OUTSTANDING SERVICE! AC died during Summer 2016 Heat Wave…read more Neighbor highly recommended Keith. Literally couldn't trust and meet a nicer guy. Very responsive, professional, knowledgable, thorough and hardworking. His wife was a pleasure to speak with as well. Keith exhausted all means possible to "band-aide" my 17 yr old unit first (per my request). Keith then went above and beyond to help me out financially and miraculously performed a quick install of a new high-quality AC unit/furnace during high 90 degree weather. He worked long days and well into evenings during a busy season to ensure my home and family had cooling. He remained until all functionality was proven and also left the place cleaner than he found it. I will absolutely be using Keith for all future heating and cooling services. I was so impressed with his professionalism, commitment, understanding, and "customer first" service that I have already recommended him to several neighbors as well as family and friends. If you want honest and exceptional service, give Keith a call. You will see what I mean!

Hire Stateline! Keith was great to work with. Responsive, professional and honest. After calling…read moreseveral bigger name local companies I decided to go with Stateline and I'm glad I did. I have already recommended him to others and wouldn't hesitate to call him in the future.

Called today to discuss continuing a service plan I had in the past. The voice that answered the…read morephone misleadingly sounded like a live person. Then I discovered I was talking to a "virtual assistant"! Very misleading. Although Edwin Stipe installed my HVAC system and hot water heater, I will NEVER use this company again. I do not like being deceived.

We recently had a furnace and water heater installed by Edwin Stipe and, based on this…read moreinstallation, I would never recommend them to anyone. Here's the story: Several years ago, Edwin Stipe replaced our A/C. We were happy with the install, and happy with the technicians who have been inspecting the unit as part of the service plan. This is why we chose Edwin Stipe for the furnace and water heater install. Tim Fleischood of Edwin Stipe came to our house and made recommendations for the work. It sounded reasonable, and based on past work, we went ahead with the job. One of the problems I had with the old furnace was the filter was located inside the furnace and it was always collapsing. Tim said no one installed the filter in the furnace anymore, and promised it would be on the outside in the ductwork. Installation day came. The workers were friendly and respectful of our property, donning booties to keep the floor clean as the brought equipment and tools in and out of the house. This is where the positives end. When the installation was complete, I discovered the filter was installed inside the furnace, just like Tim said it would NOT be. The workers said it would be OK and the filter would not collapse. I grudgingly said OK, and they left. When they left, they said someone would contact me for the permit inspections. The A/C was running and after a couple of hours I decided to check out the filter. I had to remove 4 or 5 sheet metal screws to access the filter (ridiculous!) and the filter was indeed collapsing. Looking at the installation, I noticed, among other things, the gas to the furnace was off. WTH? Clearly the furnace was never tested, and no one said anything about returning any time to turn on the gas or testing the furnace! There were also massive air leaks in the duct work where they had installed a transition piece for the new furnace. I contacted Tim, explained my frustration, and he said they would return. The same tech who did the installation returned (I hope he never returns again). He told me (believe it or not), it doesn't matter if there are air leaks because its in the house. What?? He had absolutely no answer as to why the gas was left off and asked if I wanted the furnace tested. Uh, yeah! The tech turned on the gas and ran the furnace for about 30 seconds. He cut a very jagged hole in the side of the ductwork, mutilated a filter because it didn't fit, and cut a piece of exhaust flue in half, straightened it out, and screwed it over the filter. I was livid! It was the worst hack job I've ever seen. I contacted Tim (yet again) and sent him a picture of what was done. He promised that someone would come out fix everything. A few days later, another installation team came out and installed a proper filter holder. They left and I thought all was good. After a month and a half, I contacted Edwin Stipe to ask if a permit was applied for, because no one had contacted me for an inspection. They said they had mailed the permit information to me and I would have to contact the township for the inspection. OK, but it would have been nice if they had told me that in the beginning! Well, today were the inspections, one for electrical, one for mechanical. The electrical inspector noted that the top of the 2 foot conduit was not supported and it should be. He said it was sloppy work and he would talk to the installer. He didn't fail it, since I said I'd support the conduit. The mechanical inspector noted that the exhaust for the water heater should have a minimum of 3 screws equally spaced at each exhaust joint. Of four joints, only one had enough screws holding it together. He gave me the option of him failing the inspection or I could add screws. I promised to add screws. As much as I would have wanted Edwin Stipe to return and complete the job to the point it could pass inspection, I really didn't want to schedule them to come out yet another time, and have to reschedule the inspection. Plus, I'm not really sure they would have done it correctly. So, zero communication, three visits to complete the installation, sloppy work, and an installation I had to complete in order to pass inspection. Would I recommend Edwin Stipe? Certainly not!

