[Cont'd from Google Maps review due to length]…read more
ABOVE ALL do not hold anyone there accountable for mistakes they might make, or ask why they did not return your msgs, and do NOT say ANYTHING that "Lily" doesn't like--they've got lots of other customers, and they don't have time. Patients who do what they tell them to do, blow smoke up their butts to stroke their egos, and don't ask questions are SO much easier for them, so THOSE folks are welcome apparently.
If you're stressed, have work to do/NEED your back straightened, or if you're frustrated w/the UNBELIEVABLE CLUSTER-@#$% that is the VA referral process, keep that to yourself at all costs-you would not want to stress any of the staff there w/your problems anyway, right??
I really have to emphasize that (from my conversation w her) Lily impressed me as an insincere, condescending and self-important person who was full of her own power. I gleaned that when she told me she was the one who ran the place, and that others were kind of afraid of her (or something to that effect), which she said "jokingly" but apparently there's truth to it.
My conversation w her (about two msgs I sent them that they never responded to, concerning back X-rays and problems filling out the Patient History etc forms they sent me-which they apparently did not receive, though my phone never told me my msgs were Not Delivered) left a very bad impression of her, but I bit my tongue bc I was trying to remain positive as I had an appt scheduled in a few days (and I'm a pretty nice guy in general, when people are straight with me).
In short (though it's a little late for that, lol) I believe that Lily, who I did not like due to her overbearing, condescending attitude, complained to "Dr Dom" about me (bc I was holding them accountable and have standards), and due to that he "found" a reason to deny my referral and cancel my appointment, when they could have found SOME modality of treatment that would have helped me if they wanted to... inclu the *advertised* Decompression Table.
Actually they found several reasons for denying care. When I took away their first excuse (foraminal stenosis) by agreeing to skip neck adjustments and just get a back adjustment, Dr Dom fell back on "the referral doesn't specify 'back' ". When I took away that excuse by offering to skip the referral and pay cash myself to get my back adjusted, he pivoted to his next excuse... "knowing about the referral, we probably shouldn't"--whatever the hell that means. Clearly he was bailing, I believe based on LILY because I had only positive and respectful interactions with Leah-in fact I thanked her and complemented her on how gentle, caring, and patient she was-bc I know I ask a lot of questions, and I appreciated her.
Leah's friendly and caring demeanor is in STARK contrast to what I experienced from Lily, which I guess is why they don't have Lily answering the phone and talking to customers directly (unless absolutely necessary).
I can't "prove" what was said behind the scenes, and I could be mistaken, but I ain't stupid, and at 64 I have a pretty good grasp on the games people play... and MOST chiropractors actually SEEK customers/income and want to help people... so I think there's more to the story than just 'concerns about my neck X-rays'.
I realize the fact that I "talk too much" bc I'm highly intelligent (just saying), ask "too many questions", and keep people on their toes when they try to BS me and things don't add up is a threat to some people, so some businesses (and "doctors") don't like that.
If you're willing to do what you're told, STFU when something doesn't seem right to you (or you feel blown off bc they're busy w the other 60-80 people that day), and if you do not ask difficult medical/health questions or dare to disagree w/them about anything in any way, they might be "willing" to work with you.
I actually asked "Dr Dom" about whether my talking a lot, being a detail person (w/some anxiety) and asking lots of questions was a factor in his refusal to honor my referral, and he said, "Not at all... we deal with people like that all the time."
Given all the data (incl his not being 'willing' to adjust my BACK even if I paid them CASH--completely unrelated to the referral), my conclusion is Lily's ego was "offended" that I stood up to her, and did not kiss her @ss as she's used to, so she said something that caused my appointment to be cancelled before I ever received a treatment from them.
It actually makes sense if we accept at face value Lily's belief that she runs the place. After all if she's truly the Boss B there as she thinks she is, it's not surprising the "owner" would comply w/her orders. I had no interaction at all with the other chiropractor there, who sounds like a nice guy, so I have nothing bad to say about him... but based on my experience it appears Lily needs to get over herself.
I would have respected 'Dom' more if he was straight w me, not hiding behind excuses.
