I made the mistake of purchasing an A/C from this company in April 2021. They f*cked up the installation SO incompetently, they set off a sprinkler system which caused the Fire Department to come over - in fact, the fireman supervising the scene advised me not to accept the unit, and demand a fresh one. I only accepted the job and unit, because I was dying from the heat, and at that point just wanted them to get the damn job done and get out of my apartment. The outside unit (compressor) was guaranteed as an 16 SEER, and all the brochures say it is 14 SEER. The woman at Universal ASSURED me that it was actually 16 SEER (even though the brochure says "14 SEER" (See enclosed images). The unit outside has suffered a number of "dead capacitors", and has once again failed. I also just found out (according to the tech. that was just here), that the A/C unit they sold me AS NEW in 2021,WAS ACTUALLY MANUFACTURED IN 2005. Due to the incident with installation, I had demanded that, before I would accept the unit, that they add a guarantee in the contract for 10 years parts and labor at the time of purchase. When the unit went again today, I called Universal, and instead got a woman from "Air Pros", who claimed they were "the parent company for Universal". When the tech. came out, he told me I would have to pay for parts and labor. I pointed out the clause in the contract, so he called the woman back at the office. She refused to speak over the technician's phone, as she said she refused to speak on a recorded line. I had to use MY phone, before she would speak, just so she wouldn't be recorded. She then claimed that they DIDN'T own Universal, they had only bought out their phone lines (after saying before they DID own Universal. Oops, now suddenly they don't). She refused to honor the contract THEY SIGNED, claiming that said contract "became null and void when Universal went out of business". But, they WOULD be happy to fix it for (something like) $1500. plus (funny, just 2 hours before, they were saying THEY WERE THE PARENT COMPANY FOR UNIVERSAL. Guess they must have sold it within the last 2 hours. YET, when I look up (and called, afterwards) Universal's current number, "Air Pros" still answers. Oh, and I noticed in another review, they pulled the same bullsh*t on ANOTHER customer with a signed warranty. So they obviously have a history of reneging on\breaching signed contracts). She was exceedingly rude, refused to honor the guarantee SIGNED BY UNIVERSAL, and said, "have a nice day", and hung up on me Perhaps "Universal" ("Airpros". Or NOT "Airpros"? Guess it depends on the situation at the moment) needs to terminate ANOTHER employee. I'm 61, suffer from NUMEROUS serious medical and mental conditions, and I can't survive in an 84 (NOW 85)-degree apartment. I've already nearly passed out a number of times from the heat. They intentionally lied to me in 2021 about the compressor. They KNOWINGLY, FRAUDULENTLY sold me, in 2021, an A\C THAT WAS MANUFACTURED IN 2005 - The tech HIMSELF said this, and claimed it was very old, that some of the manufacturing parts or something were no longer used. So, basically, this company committed MULTIPLE intentional frauds. Why else would the representative refuse to speak on a recorded line (yet THEY reserve the right to record YOUR calls) (And I have plenty of documentation to PROVE my claims. As y'all can see by the posted images. I have submitted fraud complaints to the state Attorney General, the Department of Justice, and the FTC. I might even consider elder abuse because of the completely rude and lying\deceptive rep. I spoke to. I told them I had a paralegal degree. They chose to ignore that. Now, they're gonna find out what that means. But, before that happens, I want social media to see what I went through). read more

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Check out this misleading advertisement - Straight from their website, called the Manager and asked how they came up with this price, and said it was only the condenser - please see * it even states comes with the air handler. She said she even helped with the ad and that the price is only for the condenser. This is a very large HVAC provider across the state of Florida - which is consolidating HVAC companies across Florida - called AirPros. I asked to talk to the owner, and the manager " there is like a 0% chance he will call you back" we are a corporation. https://www.uahac.com/ac-sales/air-conditioning-heating-hvac-miami-broward-palm-beach-tampa-fl/air-conditioner-system-sale-prices-south-fl/ 2 Ton Rheem $3593 *Rheem 16 seer A/C unit reflects cash price. Price is based on model numbers RA1618 through RA1660 unit with air RH1T air handler. WIFI T-stat illustration purposes only, not included. Must be straight change out, hooked up to existing copper, electric, thermostat, hurricane tiedowns, vibration pads and slab. My quote - $9,156 - see my screenshot below read more

