This message begins with a conversation I just had on the phone with Osama. Omg if I did not get a NY attitude just now, I don't know what I got. And I know NY, being I lived there most my life. Anyways. To start a conversation with "not my problem" well guess what? It is now a bigger problem. I messaged the company on behalf of my mother in law that was having no luck getting some mirrors that were shipped incorrectly with two vanities.
Backstory: (We live in Phoenix.)
So my mother in law ordered 2 vanities and 2 mirrors over the phone. While ordering these mirrors the person taking the order suggested they may be too big and unbeknownst to my mother-in-law he shipped two different mirrors. She does not like the two mirrors that he sent in the place of the ones that they had discussed about over the phone. To boot they did not come from him so it is unclear where they initially came from.
There has never been an invoice sent there was no invoice attached so she has no idea what she actually paid for these vanities or mirrors except for a total that she has on her discover card. When she called to have the mirror is returned and asked for a call tag to have them picked up because they are heavy and I need to be shipped back she was told that they would send one. After about a dozen calls and being told to check her junk email that he probably went to that nothing has come. She also has a voicemail stating that they would send call tags to have the mirrors picked up. After speaking to Osama on the phone this morning I was told that the value of the two mirrors is $590. Not chump change. In a message I received through Yelp from the owner I was told that maybe she should have measured better, But evidently it had nothing to do with measuring. The owner also stated that they have a return refund policy that they uphold and that there was nothing that they can do unless she ship them back and then he would refund her. But no refund or return policy was ever extended to my mother-in-law or implied for that matter. And I went on the website and there is nothing indicated on the website. I am currently waiting for a copy of that policy and I am also waiting on weights and measures of the mirrors since that's not on the website either and also a copy of the invoice. I have not heard anything yet and it's been about 3 hours. Finally, I get a response of The invoice was shipped with the packing slip. I would not have asked several times for an invoice had it been attached to the box. I have the packing slip, I need an itemized invoice. Correct customer Service would have been "no problem let me get you a copy of it" instead he wants to make things difficult.
I believe this owner knows fair well that it was their error. I think he thought that it would go away. I feel he is unscrupulous at best. Rude and full of himself. I have no idea how he has 5 stars unless this is based on in showroom purchases and not a telephone order 2,000 miles away.
On a sidenote due to the conflict this was causing my mother-in-law she ordered a similar vanity from a different company Because she was afraid of what might occur with another shipment. The quality of work Is outstanding in comparison to the two that she had purchased from this company. In addition one of the vanities has a scratch in it as well. read more