Professional, timely, trustworthy--all with competive pricing. Also, a big plus, they're honest…read moreabout what needs to be done and what doesn't.

Professionally managed with good communication by the office and field staff. Pay by credit card…read moreover phone. We had voles, and Matt came out in 24 hours. We had an estimate in two days. Traps were laid and over a 10 day period at least four inspections and changes in locations. Caught two voles and others probably migrated to neighbors. Last visit smelly granules spread to discourage vole return.

Didn't even attempt to lock me into a monthly visits and the one-time visit was cheaper too…read more Haven't seen a return of the ants since, so it accomplished everything I expected in a single visit.

I had an appointment today with Nathan. The appointment was for 12pm. He did not show. Take your…read morebusiness elsewhere.

We had them out for air duct cleaning but shortly after that the AC stopped working. We had an HVAC…read moreperson come out to take a look and the problem was that there was a lot of debris from the duct cleaning stuck in the filter. I am still giving a good review because they were very polite and professional and called me back to apologize for the oversight and also refunded the cost of the cleaning.

Every business can make a mistake, most would admit and fix their mess. With Drummond, however, you…read morewill be left to your own devices if anything goes wrong. My original review tells all about my wet adventures with this company, who left me a soaking wet carpet after their cleaning, and refused to fix it. Bottom line: unprofessional, serious issues with reliability and customer service, the worst I've seen. Do yourself a favor and take your business elsewhere - there are plenty of real professional carpet cleaners in town. I never had any trouble with carpet cleaners except for Drummond. Too much headache for a simple carpet cleaning. If you do hire Drummond, and suffer the consequences, be advised: they will bully you when you share your negative experience. Critical reviews are met with deranged "rebuttals", false accusations, legal threats, and made up stories that keep changing (examples found in each of their replies, in both my reviews). Those are relevant points that a prospective customer should be aware of. According to their book - it's always someone else's fault. The wet carpet they left was first blamed on my nonexistent neighbors on the nonexistent top floor (I kid you not), then a leak that never happened in my kitchen (give me a break!). First they made up a story about insurance (confusing me with another customer), now some story about a fan - what in the world are they talking about ? Almost two years after that ordeal, the owners decided to open that wound, and post another nasty reply to my (now 21 months old) review, hoping that I wouldn't push back - they were wrong. Once I answered, they started playing victim (typical bully tactic), complain about being "attacked", and try to lecture me about proper review etiquette... rich. Drummond, 1. I'm not the one attacking legitimate reviewers - you are attacking. 2. Your messages speak for themselves - you *are* rude. 3. Both my reviews reflect everything about my awful personal experience with your service and outrageous behavior. Since you insist, I will remind you: your botched cleaning job almost ruined my carpet, and cost me a lot of money and stress to fix. Much like you did to other customers that horrible week, you avoided phone calls, and when you cared to answer, you were rude and obnoxious. You didn't care one iota, when we, your customers, needed you the most and begged your help. I literally had to hire another company to fix after you. And now you complain that you don't get a stellar 5-star review ? You can deny all you want, keep fabricating stories about leaks/fans/unicorns, and leave angry replies. My review isn't going anywhere, nor has it ever been removed, contrary to your claim. Seriously, stop making stuff up - nobody buys it, it's not helping your case, your reputation, or your business. People pay hard earned money for your services. Take responsibility for your bad work, stop making up excuses, and don't harass customers who express their dissatisfaction. Do your job like you should, and you'll get excellent reviews. Keep doubling down on your fiascos, and your customers will run away, it's as simple as that. ______________ Drummond reply (June 3rd 2019): I have not been disrespectful to you! You are attacking not just me personally you are attacking the hundreds of legitimate people that left a review and calling them fake. A review is to describe a personal experience with a business but you choose to attack the owner and legitimate customers which shows your true intent. Also you never paid for the week of fan usage for your water leak and was refusing to return them. This is all I have to say about this as your review has been removed twice already for violating review policies! ______________ Drummond reply (June 2nd 2019): Like I stated before we left fans for a week for you which you refused to return because you had a water leak at your kitchen sink that flooded the carpet that had nothing to do with the carpet cleaning process. You would not return our carpet drying fans and had not used them because you were out of the state and you left this review after we had stated that you would be charged for the fans if they were not returned! After we got our fans back that is when you left this review that contains false information! This review has been removed 2x for violating terms of website. ______________ Drummond reply (June 1st 2019): Like I stated before we left fans for a week for you which you refused to return because you had a water leak at your kitchen sink that flooded the carpet that had nothing to do with the carpet cleaning process. You would not return our carpet drying fans and had not used them because you were out of the state and you left this review after we had stated that you would be charged for the fans if they were not returned! After we got our fans back that is when you left this review that contains false information!

