Just had my 1 yr service done with Technician…read moreMario....Fabulous.. Temp during day sitting at 78 When I wanted it to be 76... He adjusted and now it is Perfect...Best Technician that I ever had in 23 years...Yea!!!!

I made the mistake of purchasing an A/C from this company in April 2021. They f*cked up the…read moreinstallation SO incompetently, they set off a sprinkler system which caused the Fire Department to come over - in fact, the fireman supervising the scene advised me not to accept the unit, and demand a fresh one. I only accepted the job and unit, because I was dying from the heat, and at that point just wanted them to get the damn job done and get out of my apartment. The outside unit (compressor) was guaranteed as an 16 SEER, and all the brochures say it is 14 SEER. The woman at Universal ASSURED me that it was actually 16 SEER (even though the brochure says "14 SEER" (See enclosed images). The unit outside has suffered a number of "dead capacitors", and has once again failed. I also just found out (according to the tech. that was just here), that the A/C unit they sold me AS NEW in 2021,WAS ACTUALLY MANUFACTURED IN 2005. Due to the incident with installation, I had demanded that, before I would accept the unit, that they add a guarantee in the contract for 10 years parts and labor at the time of purchase. When the unit went again today, I called Universal, and instead got a woman from "Air Pros", who claimed they were "the parent company for Universal". When the tech. came out, he told me I would have to pay for parts and labor. I pointed out the clause in the contract, so he called the woman back at the office. She refused to speak over the technician's phone, as she said she refused to speak on a recorded line. I had to use MY phone, before she would speak, just so she wouldn't be recorded. She then claimed that they DIDN'T own Universal, they had only bought out their phone lines (after saying before they DID own Universal. Oops, now suddenly they don't). She refused to honor the contract THEY SIGNED, claiming that said contract "became null and void when Universal went out of business". But, they WOULD be happy to fix it for (something like) $1500. plus (funny, just 2 hours before, they were saying THEY WERE THE PARENT COMPANY FOR UNIVERSAL. Guess they must have sold it within the last 2 hours. YET, when I look up (and called, afterwards) Universal's current number, "Air Pros" still answers. Oh, and I noticed in another review, they pulled the same bullsh*t on ANOTHER customer with a signed warranty. So they obviously have a history of reneging on\breaching signed contracts). She was exceedingly rude, refused to honor the guarantee SIGNED BY UNIVERSAL, and said, "have a nice day", and hung up on me Perhaps "Universal" ("Airpros". Or NOT "Airpros"? Guess it depends on the situation at the moment) needs to terminate ANOTHER employee. I'm 61, suffer from NUMEROUS serious medical and mental conditions, and I can't survive in an 84 (NOW 85)-degree apartment. I've already nearly passed out a number of times from the heat. They intentionally lied to me in 2021 about the compressor. They KNOWINGLY, FRAUDULENTLY sold me, in 2021, an A\C THAT WAS MANUFACTURED IN 2005 - The tech HIMSELF said this, and claimed it was very old, that some of the manufacturing parts or something were no longer used. So, basically, this company committed MULTIPLE intentional frauds. Why else would the representative refuse to speak on a recorded line (yet THEY reserve the right to record YOUR calls) (And I have plenty of documentation to PROVE my claims. As y'all can see by the posted images. I have submitted fraud complaints to the state Attorney General, the Department of Justice, and the FTC. I might even consider elder abuse because of the completely rude and lying\deceptive rep. I spoke to. I told them I had a paralegal degree. They chose to ignore that. Now, they're gonna find out what that means. But, before that happens, I want social media to see what I went through).