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    Anthony Nanlin Kuo, MD - Duke Eye Center

    5.0 (1 review)

    Services - Anthony Nanlin Kuo, MD - Duke Eye Center

    Eye surgery

    Laser vision correction

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    The LASIK Vision Institute

    The LASIK Vision Institute

    3.7(34 reviews)
    7.1 mi

    My partner and I both got our lasik surgery through this location. All the staff have been amazing…read moreand so comforting. The procedure was painless and very quick. They walk you through the entire time. I would highly recommend to anyone and have already done so with all my friends!

    My experience with The LASIK Institute was incredibly disappointing and, ultimately, a complete…read morewaste of time. I initially scheduled a consultation only to receive a phone call the afternoon before my morning appointment informing me that I needed to reschedule because the office had decided to hold a staff meeting during my appointment time. As someone driving several hours away, arranging childcare, and coordinating time off work, this was frustrating, but I accommodated the change. At my rescheduled consultation, I was told to expect the visit to take 45-60 minutes from check-in. After waiting well over 45 minutes without being seen, I politely approached the front desk for an update. One receptionist, whom I believe was Arianne, looked visibly annoyed that I approached. While assisting another patient, she turned to her coworker, looked directly at me, and said, **"Can you see what THAT WOMAN wants?"** The tone and body language were unmistakably disrespectful. Thankfully, Tokenya handled the situation professionally, smiled, checked on my appointment, and treated me with courtesy. Kay completed my scans and was pleasant throughout the process. The optometrist thoroughly explained everything, answered all of my questions, and even patiently answered my child's questions. Because I was concerned about my astigmatism, he reassured me my eyes were in excellent condition, had zero concerns, and repeatedly told me I was an excellent candidate for LASIK. He and Kay were the highlight of my experience. I scheduled surgery for the following week and completed payment arrangements. The day before my procedure, I received another call informing me that my 10:00 a.m. surgery was being moved to 2:45 p.m. because "the surgeon doesn't even come in until 1:00." Again, I had already arranged time off work, transportation, and childcare, but I accepted the change. On surgery day, I arrived on time, completed the repeat scans, and met with Dr. Carr. He reviewed my eye measurements, discussed the risk of long-term dry eye, spent time discussing politics, and told me that although my eyes looked "pristine," there was a possibility of chronic dry eye after LASIK. He explained the risks and concluded by saying the decision to proceed was ultimately mine. After carefully considering everything, I told him I wanted to move forward. His response was, **"I'm not comfortable doing the procedure. I'd be happy to have you see my friend and colleague, Dr. Soeken, for a second opinion."** I was stunned. To be clear, I appreciate a surgeon refusing to perform a procedure they aren't comfortable with. Patient safety should always come first. My issue is how this entire process was handled. If the concerns were significant enough to cancel surgery, they should have been communicated before I rearranged my work schedule, coordinated childcare, drove several hours, and arrived expecting surgery. They also should not have presented the decision as ultimately being mine if the procedure was never actually an option. Instead, I dealt with repeated rescheduling, unprofessional front desk behavior, and invested significant time and money preparing for a surgery that was canceled only after I had already arrived. The overall experience was disorganized, poorly coordinated, and left me with absolutely no confidence in the practice. If you're considering LASIK and have to travel, arrange childcare, or take time off work, understand that your consultation--and even your surgery--may change with very little notice. Based on my experience, I cannot recommend this practice.

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    Anthony Nanlin Kuo, MD - Duke Eye Center - opthamalogists - Updated September 2026

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