Waited 3 hours past our appointment time to be seen for an IOP intake…read more The intake person was apologetic but blamed the delay on the front desk lady for not communicating properly; throwing your colleague under the bus is unprofessional and reflected poorly on the facility management. We were hungry, tired, and my daughter advised the worker that they didn't feel safe. I was proud of my daughter for identifying that she needed help, but no further clarifying questions were asked of her at that point. We were told she would be on an M1 hold. We had a negative experience so far but we were optimistic things would get better. Unfortunately ,there seemed to be a total lack of procedure at this facility regarding communication which made it quite confusing. No one really seemed to know what to do, or what was going on. We were asked if we wanted to go behind a locked door or stay in a hallway at one point. When I asked the employee to clarify what they were talking about, they said something to the effect that some people might not feel safe waiting in the hallway since the inpatient kids might be wandering around, but that we would be locked in the nurses station otherwise. I would think they wouldn't want a stranger off the street (as trustworthy as I might seem) just hanging out with access to inpatient mental health kids, but hey, what do I know... I did not get the sense that my child would be safe or well cared for at the facility. They also did not allow visitors and did not allow me to bring food, which brings me to an important point. The food. At a facility where the goal is stabilization and healing, I would hope the food would be decent. It was terrible. I saw a meal that was brought to my child and I would not have eaten it myself. My 14yo was not able to eat wholesome meals during their stay. Not helpful. I will say the staff seemed very nice, very caring, fairly responsive. I could call at any time and ask for my child. I feel bad for the folks that work there as I can only imagine the challenges they face every day and when procedure and communication are so lacking at the administrative/management level it makes me worry if standard of care is being met. I am sure they need more staff and I am sensitive to the fact that there is a Covid surge right now and they may be scrambling for workers. Additionally, my child was not allowed to spend quiet time in their room during the day to nap or read or draw, which is pretty harmful and exhausting for an introvert with overwhelming anxiety and depression. I can only assume it's due to a local of staffing that all the patients must be in the common area. Some of the kids (younger ones I believe) were aggressive and loud (physically fighting/slamming doors) which was hard for my kiddo to be around. I don't believe that mental health treatment should be a punitive experience. I do expect better treatment of our most vulnerable. I hope that Cedar Springs gets more staff, better food, and more financial support so they can improve services and continue to serve our community. I did end up withdrawing my child AMA after four days (kiddo was sobbing, begging me to bring them home.). We have a treatment team in place, a safety plan, and I have taken time off work to provide care and supervision as best I can until we can get into a PHP or IOP elsewhere. It was a valuable experience; my child learned that their difficulties may not be as severe as what some kids are dealing with and they are doing a good job utilizing the safety plan created at Cedar springs with the therapist there (Lindsay- thank you). Also shout out to Sheila and Amy for being helpful and kind.

They did not dry my clothes but gave them back wet. It was ridiculously cold there and the showers…read morewere freezing. I went home with athletes foot. I was drugged up excessively. I wanted to see the doctor and kept asking for days to talk to her but could not because she always came in while I was asleep. Despite her never talking to me, she kept upping my dose. When I finally talked to her, I told her about a very painful side effect I was having and she ignored me and upped the dose more. I requested to be moved to a different medication that I had been on before and she did not even consider it or try to work with me. I had no say at all in my treatment. I was assaulted here and I still don't know if it was a staff member or a patient who did it. This experience was exceptionally traumatic even without considering the assault. I was treated like a child. They knew I wasn't vegetarian even though I said I was (I did use to be) I was given chicken nuggets and bacon but when it was time for philly cheese steaks, they gave everyone one except me. I kept asking for pizza while I was there and shortly after the staff had a pizza party. Then they told me it was just for them and not me.