Universal Air & Heat - Quote from Air Pros - Heating & Air Conditioning/HVAC Near Me - Davie, Florida

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I had an appointment scheduled, stated they'd arrive the next day, gave 2 hr window. No show! Called, rescheduled for a day later. Same thing, no show, no call and the rescheduled for a day I'm not available without notifying me! Sad, company used to be so reliable! read more

The worst A/C company i have encountered so far. The technician came out a week ago and said he fixed my A/C, he charged me $700 just to hook up some wires that was already there and to change a capacitor. Which I feel was way to much for the little amount of work and short time he was working on unit. For my A/C not to be cooling when I need it most. I called to have technician come back out. My appointment that dispatcher told me my time slot was for 9am to 11am. But they had me scheduled for 11am to 2pm. Just to tell me that they was going to charge me again to have technician come back out for their miscommunication. Definitely a bad experience i wouldn't recommend this company and i will no longer be using their services for anything. I can see why they have such bad reviews. 8/26/22 To add to my horrible experience, Mike the owner sent a another technician out to my place. The new technician insisted that i needed a entire new unit after spending $700. Mind you the new unit was going to cost 9,000. But makes me wonder why did i spend $700 and now to spend 9 grand to replace a unit that i shouldnt of never spent $700 on. Mike wanted me to remove this review, but i wanted my money back. So at this point all i can do is recommend if you use this A/C company good luck. Company is definitely a money and all their service technicians aren't so great. The owner could definitely do better running his company. read more

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Universal was called for a warranty service call on a new Rheem A/C that they had installed last year. Maurice the Universal Technician showed up, Diagnosed the problem as a routine capacitor replacement and that a contactor would also be required. He said the cost would be an outrageous $389.00 When showed the warranty, he said he was only a technician and that he had to collect the money. With a house full of Mourners, I spoke to Mercedes the head of Customer service at Universal, SHE SAID THAT THEY WOULD NOT HONOR THE WARRANTYCONTRACT. Parenthetically, only when I requested to see the defective contactor, did Maurice confess that he did not replace the contactor at all. I said to him, How much do you charge to replace just the $20.00 warranted capacitor, he responded $389.00. I responded HUH? He said the charge is now $389.00 for EACH!! What a story? DO NOT BUY AN A/C FROM THIS COMPANY!!! THEY ARE UNETHICAL!!! BBB has 28 COMPLAINTS ON UNIVERSAL AIR AND HEAT!!! read more

So I recently had questions about my AC so I called this company up. It has been three months since they came to work on my AC system, and they remained as helpful now as they were then. I wish I had a before photo to show what they changed but I'm attaching my old review because it still stands. read more

Universal Air & Heat - 3 months later and I'm still happy with my serivce - Heating & Air Conditioning/HVAC Near Me - Davie, Florida

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Just had my 1 yr service done with Technician Mario....Fabulous.. Temp during day sitting at 78 When I wanted it to be 76... He adjusted and now it is Perfect...Best Technician that I ever had in 23 years...Yea!!!! read more

These guys are amazing.... Fair, Honest and good communication through out....from first call to completion and inspection .... Welcome Mike just moved to Florida 30 days ago much Appreciated !! read more

Very impressed with the management they are very responsive to my concerns and provided a resolution to my concerns and issues . Many thanks for their understanding and professionalism. Thank you!! read more

Universal Air & Heat - The air handler unit - Heating & Air Conditioning/HVAC Near Me - Davie, Florida

I've been using Universal Air & Heat for years now. They're always quick to show up and won't rip you off. Highly recommend. read more

Universal Air & Heat - My fixed AC - Heating & Air Conditioning/HVAC Near Me - Davie, Florida

