Terrible service. I hired them to fix the shower faucet and replace a toilet. The plumber came out…read moreand he didn't have the right parts for either job. He came back weeks later and he did not have the correct toilet seat for the new toilet that he brought with him. Additionally, he did not have enough shims to prevent the toilet from rocking back and forth which was the initial reason I hired him to replace the old one. The plumber never returned to finish the job so I had to call the office a few times to find out what happened and try to get the toilet seat. I purchasing and installing the seat on my own. In addition, I had asked this company for an estimate to install a mini split and their estimate came in $10,000 more than several other competitors.

Rip Off. I wish I just sent them on their way…read more Called to have a driveway drain unblocked 8/23/23. Very simple access to the drain (they could drive to it and lift the grate out of the way). $200 to snake the drain. This was a surprise, but I am new to the area and wanted this done so my garage would stop getting flooded. Big storm coming. For $200 they ran a snake and found a blockage at 30 feet. They said they weren't sure if that was the only one, but I could pay them an extra $300 so they could run their camera down the line and look. I hesitated. Oh yeah, as part of a "package" they'd look with the camera for "only $250." I wonder what the tech's upsell commission is? My drain backed up again this morning. They advertise "We won't drain your checkbook." I would NEVER call these frauds again.

said i would get a call back the following week, and i never received one. its been two weeks now…read moreand haven't heard a word. Thanks but no thanks try wheeling heating and cooling or w&w construction.

From the owner: Dvorak and Son Heating Cooling & Plumbing in Bellaire, Ohio is the Ohio Valley's leading heating,…read morecooling and plumbing company. As your Trane Comfort Specialist & Mitsubishi Ductless Pro, we provide custom heating, air conditioning installation, repair, air purification, UV lighting, water heater installation, plumbing services, gas line repair, maintenance agreements and more. Stop by our showroom in Bellaire, OH. Family owned and operated. Serving the OH and WV for over 30 years. Fully licensed & insured.

Called to get an appointment to get a drip fixed. I was told they were super busy and it could be…read moreweeks before they could come out to fix it. I was fine with that. Glad you guys have a thriving, busy business. That's great! What I wasn't fine with was not even being able to make an appointment when I was talking to the person who does the books. I was told that I would be called the following week to set up an appointment. Well that call never came. Guess they don't need my business that bad. Must be doing so well they can pick and choose jobs. Not a good look, guys. Oh, heads up, they want your credit card info before they come out. Not comfortable with that whatsoever.

We had multiple plumbing jobs in our home and had to find a new plumbing company whom we could…read moretrust. I honestly cannot be more pleased with this business and its workers. From the very friendly lady who answers our calls to the nice , efficient and professional gentleman that did our work for us. It was done perfectly and we were surprised at how quickly they did the job. They don't drag it out as many will do just to get the hourly charges up. We have officially found our new go to company for any future HVAC and plumbing needs. Thank you so much

I had Mr Rooter come out and unclog a drained sewer line on March 3rd, I was told there was some…read moresort of paper towels blocking the line. (We had Cody this day) I was also told the equipment they would use this day had a camera and I would be able to see down in there, never got any pictures from there camera on that day to see what the line looked like. I then find out it is still draining very slowly. So I ask them to come out again, a week later. (This used my second visit that you get within 3 yrs which is ridiculous considering I was told there was nothing else blocking the line besides the paper towels, and I told them this isnt right to use my second trip up for something that they couldve told me the firs time but they don't care its a second trip) That Monday the 9th they then tell me they will be there late, then another hour later they call and say they have to do it tomorrow. Then Tuesday I tell them it has to be 5:15, which they say no problem... show up at 6pm. LATE. THEN, I get told my sewer pipe is cast iron and its blocking itself up, so very different from what the first tech said. He unclogged the best he could but its just going to keep building up I was told, so I asked for pictures and estimates to be sent to my email by Gabriel, he said no problem. A week went by with nothing. So I called the office yesterday to get the estimates / pictures... they sent me the WRONG estimates and pictures. I call again this morning and Gabriel calls me now saying he can't take pictures due to their risk of me digging based off their pictures, and he quoted a higher price today because of WV sales tax than he did on our previous call. Buyer beware, I will not be using them again. Bad customer service, they don't really even care about the customer, and honestly this morning Gabriel was pretty arguing with me over the phone about how he "did tell me the same thing last time on the phone" when he did not. I paid $1k for them to come out and clear the line just to get my second trip used and get totally conflicting information vs the first trip. Quoted $7500 the first time to replace 10ft section of clogged line under the concrete, to then find out today oh its actually $8200 because of WV Sales Tax. Tell me that number the first time.

I had an issue in the evening that required immediate response. I called Mr. Rooter and had an…read moreemployee out to my home shortly after. The plumber fixed the immediate issue and took the time to explain the cause, and what his recommendation was. Cody was the name of the employee and he was nothing short of excellent. I would recommend Mr.Rooter to anyone looking for an honest and reliable plumbing service.

Took almost 3 months to complete the job. Left to do other work. pounded out holes in foundation…read moreinstead of drilling. Debris remains left for us to clean up. Sloppy. poured concrete without leveling or framing the sides. left a 2 foot hole in walkway for about 3 months, while he did other jobs. Lost his employees. They were superb. Said employees cost too much. Our home is trashed. Fixing damages is not in our pocket book. He needs to get on disability. Insulted his son calling him "fat boy," who is working for him. Hire an established plumbing company.

From the owner: A locally owned business, we strive to help all customers in every situation…read more We bring timely service to the area.