Waypoint may be a good shop for larger boats, but my experience with a small portable outboard was…read morefrustrating due to pricing transparency and communication. I brought in my 2012 9.8hp Tohatsu to get a quote on fixing a minor lower unit leak. The staff were polite and got back to me quickly. The repair quote came back at $780.90, which is actually more than the price of a brand-new lower unit ($687.99). When I declined the repair, I was then billed $346.02 just to prepare the quote. After I pointed out that an environmental fee shouldn't apply to a quote, the bill was reduced to $259.79. I was never verbally told there would be a minimum diagnostic charge to produce the quote. The shop labor rate is $235/hour, which is fine if that's their pricing structure -- but it would have been helpful to know that before dropping off a small portable outboard. I don't blame the technician, and I'm sure this shop does good work. But for small outboards this pricing structure doesn't really make sense, and the lack of clear communication upfront created a bad experience. If the shop had simply said on the phone or at drop-off that there is a 1-hour minimum diagnostic charge ($235+) to produce a quote, I could have made an informed decision and avoided the situation. If you have a small portable outboard, I recommend getting clear pricing over the phone.

waypoint is hands-down the worst service company on the on the West Coast possibly the entire…read moreUnited States. I have never had a good experience with this establishment. Their parts department is a disaster. Their service is completely garbage. I cannot believe they get away with charging so much.

Very detailed and friendly. Knows a lot about boats. Miguel was on time and wrote a very detailed…read moresurvey report. I will definitely use his services again.

Miguel conducted our mechanical and out of water boat survey. He was thorough, quite detailed,…read moreknowledgeable about all boats and boating. He was proactive in providing safety and general boating tips. He stopped to explain everything and answered all of our questions in depth. I would highly recommend him.

I just had my 13 year old 34 foot sailboat in at CSR Marine for bottom maintenance, a PSS shaft…read moreseal replacement and running gear maintenance, and some minor electrical and electronics work. I was impressed with the quality of the work and the communication. They laid out a very reasonable work plan, and pointed out a couple of issues that they suggested I handle (more cheaply) myself (even supplying manufacturer part numbers). They hit their budget estimates, were very clear when communicating about a couple of problems that were discovered during the work, and were patient and willing to have me continually asking about the work, to learn more about my boat and about the maintenance work that was being done. I left the yard with all of the work done that I had wanted done, with a great bottom, and with the running gear spinning like a top. This is not the cheapest yard around (I did cringe when I saw the final bill!), but the quality of work, and personal attention, were top notch. I'm very happy to be caught up on my deferred maintenance and to be confident in my systems, and that peace of mind is worth it. Oh, and I'm now about a knot faster than before I went in. Highly recommended. I'll be back.

I used to use this yard all the time for my Searay when Seaview was there. CSR took over and their…read morepolicy now is and I quote the arrogant guy "Unless we have a substantial stake in the work on your boat we won't haul it out!". That means if you don't use their crap mechanics or you are a DIY boater forget going here. Go to Canal Boat Yard, they actually want your business ...

I had Miller and Miller install a fridge on my boat. The quality of work is Ok it is up and running…read morebut I'm very frastrated with their communication and commitment. In February I asked them to plan for installation of a new sanitation system after the work on the fridge. They came, took a look and said that will send me a quote by end of March and that everything will be done by end of May. Never heard back. I called, left messages, numerous emails and every time they were postponing the project. Eventually stopped replying. At the end in May I had to start searching for another company to take the job which is more difficult to do in May. Suggestion for improvement: do not commit for projects that you can't or not filling to take. I could have saved a lot of my time and could have started sailing sooner.

Miller and Miller Boatyard is without a doubt the finest Marine Service Company on the planet! My…read morehusband and I have owned our 44' Tollycraft for over 15 years and use Miller and Miller exclusively. Honesty, Integrity, and extraordinary customer service are the words we use to describe them. When it comes to your boat, be smart and work with Miller and Miller.

Used one time paid bill promptly, work was sloppy and expensive. Called back but never got a…read moreresponse.

I've been using Dana for various repairs, installations and winterizing for almost ten years now…read morewith my Stingray 205CS. I'm sad to see the bad reviews here as I've always had very positive experiences with his professionalism and skill with my engine, as well as his fair billing.

Great folks, great service. Will absolutely recommend. When they needed to do some adjustments to…read morea rudder post they cut/fabricated for me it they responded quickly and took care of it!

My experience with S3 was outstanding in every respect. From the owners and managers as well the…read moreknowledgeable techs, everyone was professional and responsive to my questions and concerns and took exceptional effort perform the to work items in an efficient and thorough manner. What I really appreciated was them noticing and pointing out problems with other systems that had been previously worked on by other service companies, of which I was unaware, and having the resources to respond to them without delay or having to return to yard at a later time. Paul, Mike and Shonn professionally manage an expert team of specialty mechanics and techs with a wide range of skills and experience. After years of searching around the yacht services industry, I have finally found my "go to" solution to my service needs. Kit B