At this point I cannot recommend universal air and heat. Made an appt for the annual service check for my old Rheem 4 ton AC unit They didn't show didn't call to tell me Made another appt, again they didn't show Made a 3rd appt, they didn't show Made a 4th appt but decided to hire someone else Ended up hiring a local AC service company who showed up same day, did a great job and they were on their way If u need AC service look elsewhere read more

Our A/C unit started making an unbearable noise that started at 11pm on a Friday. I called several companies in which none were available for 2 days. I called universal air and Heat and they fit me in the next day !! the condenser unit went Bad , they replaced everything same day!! Thanks for being So helpful! great service and price ! read more

Universal Air & Heat - Condenser unit replaced and is quiet as can be!! - Heating & Air Conditioning/HVAC Near Me - Davie, Florida

My a/c unit died at the office the next day Mike's guy came in and installed a new one for a lot less than expected, his technicians were courteous, professionals, and clean, they have been servicing my home unit every years they are here when they say they will (not common nowadays) I do recommend this company honest and ponctuel read more

Universal Air & Heat - Heating & Air Conditioning/HVAC Near Me - Davie, Florida

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Fixed the problem! New AC unit inside and out, ready for summer keeping my home cool Fast and reliable read more

Called this company for sales of a new ac unit my unit is very old. Schedule for them to arrive the following day between 11-2pm. No one called no one showed. Didn't hear anything from this company. I'll be taking my money elsewhere. And according to these reviews it may have been a blessing that I didn't purchase anything from these people read more

These guys are super efficient. Great work in a quick time. I wouldn't think of calling anyone else. Universal air all the way. Thank you, guys. read more

Universal Air & Heat - Clean work - Heating & Air Conditioning/HVAC Near Me - Davie, Florida

We signed a contract on December 30th 2021 to have them install a new air conditioner and ducts. They began in January as promised, however stopped coming. I reached out to them several times, and several times they claimed they would come. The workmen showed up in Mid January for 10 minutes, left and never came back. Reached out again, and the customer service guy saud he was embarrassed and would send out a guy for Thursday. Never showed. Called again prmised Saturday, even followed up on Friday, again never showed. We are fed up and they are a disreputable company. Thinking of seriously suing them! Universal Air and Heat stink! Don't use them! read more

I've been using Universal Air and Heat for years. I've replaced 2 A/C units through them and every time the technicians come, they are very professional and even make cosmetic recommendations to help make my unit run more efficiently and made my ceiling in my condo look much better. I highly recommend them for all your A/C work needed. read more

Universal Air & Heat - Heating & Air Conditioning/HVAC Near Me - Davie, Florida

They are a large well stock company. Occasionally there might be a mishap but rest assured that Mike will be on top of it to MAKE IT RIGHT! Sounds like a tv show but he knows the business. One of his top mechanics is Robert. If you need your AC heating system running call on Universal. read more

Had them install an air-conditioning unit in my new home last year. We had some electrical problems so we were unable to use it until now. The unit has no refrigerant in it and the blower had a problem. I called them to come fix it and they told me that they no longer worked with York air conditioners. I called York for my warranty and they told me they can't help because it was an installation issue. Universal Air and Heat have left me completely out to dry and have been extremely unhelpful. I paid full price for an air conditioning system and have been cooking in the hot summer heat despite it. They have been no show multiple times they were supposed to come my house to figure it out as well. Do not recommend. read more

Our a/c stopped working on a Tuesday night, a very nice estimator named Joseph came the next day. The work was scheduled for the very next day, Thursday. The 2-man team arrived on time and did a very good job of replacing our defunct a/c. One had come in with an adequate mask, the other with a bandanna type mask which does nothing against Covid. I gave him a nk-95 mask automatically which he cheerfully used. Towards the end, another employee of Universal came to complete some paperwork, with no mask at all. We brought this issue up with the owner, who expressed frustration that the situation in Florida is such that he can't force employees to get vaccinated. I understand, and he pledged to increase his efforts to have his employees get the vaccine. He even said that he would LOVE to advertise that his work force is fully vaccinated! I hope that day comes for him soon. The response of the owner was great, and he did point out that his workers worked all through the pandemic, even before the vaccine, providing an essential service- August in Florida makes a/c essential. And our new a/c works so well that we've started turning the thermostat up a little because it gets cold in here- and it's 95 and feeling like 101 outside. They did a great job. read more