I asked Illini Home Improvements to insulate a room that is above our garage. This room was very…read morecold in the winter, and very hot in the summer. They came out and inspected what insulation I already had, and explained clearly why that insulation wasn't working. Basically, the builder had not insulated properly, either due to not knowing the proper way to insulate this type of room, or due to cutting corners. They explained to me what they would recommend, and why, and gave a firm estimate and time frame for when they could do the job. I agreed and their team showed up when they said they would, did the job, and cleaned up after themselves. They stuck to their quote even though the job took a significant amount more of insulation than expected. I was able to inspect their work via the attic, and they did exactly what they told me they would do. So far this room is warmer in the winter, but will never be as warm as the rest of the house due to being over a cold garage, and due to having inadequate heating vents. But at least the room is usable now and we can use a space heater as needed. My thanks to the team, and I'll call them again when I need something insulated. Note that despite the name of this company, they don't do EVERY kind of home improvement; this company specializes in weather-proofing/ insulation.

Had a multiple door install job for them, since the job was "too small", they recommended one of…read moretheir contractors. I was unhappy with the way the installer (his name was Chuck) handled the job. The screens were torn (not his fault), but instead of replacing them and coming back to finish the job as he said he would, he returned the broken screens to my porch about a month later with a note taped to it with a disconnected phone number. He didn't leave the packaging materials or instructions, so returning them to the company wasn't an option for me. I had to pay $90 for replacement parts, and Illini Home Improvement refused to accept responsibility for the job since the contractor was no longer employed with them. Frustrating to say the least and my doors are still not in working order.

Great service, quick response time, super friendly staff! Would recommend them to anyone who needs…read morecarpet cleaning or restoration!

I called Fitzy's Steamatic out for a quick carpet cleaning, that was going to be quite the job…read more They came out, did a wonderful job, price was super reasonable, and service was professional and accommodating. I would recommend this cleaning service!

Just WOW! We normally use a higher priced competitor, but went with Pace Pro this time to clean a…read morefew high traffic rooms that had very old and heavy pet stains. The carpets look like NEW after Pace Pro! They got every stain out, were courteous and polite, moved heavy furniture around (then back), and the customer service support from Cassandra in the office was phenomenal! I can't recommend this company highly enough, and they are our new GO TO carpet cleaners from now on. They also have amazing coupons on their website.

PacePro is fantastic! Definitely professionals. They have cleaned our very old carpet 2x now and we…read morehave been extremely pleased both times. They even got rid of cat odors! They are a family- run business, experienced, knowledgeable, show up when they say they will, trustworthy. They explain what their process is and what your price options are very clearly. They are price competitive.

Easy scheduling when calling their office. Friendly but not…read moreoverly talkative. Got to business and got most of the stains out, there was one spot that the stain was pretty bad and so I didn't expect them to be able to get it out so that's fine. Had a long hose for getting to my second floor apartment, not overcharging, got the work done.

Kleenrite did an excellent job cleaning my clothes dryer vent. They were very thorough and…read moreprofessional.

Aaron is fair and honest. He goes above and beyond to do the right thing. If he can't do the job,…read morehe will never deceive the customer. He is an amazing handyman. I am a repeat customer.

Aaron came to LeRoy this morning to do maintenance work on the central AC in my 1879 farmhouse…read more He was here on time, was thorough in his work & kept me updated as needed. I left ac on & it's been working great since - yay! My home is nice & cool. I started a list of miscellaneous handyman services I'm in need of Aaron, yet I didn't get ur phone number. I'd appreciate a call (at ur convenience) so I know how to reach u easier. At 72, electronics are not my friend...I'm glad i got back here to Yelp somehow. The first review I wrote was better than this one, yet I lost that somewhere. Thanks for incredible service in such a timely fashion!