It was a nice car This happened in the Year 2009 - where i…read morewas not sure about Yelp otherwise i should have taken pictures and done a lot at that time this is how it appears about them : OOKING DETAILS ------------------------------------------------------------------------ Booking Number: 60244 Pick Up Location: AUCKLAND INTERNATIONAL AIRPORT Pick Up Date: 30-Oct-2009 Pick Up Time: 08:15 Drop Off Location: AUCKLAND INTERNATIONAL AIRPORT Drop Off Date: 04-Nov-2009 Drop Off Time: 10:00 Group: 1, Zippy, Hyundai Getz Transmission: Auto Engine Size: 1300 cc Passengers: 5 aily Rate: $36.00 Inclusive: Tax, Standard Insurance, AA Roadside Assistance & Unlimited Kilometers Duration: 5 Day(s) 1 Hour(s) 45 Minutes, rounded to 5.4 Day(s) Hire Estimated Rental Fee: $194.40 Plus Airport Recovery Fee: $35.00 Total Amount: $229.40 Less Deposit: $0.00 already paid Balance Owing: $229.40 at time of pick up OTHER CHARGES ------------------------------------------------------------------------ Airport Drop Offs at any location attract an airport recovery fee of $35 After Hours Airport Pick Ups will be subject to the relevant airport car parking fees Extra Drivers on the contract incur a one off $10 surcharge per driver Vehicles not refueled on return will pay $3 per litre for fuel Vehicles are not to be driven on any beaches or through water, Minimum penalty $2000 ------------------------------------------------------------------------ CANCELLATION POLICY ------------------------------------------------------------------------ If cancelled 28 days prior to pick-up, No Fee If cancelled from 27 to 4 days prior to pick-up,10% of Gross Rental If cancelled after 72 hours prior to pick-up, 50% of Gross Rental If cancelled on day of pick up or No-Show, 100% of Gross Rental If vehicle is returned early for any reason whatsoever, No refund available Please note: Deposits made for bookings on the internet are always non refundable. ------------------------------------------------------------------------ GO RENTALS - CONTACT DETAILS ------------------------------------------------------------------------ North Island Reservations (from within NZ)

We searched virtually every car agency in Auckland for a last minute car rental and finally found…read morean available booking at Go Rental in Auckland City. The online booking process was relatively easy and the pick up was a breeze. The staff at the office was extremely courteous and thoroughly explained Go rentals policies, re-fueling requirements, and even had a short video showing New Zealand's driving laws and tips. The car itself was a nearly new, Toyota Rav 4 that was immaculate and drove great. When dropping off the car in Wellington, staff was equally friendly and courteous, and even made sure we had a way back to our hotel before they left for the day. If you need a vehicle if you're in New Zealand, Go Rentals is a great option for your car hire needs. Highly recommended!!

Super easy car rental! We got there at 5am, and someone was at the desk willing to help us!…read more If you're not from around the area, I highly recommend you rent a GPS system too. That thing saved us, although we did put the wrong address in once that took us 45 miles outside of Auckland.... But that was our fault, ha! The car was clean and had zero issues and when we returned it, we simply parked in the lot we found the car at the airport and gave the keys and GPS back to the person at the counter- SUPER EASY!

I am currently on vacation in Auckland with my mother and sister. I had booked a car with a…read morepick-up time of 1pm on January 11th at the Victoria Street downtown depot in Auckland. Due to a number of factors we arrived at the Hertz depot at 17.32. The branch displayed a closing time of 17.30. I had not realized this and I recognize I arrived after the official closing hours. However, There was a member of staff, a Mr Patrick on the premises. I explained the situation and offered my apologies and asked if he could assist me with the car. Patrick stated that he had a personal appointment and that I would have to come back tomorrow. He then drove away in from the premises in his car, despite my pleading with him for his assistance. This has left me in the position of having to find emergency accommodation in Auckland for this evening for myself, mother and sister. I am writing to register my disappointment with the behavior of the staff member. Leaving someone unaided in this way is shabby/ uncool behavior toward a stranger, let alone a customer. I had pre-registered / checked-in all details. The vehicle was visible, parked on the depot forecourt, the issue could have been processed in very little time.