FYI, this business had less than 2 stars before purging their reviews (including my own) by…read morecreating a new page. Several staff members had come forward outing issues with pay and other administrative problems. As for my own experience, first I'd like to say that Donna, my former Occupational Therapist, is a fantastic therapist and a great human being. She is accepting and creative, and will try her best to understand and work through your own or your child's struggles to the best her abilities. Even when she doesn't know what to say/do, she will tell you as much and work with you to solve the problem your way. Donna herself gets 5 stars. As for the rest of this place, it's severely lacking, especially if you yourself are disabled and seeking OT. The spaces for special needs children and adults are not separated; this means children screaming while you wait, staring while you exercise, and distracting you during important and personal discussions. If you're kid isnt good with strangers, dont send them here. This ofc is not the fault of the children, but rather the facility itself for not even attempting to create seperate spaces. I, as a 23-24yo, attended OT for 8 months sitting in a plastic Kindergarten chair in a classroom full of screaming children and random instructors I don't know. No privacy or quiet, and new strangers all the time. I (and most other Autistic people, including these kids) struggle greatly with loud noises and new people, so understandably, these accommodations were completely insufficient, and actively made my therapy much harder for everyone, not just me. Nobody seemed to have this very basic, entry level Autism knowledge. After several complaints I was sometimes given access to the speech therapy room, but only because Donna (shoutout once again) went out of her way to schedule with the speech therapist. It was abundantly clear they had never treated an autistic person who could speak for themselves about the noise and lack of privacy, and didn't ever expect one to show up. Even if you have a verbal child, don't expect them to learn self advocacy here, because the staff hasn't even considered that as a possibility and will be unprepared to help. If it took me, a grown adult with strong, fluent speech, 8 months just to be moved 1 door down, your kid won't receive the help they need. As far as I can tell, PT uses these same facilities too; the gym sits on a balcony in an echo-y room, over a classroom where particularly disruptive kids are taken, plus the door is always open and sits within earshot of the lobby. so even if you just need PT, expect to hear screaming and crying while you exercise and to share the equiptment with kids. This is NOT an inclusive or remotely LGBT+ friendly space. Donna was a sweetheart when I came out as Transgender, but revealed that there Is absolutely zero DEI training for employees at this facility. This would also explain why I was constantly mean-mugged and misgendered by staff, and why there is no "prefered name" or "pronouns" options on any of their paperwork. If your kid is one of many neurodivergent LGBT+ people, this place will steifel them. I had to explain to my therapist what words like "transgender" & "bisexual" meant, because nobody had bothered to teach her (which isn't her fault, its the facility's fault for not training their people). I could only imagine the response I'd have received from another staff member or if I was under 18. Just like the ABA they will teach your kids, they only acknowledge one way of being. Generally, Rehab For All is a facility for conservative parents who don't know anything to about Autism, to dump their Autistic children for a few hours so they can learn harmful and throughly debunked ABA therapy, and cause stress for other disabled people who really need peace and quiet. Having sat in the very same "classroom" as these kids for months, I can confidently say this is just a daycare that will take autistic children, but puts them in timeout for acting autistic. Be prepared for your child to be sharing gym equipment and the classroom with adult strangers who have been given nowhere else to go. If you or your child are averse to loud noises, this facility will become an active detriment, as there is nowhere truly quiet here. Even the aforementioned speech therapy room shares a wall with the large classroom, so even once I was moved there it was a toss up if it was actually quiet. For those who want their disabled child, family members, or oneself to flourish in therapy, this unfortunately isn't the place for a variety of reasons.

I had to get on here and share my experience. I've moved a lot and have had to use a lot of…read moredifferent places over the last couple years across the country. This has been my favorite place so far. My son has been so taken care of. We have not been provided a place with so much stability until now for him. It makes my heart happy to see staff that cares about what they do and who puts their hearts into their patients.

This is an amazing place to work! The benefits are amazing and I love the scholarships to Capella.read more

My two children have been getting therapy here for over 7 years now. I do not know of a more…read morededicated organization than this. The variety of care we receive from their resources is excellent; in home, in center and even community therapy as well as respite services. They are a god send for a lot of families in our community including mine.