RE: Mr. Roberto Degano, Airbnb Venice
UNPROFESSIONAL AND FILTHY APARTMENT
Appartamento Mandola: https://www.airbnb.com/rooms/4326411?checkin=03%2F03%2F2015&checkout=03%2F09%2F2015&s=lD9t
https://www.airbnb.com/users/show/21056474
Candidly our experiences with Mr. Roberto Degano where less than thrilling.
Yes he was timely in getting back to us to confirm our stay and sent us several texts, indicating how excited he was to be welcoming us to the apartment. He meet us the Vaparetto stop, and as soon as we disembarked told us that there was a snow storm resulting in damage to the apartment we booked which was located near Piazza San Marco. He assured us he moved us to a "better" apartment with a "better" location. Neither of these of proved true.
First the major deal breakers: The apartment he took us took was filthy----with used towels hanging in the bathroom from the previous guests, they were still damp! The shower and sinks where filthy,
in fact the entire apartment at this point was dirty upon closer examination.
Additionally Mr. Roberto Degano did not show us around the apartment nor did he explain anything about Venice, which is confusing to a first time vistor.
We found a local hotel which was very accomadating and I called Airbnb to report the situation with Mr. Roberto Degano. They were very appolgetic and issued a full refund immediately. Our hats off the Airbnb for their prompt response, thank you.
We would have acquiesced to the new apartment; all it would have taken was sincerity from Mr. Roberto Degano. Clearly he never inspected the new apartment before dropping us off, rather quickly I might add. read more