Booked a IDAR car (Toyota Camry) for a 3 day weekend. The rate was great (book for 3, pay for 2)…read more Arrived to pick up the car and as I'm a member of Hertz Gold Plus Rewards - free to join - all the paperwork had already been completed and all I had to do was chose whether I wanted a Toyota Camry and a Ford Mondeo. The car was new and clean. When we returned it, we got stuck in traffic and called Hertz to advise we would be 1.5-2hours late and they told us not to worry. Very nice, as they could have charged us for another whole day. Only mild complaint was that the rate I booked was not given to me when I checked my receipt, so will query this with their head office when I get round to it. Overall, efficient, effective, professional, with new clean cars for a great price. Couldn't ask for much more.

Pick-up was a nightmare. There was only one person working the desk, so it took a full HOUR for me…read moreto pick up my car, as there were 4 groups of people in front of me. Not only was she checking people in, but she was also going outside to vacuum/clean the cars and take photos of them. It really put me behind in my activities for the day. After I got the car, things were easy-breezy! Practically a brand new Hyundi Accent, very clean on the inside, and worked just fine. The engine was essentially that of a lawn mower, but that's to be expected in a rental car. Drop-off was easy as well - we ended up returning to the lot after hours and dropping the key off in the box. Got a receipt in my email the next morning. Would use this company again, but will give myself extra time for pick-up.

I rent a lot of cars but this was easiest rental. The staff were efficient and accommodating. No…read morefunny business. They even added a driver over the phone for free and let us drop off the car at the airport.

If you are coming to New Zealand for a vacation you need a car, especially if you plan to see more…read morethan one city. We picked this Hertz and got a Toyota Corolla. It all worked out and the price was fair. Only complaint is that felt cardboard shelf thing in the trunk. That thing is totally useless and gets in the way. We took it off to fit the luggage but had to jam it in the backseat for a week. Wish we could have just thrown it out.

Cancellation fee is hefty 10%. Even if you cancel more than 3 weeks in advance. Unbelievable…read more They don't make is clear when you are booking, and it is buried in fine print T&C. Deceptive and completely customer-punishing.

We got a flat tire during our rental from the Auckland Airport branch of GO. After we put on the…read morespare, we sought help from GO, but they did nothing despite our many attempts. We called them four times. They put us on hold each time and never came back to the line, or just didn't answer. AA also hung up on us. We showed up at the nearest GO branch in Waiheke hoping to switch the car, but they said they couldn't do anything because they would have to put the car on the ferry back to Auckland. (What did they think WE were going to have to do?) When we eventually returned the car at the Auckland branch, the manager Brent was rude and surly. He told us we needed to wait for him while he handled other tasks, like driving empty cars to the garage. Eventually he said we would receive a quote via email for the tire patch, and when the email came from his colleague Alyssa, we asked her to waive the fee per our contract (section 15.1), which states that if GO agrees the renter is not at fault, they will waive repair fees. Alyssa said they would not waive the fee and asked if we would authorize the charge. I asked, What if we don't authorize the charge? Brent wrote back and said, "There is no option to not pay as we believe we have communicated this clearly to you We have charged the card on file as per process and will send you the invoice". Needless to say, we will not be using GO in the future.

EZI car rental at Auckland airport is a scam. They gave me a car with extensive dings and dents,…read morenumerous pebble chips in their front window, and then tried to charge me for damages. Took me several weeks of back and forth to contest their $1,700 window replacement charge. Luckily I took many pictures before driving off the parking lot and after many back and forth emails they finally agreed that their car window had chip damage but they still charged me $80 to fix an alleged "new" chip which I had documented to them was pre-existing. They are a rip-off and scam in my opinion.

