AVOID THIS PLACE AT ALL COSTS . I stored my items in July 2022 and they were perfectly fine. I paid to have my movers pick my items up on October 18th 2022 and my items were infested with termites, mice, tarantulas , and Huge brown recluse spiders. When I paid to store my items , I was told that they regularly sprayed to prevent issues like this. Due to how excessive the infestation was I had to call an exterminator. My exterminator said that had they been regularly spraying, then my unit would not have been infested. I was told that I wouldn't even need the highest insurance because they stay on top of spraying for pests. They lied. Instead of owning up to the role that they played they chose to throw the contract in my face. The manager Rebecca was a piece of work. She showed no empathy whatsoever and became upset. My family and I lost all of our belongings and she had the audacity to get angry because I was rightfully upset. Had they been honest about not regularly spraying , then I would not have stored my items there. My family and I have to replace everything and they don't even care. I have never had an experience like this with any other storage unit and I would definitely recommend that if you're looking to store your items here...DONT .. Look somewhere else. I will also be filing a complaint with the better business bureau as well. Had they chose to handle this in a better way , then I would not have had to go this route. They put my family's safety at risk because they chose to cut corners. Now I have all of these pests to deal with in my brand new home. This is in response to the reply received: You are so full of it. Your company was aware that I was moving my belongings that day. By the time the movers made it to my unit your office was closed. I called you the very next day and received no actual assistance. My belongings were perfectly fine before I put them in your nasty storage unit. I have never encountered an issue like this before doing business with y'all. After reporting the issue ,I was even told that y'all spray only once before move in and once after move out . We are in Arizona and you think that that is smart?! That is something that you should have disclosed when I asked if y'all sprayed regularly. I was lied to and my belongings were destroyed. You all should be ashamed of yourselves and how you are handling a situation that you caused. I had to have an exterminator come out and spray everything and then I had to pay to have my belongings picked up and taken to the dump. You can't just be careless with taking care of the units the units that contain someone's belongings. I have so many witnesses. Every box contained brown recluse spiders that could have harmed my family and you do not care. My brand new bed set was eaten up by termites along with many other items. My items were at your establishment for three months and I paid just to have to throw my things away. It's funny how you had our threads removed because you didn't want us posting all of our proof. We literally called and emailed you. Your manager Rebecca was so rude and hung up on us multiple times. My fiancé literally sent the email after I received the email address from you. The worst part is that you allowed the things that we took care of to get destroyed . You then refused to even let our insurance cover it. The kicker though is that you told us our things would be fine and you lied.You tried to block us and keep us from commenting ,but I'm going to let you know this. We are going to fight with everything we got. We have the support of our family ,friends, media etc. your company was beyond wrong. You will lose more money in the long run because I will let everyone know about the kind of business you run. I will make it my mission to have my review at the very top every day. You put my family in danger and allowed my belongings to get destroyed and all you are willing to pay is 500 to replace thousands of dollars worth of items? By the way we have statements from our movers and the exterminator that we hired. This place deserves no stars read more

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If I could give it a -5 I would! Management is horrible! I've had a storage unit at their Arizona city location since 2008. Since they took over management trying to get decent customer service there is like pulling teeth. I moved to Maricopa county in 2014 and rarely go down to my unit. But when I would. There's never anyone there. Trying to get someone to call me back when calls by their service number is a joke! I will never recommend using them! read more

If I could I would give -5 stars. The upkeep of the units at 15785 Sunland Gin Rd, Arizona City, AZ 85123 was horrible and infested with all types of pests. We were told by the exterminators that it was highly unlikely that our unit was regulary sprayed , due to the excessiveamount of pests in our belongings. my fiancé and I rented a unit and we were told that we didn't need high insurance because they "take care of their units well". They said that they would protect our belongings so We had a low $3,000 Insurance protection on our unit. The unit was clean when we moved our things in. Everything was pack neatly and there was No food or chemicals stored in the unit. We had our unit for three months before we removed our belongings. We had movers deliver our belongings. It wasn't much light outside when they packed everything in the truck so it wasn't until our things were delivered to our brand new house where it was well lit that we saw all the pests crawling out of our belongings. Our dressers and bed sets were infested with termites and the rest of our belongings was infested with of Brown Recluse Spiders and two mice. They didn't spray the outside of the units for pests like they said and we lost over $5,000 worth of items plus our child's toys and items because of the brown recluse spiders. One bite from a brown recluse spider could've killed my child. Response to owner: The fact that you have the audacity to lie perplexes me. Your business was well aware of the issues that we encountered. We communicated via phone and email. Integrity is everything and it seems that your company doesn't have any. read more

Rosemary is one fabulous person. She's very professional with an awesome sense of humor. If I ever need a storage again. I would definitely go back. Thank you Rosemary for your help. Marisela Alves read more

Can't give them lower then 1 wish I could,they give a new meaning to pain in the ass.I rented a unit there and had it setup on payments on the 3rd as that's when my pension hits and what do they do....call me several times on the 30th before rent is due asking when I'm making a payment...lol as I told then if they could read then they would already know that answer.I guess they left there eyes and smarts at home as I told them on the 3rd they said oh ok I'll add that to your account,so what happens that next day...a call from them again asking the same thing,when I'm paying,well that sets me off when stupidity happens so I answered,when purple pigs fly ice water to hell with milkshakes then I will be in to pay..If they had real sense they would check there records as well as there website and they will see every 3rd it's paid online as there never open when you need something...all I can really say is DUMBASSES !!! read more