This was a pleasant surprise for me while arriving in Florence!! Our driver dropped us off at our…read morehotel and he casually mentioned that this perfume shop was the same one filmed in the movie "Hannibal" . Say less... ...made my way over to the shop and walked around four or five times before approaching the nice ladies behind the fragrance bar. Told her what scents I liked and she picked out three for me. The one I bought she put in my arm and told me to walk around and sniff it for a bit and then come back. I did just that and bought the big bottle. It was worth every euro that I paid for it! Good thing is that they do have an online store and will ship to the US!! I plan to buy another bottle just so I have a back up!

This store if you can even call it that was like stepping into an old movie .. it was magical . I…read moreknow about their products from the store in New York and when we were visiting Florence of course we had to visit. We waited in line for a few minutes outside before we could enter and I actually appreciate how the staff does this because it really ensures you have a perfect shopping experience.. I don't know the history of the building but once you step inside there are a couple of small ballroom size rooms with tables displaying different perfumes and products.. they have a separate cashier room towards the back where we tell them everything you'd like and they collect it for you there . I didn't buy too many things but the saleswoman was still very friendly and courteous. I will treasure every item I bought and would love to go back !

A fantastic Advent Calendar of sampling items. This product…read morehas amazing hand and body cremes. Solid fragrance stick, the best! All from Italy with lovely scents of the countryside's delights. Be aware some do have glitter. not a big fan of the hair wash or conditioner. Amazing fragrance sachets!

Everything smelled so good here! They have an amazing…read moreselection. Prices are reasonable and for each of the fragrance selections they have testers and little stick of paper for us customers to smell. The staff is amicable and they allowed us to experience the store, smell all the things we wanted to smell.

I have sensitive skin so I've been looking all over Florence for handmade soap that's all…read morenatural/vegan/organic with no parfum, no parabens, sulfates, or chemicals ending in 'cones'... didn't quite happen. It's a tiny shop, very packed, highly touristy, and hard to get around but they sure have a bunch of options for handmade soaps, creams, parfums, and even additional items like brushes and combs. I see a bunch of people go crazy over this soap and fragrances, and it appears to be perfect for people who don't have allergies and can put any typical skincare chemicals on their skin. The best thing about this store, for me, was the staff. This woman went all over the store looking through ingredients to find the right chemical-free soap for me. The only one we found was on a shelf that was labeled 'organic all natural olive oil soap' without an ingredient list sticker on the soap like all the others so we took a chance and assumed it was chemical-free and natural. When I got home to use the soap, I thought it was the right choice because it didn't lather much, which I'm used to with my soaps. But once I started to wash my body with it, my skin was irritated and burned. They don't label all of their soaps and some of them lack ingredient labels. I think these soaps can work for many other people and they have a huge selection of soaps, creams, lotions, with wonderful parfum scents. If you have sensitive skin and are looking for REAL all natural soap without all those added chemicals (dimethicone, phenoxanol, methyl parabens, sodium laurel sulfate, etc.) this is NOT the place for you. It's easy for me to find it in the States, but I guess not here. My search continues! My advice for shoppers: know your skin and check ingredients. If there are no ingredients, skip it! My advice to the store: clearly label ALL products with ALL ingredients to save the customers the mystery and disappointment.

This little Florence shop next to the Duomo has beautiful handmade soaps and fragrances. It has…read morebeautiful body creams, hand creams and face creams made in Italy. Wonderful little natural serums and creams to bring home that will remind you of your trip or Florence soaps that can be great little gifts.

This is one amazing little perfume shop located in the heart of old Florence…read more Their perfume selection is massive and you can smell pretty much any of their products. My wife found this place online and I'm glad she did we pick up bunch of bottles. Their products are very very nice and smell amazing you are guaranteed to find something you like! The lady who helped us here was very helpful and knew pretty much all of their products and gave us great suggestions! Definitely worth stopping by especially if you like smelling nice!

This place is so amazing!…read more I came by here and picked up a bottle of their body lotion in fig and vanilla. The formula is so soft and silky and the scent is amazing. It's unlike anything that I have smelled. I highly recommend visiting and stocking up!

