DO NOT USE TERMINIX UNLESS YOU WANT TECHS THAT LIE ABOUT ABOUT SERVICING YOUR HOME, AND YOU WANT TO…read morePAY LARGE UPCHARGES FOR TREATMENT THAT SHOULD BE COVERED IN THE MONTHLY AMOUNT THAT IS AUTOMATICALLY TAKEN FROM YOUR ACCOUNT EVERY MONTH.
We started using Terminix about a year ago. We are actively looking for a new Pest Control Company for the following reasons:
The cost is $150/month, and at first, we could only get service 4 times per year. After repeatedly telling the techs that there are ants ruining our sheds, they FINALLY found the carpenter ants, but we had to pay a substantial premium for the carpenter ants treatment to be done...then again, we found termites in the sheds, and had to bring this to their attention as well, hence paying $150/month, so don't plan on the service you are INITIALLY paying monthly to cover ANY ACTUAL PEST CONTROL ISSUES. Also, Terminix does not go inside (unless you specifically ask) for pest control treatments, only outside, and whatever they use as treatment does NOT control the pests for more than a few days.
Most of the techs LIED about coming out and servicing the ENTIRE exterior of the house. We know this from viewing our security cameras. The techs do not come to the door to see if we are home before "servicing our home", then they will do the front side of the house, but we have advised them several times that we will unlock the gate so they can access the back of the house. But instead of contacting us prior to the service date to get access to the back, they just go back to their truck and write up that they completed a "full service"...when confronted about the techs lying, the customer service dept. just tells us that that it was the techs' fault and he/she has been fired, or some other excuse (more lies), then they set up a time to reschedule, and we have to make sure we are home, and actively make sure they do their jobs properly. We used Aptive before switching to Terminix, and Aptive was much more honest and consistent.
We finally got a tech from Terminix, Shawn Ellison, who told us to contact him whenever we need service, even if it's every two weeks. That lasted all of two visits, then we contacted Shaun to address an ant issue, and he responded by saying he was requesting our work order, then he completely GHOSTED US and stopped responding to our messages requesting service, nor did he submit a work order AT ALL...
Prior to Shawn, Terminix POISONED OUR DOG by failing to communicate with us. The tech came out, failed to tell us anything about his treatment and left in under 10 minutes, without letting us know he sprayed/placed granule poison ALL over the backyard, he just left without telling us ANYTHING. Within 48 hours, our dog was within hours of dying, and Terminix did not take any accountability.
We have to pay a monthly premium for the termite stations and the techs are supposed to come out and change the termite bait stations regularly, but we have yet to be contacted about the techs coming out to change/check the bait stations...just laziness and lack of pride in their work. They are not held accountable AT ALL.
DO NOT USE TERMINIX UNLESS YOU WANT TECHS THAT LIE TO YOUR FACE, AND YOU WANT TO PAY LARGE PREMIUMS FOR TREATMENT THAT SHOULD BE COVERED IN THE MONTHLY AMOUNT THAT IS AUTOMATICALLY TAKEN FROM YOUR ACCOUNT EVERY MONTH. Do not let Scott Hutzel treat your home unless you want your animals to get deathly ill, and you want to pay thousands of dollars to your vet for several months.
We just want good work for a fair price, but that appears to be too much to ask from TERMINIX...
Terminix also quoted us an INSANE amount -- $1800, appx., to seal up 10 small gaps in the exterior that wasps or other small pests could potentially enter, but the pests have not done so bc our attic and all entry points are currently clear bc we keep our house exterior clean and inhospitable to pests.
$1800 to seal up 10 entry points! That equates to $180 per entry point just to put sealant or wire mesh in a few small gaps.
Just an all around failure of communication and service.
Please do not make the same mistake we made. Please do not let them take advantage of you, like we let them do to us for the last year.