Let me describe our story and the way we were served…read more The arrival day. Despite calling one hour earlier to inform the key holder about the time of the arrival no one was waiting for us. The man arrived after two reminder phone calls. After several hours of driving we were forced to wait another 30minutes in the car. We rung to remind that we are waiting and the lady called Gertrude nearly shouting at us told us to wait there. Without any introduction or welcoming the man took the deposit of 500EUR plus additional 10EUR for cards etc. No explanation was given. In the flat. I was surprised and disappointed as for 1557EUR weekly rent there was no: Internet or baby sleeping arrangement. No mentioning simple things such as toilet paper in one of the toilets, no hands soap, washing liquid, dishwasher tablets. We had to supply all of the above items ourselves. We were given one parking permit for 2 cars, we were told to look for the car park elsewhere. There was a dirty sock left behind in one of the bedrooms by previous holiday makers. Despite informing about young baby arriving there was no cot for a Little One. Sunday (2nd day). In the evening we released the TV was broken. The second one was also not working. The key holder Gertrude did not answer our phone calls. When the telephone was finally picked up the lady asked us to wait for the cable man. Gertrude literally told us to come back at 5pm and wait for the TV engineer! After minutes of negotiations when we told her we are on holidays the woman agreed to make the appointment with the engineer without us staying at the flat. Condition of the flat. Broken door glass. Broken towel rack in the bathroom. Loose handle on the shower door. Shower hoses were broken. Absolute filth and stinking also of cigarettes toilet. Kitchen utilities were mostly broken and not complete. Frying pans were stripped of Teflon coming of it which health hazard. Departure day. On the departure day, there was 8am set for the key holder to pick up the key and return the deposit. We got up very early to be ready for the place to be returned. We had to wait until 9 o'clock and Gertrude just showed the worst ever customer service. She told us to shut up when we complained that we have to leave. She told us we are not getting the deposit back and on the way up to the flat she accused us of the broken items. It looked like she was preparing to punish us for our demanding of time keeping in the way of holding of the deposit for the condition of the flat she hasn't seen yet. When we got into the flat she knew exactly where to go to show us the broken items. It was like it was set up on us to blame straight away. She then locked herself in the flat and did not want us to get back in. In addition to that she ripped out the deposit payment receipt from my hand and did not want to return it until we rung the police. Only then gave it back to us. The cleaner Gertrude, her husband and her team are the worst kind of people to run the business. They cannot clean the place, keep the times agreed and are rude beyond believe. I cannot also believe that we paid 180 EUR for the cleaning. We were outside and the cleaners finished in 50 minutes. Then they left. Deposit refund On the top of things we waited for our deposit for 2 month and we only got 300 EUR as Alpen Apartments kept 200EUR for hovering the carpet. It was actually left cleaner than it was on the arrival. Alpen Apartments also complained to us that they have to pay the bank transfer fee! We live in the UK and had to pay the same when booking was made. It was very sad ending of the holiday. We would not advise anybody to use Alpen Apartments

From the owner: Die Weichselgartner Immobilien GmbH, ein "Münchner Immobilienbüro", vermittelt seit über 35 Jahren…read morein München & Region Grundstücke, Wohnimmobilien, Anlageobjekte und Gewerbeimmobilien, ebenso exklusive Immobilien.

The glamour of days long gone. A big hotel that has seen better days. But still conveniently…read morelocated just a stone throw from the casino. And the times when it was truly called the Ruski Hotel are now over as well - as the Ruble is not doing too well. Rooms fairly ok, need some rework but the bathrooms are in dire need of upgrading/ or they should rebrand as a vintage funky 70s place.Two years ago a Steigenberger, the gps (three years old) finds it as a Radisson blue, it's now a Wyndham. Speaking of getting there - don't let yourself be fooled by the fact that you are routed through a pedestrian area. Just give in and embrace the excitement and (false) feeling of doing something illegal - drive. To end on an upbeat note: Breakfast buffet is decent, yet again this insane 80s decor of mirrored food islands, brass and garage carpet...

The last time I stayed here was almost 40 years ago. There is so much history to this hotel, which…read moreonce hosted the elite of society. I still love this hotel, for the location. It is right in the heart of the Fussganger Zone of Bad Reichenhall. You, literally, walk out front and hang a left and you are walking along the walking area of shopping and right around the corner of a beautiful park. No complaints about the staff, that were very friendly and accommodating. Parking isn't free, but conveniently around the corner. I think we paid about 7 Euros per day. Our room was absolutely HUGE, by American standards. The bathroom even has a bidet, with towel warmers and a double sink. It's quite dated, however. We ate at the Axel Stube, that was once a thriving restaurant where the locals hung out. It's not that way any longer, I am afraid. The bar was even sadder. We sat there, for an after dinner drink and there were only two other customers. My cousin, who still lives here, says that the locals just don't come here any longer. As for the breakfast buffet, they do a lovely job. I still love the old world charm of the breakfast area, with the large windows and view of the garden. I don't know how this place can liven up again, because I hate to see this place close down and be boarded up. She's still a grand lady, and I would stay here again.