Never go to EZI! 1…read more Staff are rude and unhelpful 2. They fool customers around on their insurance policy After returning the car, staff look for tiny tiny scratches that they could and charge you $1000NZD for that. They said that as we have agreed to an excess of $4999NZD, all costs below this shall be borne by the customer - and they will withhold the $1000NZD for at least 4-6 weeks. One of their customer service staff Aleisha is very rude as well in our email conversations. I think they are quite used to these complaints as I have seen a number of reviews from difference websites - that many ppl share the same experience as me. Worst experience so far.

Being a new business we were a little apprehensive, however as soon as we were collected from the…read moreAirport & taken to their depot we felt totally reassured. We were given a modern car with all the features you would expect for an unbeatable price too!

A Terrible Experience We arrived at the Christchurch…read morelocation to be given a 10-year year-old hybrid, apparently just delivered Japan, with all the instructions - the screen and various written instructions on the car - only in Japanese. There was no way to change the screen to English or French (our second language). Of course, no one can safely drive a car when you cannot understand neither the safety instructions nor the way to operate the navigation system nor even the simplest things, like how to set the clock or change the brightness level on the dashboard, which was set at dim. The contract states that renters are fully responsible if car instructions are not followed for overheating or oil loss etc. But we could not understand the instructions on the dash, so no way to know what any warning light might mean. The contract (Clause 9b) states that the contract is null and void if a vehicle is unroadworthy. It was. Any vehicle is of you can't read the instructions. We wanted out. The local manager in Christchurch was excellent and put us in touch with headquarters, who argued for 20 minutes that the car was roadworthy and to trust them that the screen instructions were irrelevant, and not part of the contract. That was ridiculous: all parts of a vehicle are part of the vehicle, screen and safety instructions included. On Google a similar car was selling for less than $6,000. Yup it passed roadworthy inspection ...we were told. No proof was offered, and of course the Japanese language navigation screen had Japan and not New Zealand. The manager refused to include a separate English language GPS system. Finally, after much argument, the contract was cancelled. Three hours lost. We did appreciate the goodwill of the local manager: she was understanding and delightful but caught between us and a very unpleasant manager on the phone from HQ. Advice: read the fine print and stand up to the bully tactics. Yes, James Blond is a few dollars cheaper but buyer beware, "Gold Economy" may well get you a secondhand car with no place to charge your phone and with all instructions in a foreign language. The car smelled of cheap perfume, no doubt to cover up that a previous owner was a smoker. We have just rented from Budget, a brand-new SUV with top-notch safety features and excellent insurance coverage and only nominally more expensive. Off we go to hike.

This family run business, headed by John, is a first class operation, and I appreciate how they…read moreconduct their business. Important criteria for me are: price, business ethics and product offering. I researched all the car rental companies for price, as I needed a car for four months. I obviously ended up here, and was glad I did. I rented an "older" car, a 2005 model, at the "winter" rate of $17/day. Though the rental period would encompass the summer, as I was taking possession before the "summer" rate went into effect, John honored the "winter" rate for my entire rental. Since I was renting the car for such a long period, and not having a private vehicle insurance policy, I had to evaluate the company insurance costs. Though his insurance rates are competitive with everyone else in the industry, John advised me not to take out the insurance, or to only take out the basic insurance and add windscreen protection. Considering the four month rental, insurance costs would have driven up the cost substantially, so I declined all coverage (I'm a safe defensive driver). Regrettably, in the last 10 days of the 4 month rental, I received a severe chip in the windscreen, courtesy of a passing truck, which turned into a big crack, necessitating the replacement of the windscreen. Though the national windscreen replacement company quoted me $450, and John initially quoted me $390, when I brought the car in, he had it re-quoted and it was only $320. Obviously, John could have maintained the price at $390, and I never would have known. But, his ethics prevailed. The car was mechanically perfect, and dealing with him, and his staff during the entire rental period was painless, efficient, and friendly. I would rent from James Blond again, and heartily recommend them!