Editing review posted yesterday to the one below following threatening text message received at 8:02pm from owner Mike F. (from his personal cell & to a senior citizen) w/regards to legal actions he would be taking should post not be deleted. Yet, his response to original post was that "he didn't recall ever speaking with me, sorry for negative experience... If that's true, how did you get my cell number? We purchased 3, 2-ton Rheem A/C units in 2017 from Universal Air & Heat out of Davie, FL for nearly $13,000+ w/5-year parts warranty. Also financed through their sources. Since installation, fan motors started blowing. ($500 per unit), recommended surge protectors, (which I purchased from another vender for considerably less), 3 compressor interrupters (at a discount $300). Also did duct cleaning they recommended. In early May of 2021, a compressor blows out. Rep came out in a truck that looks like a garbage can inside giving me an immediate diagnosis & quoting me $1000 for installation (parts under warrenty). He also recommend York's units w/10-years parts & labor since Rheem units were garbage (in a more colorful language). Spoke to the owner Mike who did me a favor giving me his best & final offer of $950 & by all means to go shop him. I did that, best favor he ever did for me. The compressor was fixed by Larry's Air Conditioning out of WPB for a fraction of what he quoted. Buyer beware! Worst company & experience of my life. It's true: "Fool me once shame on you, fool me twice shame on me". Be sure to shop, do your homework & do not fall into this cesspool! read more

I was staying at my aunts house, and her AC Went out, needless to stay we had to get it taken care of ASAP. I personally want to thank this company for being so quick and efficient. They had a tech out same day and we were able to get everything taken care of! I am so glad we found this business 10/10 would recommend to anyone in southern Florida! read more

Had a great experience with Universal. Responsive and friendly. Upfront pricing and no surprises. The team came on time, were professional and masked up. When the job was done they left the area clean and they gave me a tutorial and made sure I had no questions, leaving me a package (warranty, unit manual, etc.). And the best part, no complaints from the neighbors (especially since they needed a crane). read more

Many thanks to the owner of the company as well as the best HVAC technician in south Florida - Robert was able to come out and finally locate & fix the source of my leak which was a result of poor installation. After a long week, many phone calls, a lot of aggregation I am pleased to say I finally have a working AC. I cannot say enough good things about the technician sent to my house to repair all the existing issues, and am thankful for the owner of the company who took the time to see to personally that all errors were corrected. Everyone makes a mistake - how you go about fixing them and the costumer service a company provides makes all the difference. Cannot recommend Robert enough - happy this company corrected their mistakes. read more

Definitely a company I could recommend. I've used them in the past and they were good but wow they have really stepped it up now. I called because my a/c was acting up and not only did they come out and solve my issue the same day but the price was great too. I will definitely be using them again read more

Universal Air & Heat - My a/c unit on the roof after universal air and heat got it working again. - Heating & Air Conditioning/HVAC Near Me - Davie, Florida

I purchased an yearly A/C maintenance contract and scheduled an appointment for a tune up. Two times they called less than 15 hours before the scheduled time to cancel, and two times they no showed. I have requested a refund. Let's see if I get that! Never provided a valid reason other than someone is not in your area. HORRIBLE! read more

WoW thought everything was fixed. Building inspector finally approved the new install. After he left I went up into the attic and found water and a disconnected duct next to the new chain that was installed. Not having the right supplies to repair the condensation and reattach the duct, I wrapped fiberglass batting around the leaking duct. I called and spoke to Ann Marie in their call center and she scheduled a professional to come out on Monday between 2&4 . At 4:15 I called and spoke to someone who said the mechanic was running late, and she was going to see where he was. No call back. So I called again at 4:30 and was told I must be mistaken, I was not on the schedule. I told him I wanted to speak to the owner of the Company. I was then put on hold and transferred to Dan the dispatcher. He apologized and set me up for 9-11 the following day. Received a call that morning saying they would not be coming new installations were more important and they would not be coming till February 28 th 9-11 over two weeks from the original service date. So I guess they don't care about the water leaking and the disconnected duct. This is beyond ridiculous. I can't recommend this company to my worst enemy. read more