1 star -- Absolutely terrible experience. DO NOT GO THERE…read more Our experience at Mustermann was absolutely awful from the moment we walked through the door. The elderly female employee and a man with light-colored eyes were incredibly arrogant, rude, hostile, and disrespectful. We were treated as if we were bothering them simply by being there. My daughter merely touched a piece of paper with information about the perfumes and the elderly employee shouted at her. There was absolutely no reason for such an aggressive reaction toward a child. Things became even worse when we were about to pay for a perfume. The elderly employee held the card machine through the glass so my husband could tap his card. The contactless payment did not work, so he picked up the machine to insert his card and enter his PIN privately -- something completely normal and routine for customers in France and throughout Europe. The woman suddenly became extremely aggressive and started shouting at him, demanding that he immediately return the machine and using very harsh, disrespectful language. The man with the light-colored eyes was also part of this hostile and unpleasant atmosphere. There was absolutely no justification for screaming at a customer who was literally trying to PAY for a purchase. At that moment, I refused to buy the perfume. Why would anyone spend money in a place where customers are treated with such arrogance and aggression? We spend our summer holidays in Florence every year. We collect perfumes and have a genuine passion for fine perfumery. We have visited many wonderful, historic perfume houses in Florence and have always appreciated the products, the atmosphere, and the professionalism of the people working there. Mustermann was the complete opposite. I strongly recommend reading the Google reviews before going there. You will see that our experience is far from unique. There are numerous comments describing rude, arrogant, unpleasant, and hostile treatment. It is shocking that a business working with tourists and customers can maintain this kind of attitude. It genuinely felt as though customers were being treated like pieces of trash, rather than welcomed into a historic perfumery. Children are clearly not welcome. Tourists are clearly not welcome. And basic courtesy and respect seem to be optional. The atmosphere was terrible, the energy of the place was extremely unpleasant, and the behavior of these employees was completely unacceptable. Florence has so many beautiful and historic perfumeries where you can have a wonderful experience and be treated with kindness and respect. DO NOT GO TO MUSTERMANN. Read the reviews (GOOGLE) first and save yourself the unpleasant experience. We certainly will never return.

Fabulous shop, the handmade creams and lotions are blended by the pharmacist there, she is amazing…read moreand so is her shop. I have never purchased better quality products, her Calendula cream is sublime and works wonders on my skin. Her shop is full of wonders and excellent gifts too. In a perfect location, this is my go-to spot that I drop in first whenever I am in Florence to stock up on all my favorite creams, custom made treatments, bath gels and essential body oils. My good friends from Germany and the Philippines also do the same every time they are in Florence, this pharmacy is a treasure and should not be missed.

Worst experience ever! We stopped in the store (in Florence train station) to get some Chapsticks…read morefor my two daughters. In the line there are lots of items and testers. My daughter tried a lipgloss on her hand thinking it was a tester and they harrassed us because they said it was not a tester. It was an opened box on the display so she honestly thought it was! We tried to explain that she thought it was a tester and they made a big scene and embarrassed us until we purchased it.....for $20. Also the workers laughed at us and mocked us in Italian from behind the counter as we tried talking to a manager (after we were forced to buy something that had already been opened by someone else!!!) It was terrible experience and very upsetting to my girls to be taken advantage of as tourists and we will never again shop at Sephora!!!

Way smaller than the Sephora's found in North America. It is probably a quarter of the Sephora in…read morePacific Centre. This location carries the Sephora brand, as well as other brands, but all with a smaller selection. The ingredients and instructions are in Italian of course...so either buy something you are familiar with, or know Italian. ;) But it's okay if you are in dire need of mascara, a spicy perfume, perhaps a new shade of red lipstick to seduce a Italian man...like I was. ;o

I throughly enjoyed my shopping experience here at the Chancel Fragrance & Beauty store…read more Alessio was very attentive and patient, as I sorted out which items I wanted to purchase for my mom. I bought my mom a few body crème products of her favorite fragrances in the Chanel Chance collection. These particular body crème are a bit difficult to get a hold on back in the USA. Also, my purchase is tax free and I will get a reimbursement at the airport...yaaasssss!! The store was clean, well lit, and very well organized. Overall, I Highly recommend this location!!

Beautiful stationery shop next to the Duomo. Very expensive, but you'll find the perfect gifts to…read morebring home from your trip. Spent a fortune and bought a wallet, several journals, stationery, and a gorgeous deck of cards. Unique and exquisite gifts. Climb the stairs to the 2nd floor to discover more cards and stationery, but beware. The narrowing staircase was like something out of my nightmares!

One of the things I LOVED about Firenze were the tiny specialty shops that lined up the streets…read morearound the Duomo. As someone who loves crafts (to buy, not make), I was automatically drawn to II Papiro partially because of its welcoming and warm lit environs, but mostly because of its incredible stationary, papers, cards, and related accessories you'd be hard pressed to find anywhere else in the world. As the digital age begins to permanently change how we read and communicate and express ourselves, it's important to remember that at one point in history, paper making was as much of an art as anything that was written or drawn on it. You will find papers of all colors, patterns, and more importantly, textures at II Papiro - each item is the type of product you know much work went into. I bought a few cards here...the designs are extraordinary colored silhouettes of Firenze landmarks and had detailed cuts in its design. I also bought a wax seal (although I remember being tempted by the nice calligraphy pens). Although I've only used it a few times, I still get a kick of STAMPING melted wax with my seal (my fancy looking initials). If you're ever at Firenze, this place is definitely worth stopping by if only for even a little bit...you might find something you will value taking home with you that beats a lot of items you could find at your regular tourist traps.