Love these guys! They are a real mom and pop business and I'll continue to support them over some…read moreother large outfits. I've been using them for years with my Energy Kinetics system. They'll come when you need them. I leave the door unlocked to the basement and trust them to go in and out. They're a real gem and hard to find in today's world.

Tom is the best! our A/C stopped working and we were away on vacation. It had consistently been in…read morethe 90s for at least 5 days. I was worried about our 10 year old dog overheating and us being far away. Tom came on a Saturday afternoon- and said we needed a new unit. He went out and bought 2 window units and installed them for us while we were away so that our dog would be cool. He then came on Monday with a new unit and replaced it for us. Amazing service from a very caring person. We have been a customer for 15 years-- will never change. Thank you again, Tom!

Arrived at my house to quote on a full Central Air install. Was rude, disinterested and when I…read moreasked him about the price he basically dismissed me as poor and said "ooh expensive". I probed and he said "in the $15k ballpark"...I responded with "yes, thats what I was expecting and not a problem". He left saying he would mail an estimate. It never came. Poor service and attitude

since 2018 Saki has done the yearly maintenance our rental property for $54. Last cooling season he…read moresaid the outside unit was near the end of its life, the unit was in the house when purchased. It''s a rental when it dies, we'll replace it. On the first cold day this winter he claims the heater is all rusted out in the exchanger and has to be replaced, along with the entire system because a new heater can't work with an old air conditioner. Our neighbor suggested we call their guy. He's been in business for 30 years. Needless to say, the heater was not rusted he showed me the unit was very dirty, the fan motor and wheel were clogged with dirt and there were two dead birds in the chimney. The outside air conditioner was only 10 years old. I'm convinced SK had never done anything other than collect their fee and try to sell stuff we didn't want or need.

3 pounds of refrigerant was added yesterday by this LAZY company who then charged me without…read moreoffering any explanation. It was like they didn't even TRY to find the leak.

This HVAC repair and maintenance facility did me a solid and took care of me. Rather than try to…read moresell me a new furnace, they diagnosed the problem of the furnace and determined that the broken parts of the furnace were under warranty and just charged me the labor to replace the broken/worn out parts and saved me thousands of dollars. Very honest! I would highly recommend them.

Matt from Mighty Ducts arrived half an hour early for my appointment. He was thorough and…read moreextremely personable. Knowledgeable too. Price seemed very fair. I can't recommend this company highly enough.

Ron is always so timely, helpful, and very professional. He…read morerecommended exactly what we needed for our AC unit, and knocked out several different tasks during our visit including installing a smart thermostat, checking on our AC unit, and helping with a problem with our condensation line. I wish I would have had him tune up our AC when we first purchased our home! My parents have used him several times and he is always the man to go to! I highly recommend the honest, down-to-earth, and friendly team of Allen Air.

Connected with Allen Air through HomeAdvisor, Ron the owner called me within minutes. He came out…read moreon a hot Sunday Afternoon, root caused the problem to a blown up squirrel cage in the blower housing. Called back Monday morning from the part house, the part is in stock and will be arriving in an hour. Replaced the part, cleaned the compressor, checked the refrigerant, and tested the system. Ron is a very capable and knowledgeable AC expert and local in the Saugus area. It was a pleasure and would recommend Allen Air.

C'mon Nick, have been with you since the beginning. I really needed emergency service-- my furnace…read morewas and still is leaking oil. Two calls for service got me no callback. I even texted you but heard nothing. An internet check said call fire dept because of high risk of fire. I've now been up all nite worrying. Your usual five stars is now four! I'll be calling this am Dottie Gawel

total ripoff. Called on a Sunday to service furnace that wasn't working at 12:17 got an answering…read moreservice who relayed, my info to on call tech. Tech called me at 12:32 and said be there in 10 minutes, took about 15 minutes. The issue with furnace was with a dirty igniter that he cleaned and he was gone by 1:15. leaving I asked him how much he said he doesn't know except the service call is $149, which made sense. Then, I think his name was Tom, wasn't sure what the other charge would be. I got the invoice for work today. $149 service charge and $217 to clean the igniter, no parts needed, just cleaning. This was for less than 1/2 hours work. Go elsewhere if you don't want to break the bank