This company has ignored my repeated calls to finalize the inspection and complete the permitting for the unit that they installed. The permit has now expired and County is requiring them to renew and pull a new permit and pay the fees again. So far they have done nothing and have not responded back to me as to what they are going to do. Their call center people say don't worry they will take care of it but still nothing. I am now facing $1000/day fines from the County due to their actions. Looks like I will have to pay the renewal fee myself and have the County inspector complete what they were supposed to do and turn around and sue Universal Air & Heat to recover my damages. What a pain they have been. read more

Made appointment in September for mid October install, but UAH had days mixed up and had to move date. Rescheduled for following week but UAH had parts unavailable. Third attempt mostly successful, but took two days to complete job when initially quoted 6-8 hours and was short one part. Made Yelp review and Mike from main office got the ball rolling on making it right. Still waiting for completion, but head office stays in touch when issue pop up. Initial on-site sales employee, install team and front office all great, but customer service desk needs work on keeping customers in the loop of work processes. read more

Called a made appointment told between 11-2 pm never showed never called we called after 15 minutes on hold we were told tech would be there before 5 Never showed never called They will NEVER get a call again awful awful service read more

WORST company EVER!!! Was supposed to come bt 8-12pm. Despite me calling 5x during that time they NEVER came. The rudest agent Joseph making circular conversations. When asking to speak to a supervisor, tells me they are too busy & will call me later. I see they have terrible reviews, I received a mailer coupon...shame on me for not checking their reviews prior to taking a day off work for a service appt. still waiting & now they are saying 12-6pm window. I have ZERO CONFIDENCE they will EVER arrive. 2 days later... Ok...so the company NEVER arrived in a 10 hour window on the day they said they would (wasted my entire day) despite me calling their office over 30 times during the day they were supposed to show ..I finally found the owner's # and called him, Mike Forgione..this guy is a PIECE OF WORK. He tells me he will come on another day & offers a UV light free of charge. He asks me to REMOVE my review. I tell him I will be happy to amend my review when they actually show up and do the service...in the meantime he sends me multiple messages asking me to feel sorry for his company that mistakes are made...Then he threatens me telling me he will not do what he said he would if I dont remove my review..he then tells me I will never be happy so he will not do the service at all. STEER CLEAR OF THIS COMPANY, the OWNER IS A REAL HEADCASE!!! This guy is continuing with his nonsense. Very sad...blaming the customer for your incompetent manner is unacceptable...Now he is citing a safety issue...unreal. Why would anyone amend a review if they never received service. He said he would like me to delete my review & when I didn't he continued to send me a Bunch of nonsensical text messages... Like I said this guy is A PIECE OF WORK. Calling the customer aggressive when your company lied all day, giving conflicting stories of which & what technician was supposed to show up, 10 hours later to no avail...if there were an option for negative stars...that is what this company deserves. If you don't do what you say you are going to do w/in a 10 hour time frame & waste an entire day of the customer's, you can EXPECT your customer to be upset. read more

****Update: company reached out to reschedule were very friendly and polite. They demonstrated that they value customer feedback As a new customer I tried to get this company to come out for a quote to replace a unit. They gave me a 1-6 hour window and come 6:20 did not arrive. The customer service rep was very nice and polite tried to reschedule but as a first time customer this window of time is too long for them not to show. She said they were really booked and couldn't come out until later would I want to reschedule. I declined. Again this review is not on any services rendered just on booking . . read more

