looked at it and stated that a plumber would need to come and assess the issue. There was no heat in the house. I called Marc and left a message. I was willing to pay an emergency call fee, however Marc never returned my calls. I certainly would. not recommend him for service. He ignores long time customers and does not stand behind bis work.

Marc DeSanty and his crew are the BEST. Marc is smart, practical, and honest, the best kind of…read morehousehold and domestic plumbing and heating person you would ever want to help you take care of a house, especially an older one. I could not rate him higher. He's a great plumber, an honest businessman, and the sort of person you want in your corner when a problem arises. His guys are just as wonderful, Darrell in particular.

Sent two very young guys (20-ish) out for some frozen pipes at my barn. They spent just under 2…read morehours. I was charged for 4 hours work EACH (8 hours) and a trip fee for coming out to Southampton (30-35 min). The total was $1115 for 2 hours work and TOPS 1.5 hours drive roundtrip. When I questioned the rate, this was the response: "I'm sorry Hourly rates are based off employees salary and benefits so when they are on the clock those rates are charged to the beneficiary they may not have been Physically at your project but that's the total hours they had into it " How are you charging for their time when not here? Doesn't the service fee cover that? And they weren't both working but taking turns. And the water did not thaw. The next morning I went out and the water had thawed thankfully. Ryan was responsive when I reached out so I appreciate that, but the charges were over the top.

Ryan did some extensive plumbing work about a year ago. All went well at that time. I have a new…read moreleak in the work he did. Not responding to phone or text for past 3 days. I certainly cannot recommend him.

Great service and timely! Very happy with Todd and his staff, definitely recommend them for…read moreplumbing work and servicing furnace!!

Pittsfield Pipers are professional and do quality work! Within 24 hours I had somebody at my home…read more Jeremy was knowledgeable and answered questions and concerns. Very personable just like Dave who does my yearly maintenance on my system. Their service person Joyce was very helpful as well. They're reasonable and give a discount to seniors. You can't ask more than that. Donna Pivero

Jeremy did a great job. he completed a bunch various plumbing jobs as well as replacing a cracked…read moretoilet.

Adams installed a new circuit to our newly built covered porch, with an outdoor outlet and ran…read moreelectric and conduit to the middle of the ceiling to hang a ceiling fan. They also ran cable TV cable and put in an electrical outlet for an outdoor TV. Finally they installed a wall mounted TV bracket and hung the TV and installed the ceiling fan. Start to finish they were friendly, courteous, professional, communicative and neat and clean. They checked in with me every step of the way and demo'ed everything for me and answered questions before they left. So glad they were able to fit me in for a relatively small job during a busy time of year. Highly recommended and we will certainly call them again for any new work we need.

We got to know Adams Electric when our house was built in Leverett. They were our favorite…read moresub-contractor, by far, showing up for work early and performing all the electrical work throughout the house. They're clearly very experienced and knowledgeable and also willing to answer questions and explain things clearly and patiently to the home owner. We also appreciated their thoughtful suggestions on how to save money when decisions had to be made. Everyone on the crew made the same impression. They all really seem to care that the customer is happy with the outcome. The quality of their work exceeded any other sub-contractor's. And they stand by their work completely. We've had Adams out after the house was complete to do additional electrical work. Nothing's changed. Still 5 star service and professionalism.

Steve has been doing electrical work for my family for over 25 years (note that his Google listing…read morehumbly says "5+ years" which, in my opinion, doesn't adequately convey his long experience, including from his service in the US Navy). We recently bought a new home in the Berkshires and Steve has been there for us, addressing a few issues identified by the home inspector (e.g. ungrounded outlets), installing new dedicated circuits for air conditioners as well as other outlets we needed, installing sensor lighting outside, and ensuring that a nonoperating lamp post had been safely disconnected by previous homeowners. Steve is consistently responsive and reliable and his rates are very reasonable. He's a very thoughtful, thorough troubleshooter. Plus, he's just a joy to have around, a very kind person. If I could give him 6+ stars I would!

Update: Steve Drager finally came and finished the job…read more This electrician scammed seniors of $150 for a 30 minute visit (even less when deducting time spent looking at our garden). All while telling us only what we already knew, and then telling us to pick up a part ourselves. Steve Drager even led us on a wild goose chase to a local business that hasn't had an electrical supply department for years. Payment was made with the understanding that the job would be completed. But Drager is refusing to complete the job, and won't even answer the phone or call us back after 3 weeks.

Rickert Electric has always been very responsive to our needs. They've done an excellent job of…read moreupdating an older house. They listen carefully to we want done and then come up with solutions. We trust Rickert Electric.

I had originally written a five-star review of this place in 2014 (accidentally deleted it) because…read moreI had such a good experience with Jerry, who fixed two of my lamps and did a terrific job. Sadly, I returned a few weeks ago and had a very bad experience with Dave, his son, who could barely bother and was downright rude. I had a simple lamp switch repair, and he put in a different switch from the original one (without telling me until I got there to pick it up) so I ended up having to wait another few weeks for him to track down the right one. He actually didn't get back to me at all, and, after two weeks, I had to call again. He said he had gotten the right switch but when I went to pick up the lamp again, it turned out he he had gotten one that was not exactly right again. Very disappointing. But the main problem was not even that he was not interested in doing the job right but that he was so rude throughout: his assistant went in to his office to ask him if he wanted to come out and explain the switch issue to me and my husband, and he said very loudly so we could hear, "NOT REALLY." We then waited and he never came out. Then his assistant had to go back in to his office again to ask him to come out to talk to us. When he did, he was very unfriendly and clearly showed he could care less. Appalling lack of customer service. His dad was terrific and I'm sorry he's not there anymore. I won't be returning.

Paul was great to work with. I had already received an estimate from a large company. Paul was on…read moretime for our appointment, gave me a competitive estimate, and did the job the same day. I really appreciated the suggestions he made about the job and the explanation for why he suggested particular material choices. The work looks perfect. it has not rained as of this review, but Paul stated that he will return in case of any problems.