They were very honest and did a great job on my air duct cleaning. The tech showed up on time and was very clean as well as thorough throughout the process. They took lots of pictures to show me what my ac and ducts looked like and that made made me feel comfortable. My ac unit is new but my air ducts were so old I needed to treat the ducts and I'm so happy I did, what a difference in the air quality in my home. Its so crisp and clean feeling! Thank you Universal Air & Heat read more

Really shameful customer service. New AC which was faulty, They want to charge over $1000 to replace it. Very quick to take our $4500 and not interested in helping when there is a problem. Avoid this company at all costs. read more

My A/C was blowing warm air, had Universal come out, came out 3 times and it's still wasn't fixed and charged me $470 for nothing and said I needed a new blower costing $950. I called another company (Miller A/C) and they fixed it in an hour for $244. I am an 81 yr old widow living on social security, I guess I'm just out the $470! read more

I had been having allergy issues after moving into our not so new home. I Called to schedule a cleaning of air ducts after seeing one of their mailer ads. I told the company on the phone that my home was the older type with round vents, specifying the system must be as old as the house. They stated that this was no problem. I was excited and scheduled them to come on a day my boyfriend had off. They showed up and that's when the bait and switch happened. Basically they lied, they could not work on my older system but happily offered a $200 spray into our ducts to kill bacteria (absolutely not helpful for the dust and previous tenants dog fur all in the system that was irritating my sinuses.) My boyfriend confused by this agreed thinking this is what I ordered. One thing I appreciate in business is honesty. They left their stickers and magnets all over our property so we can call them when we have issues. I'm leaving them in place so I know absolutely who NOT to call when we need a new system. Believe it or not, dishonesty may make you a quick buck today, but you will not receive any future business from me and no recommendations whatsoever. read more

I would not recommend this business to any one. I called over a week ago to have someone come out and repair my ac. Rich ard Conte came out, turned on the air nothing cam out of the vents. Went outside, came back in and said it's the duct work (which they installed) I don't know if he looked under the crawl space or not. Said he would handle someone coming out to fix the duct work. I called the next day to ask when they would be out, customer service, said nothing was set up. So ok, I set up an appt for the following day (Wed) between 11- 2 , then it went to Thurs, Fri, so far I have called them 10 times this week, now they tell me Fri that they will be out Sat between 2-5, 5:15 I call again, was told it was cancelled cause of the weather. My weather was fine, I called them at 1pm to tell them that. Now I set up for Monday, ok no problem, now I get a text saying it won't be till Tues between 2-5. If I could have them take out this unit I would and go someplace else. FOR YOUR OWN SANITY DO NOT CALL THESE PEOPLE. YOU HAVE BEEN WARNED. read more

If I could give zero stars I would. I had two appointments with this company and they didn't call or show up for either one. I find this behaviour to be shameful and egregious! Its a very shabby way to treat a customer and especially a senior citizen in need of assistance. It will probably cost more to fix my problem because its been delayed due to their incompetence and like so many people I have been impacted by COVID-19. SHAME ON YOU!!! read more

We had our a/c vents cleaned about 45 days ago. Two days after service we saw same dust and dirt coming from the vents. We had to go to N Y for a few weeks as our daughter was to be treated for ovarian cancer. We got back and called and the the person who answer said it's not right. A man gets on the phone and said his vent cleaning is only good For thirty days and it is past that. Not by much. We payed a lot of money 15.00 per cent and we have many that were cleaned. Not very reliable to say the least. Any one that will listen we will know nun You replied. That's a good thing. But to brag that you guarantee you vent cleaning for thirty days . That's not good after you charge over 200.00 dollars we called and all a/c other vent services said we will came back to at least check to see what's wrong and try to help.To pay that much and get a call back saying we do not care that you were not home and A/C was left on 80 degrees we used the A/C for only 35 days when we returned from New York because our daughter was being treated for ovarian cancer. That has nothing to do with your terrible job I guess you know the kind of work you techs do. Shame and I will be following this through with every agency that we know Ps Just to let you know I shared my reviews and all the other terrible reviews you had My community has 5000 residents and they will all know how terrible York service is. I will do any thing to bad mouth you for your attitude My community is Boca point read more