The Asian lady is very nice and helpful. She's also very quick when she cashes the checks. You…read morecan't cash it when you don't have valid ids or any proof. The Asian male owner is also very friendly. They do not speak the Perfect English but it is very understanable and easy to listen to. I have been their customer for an yr and half so far. They sometimes get me money order with no fees. They are the best.

It really just depends on who is working that can make or brake your experience here , I mean if…read moreyou need a check cashed it's pretty cheap and usually only takes 10-15 min. UNLESS there are people trying to cash fake checks or fake secret shopper checks or checks made in their basements because those type people are 100% always in line trying their chances that the clerk will not catch on and give them $. So needless to say I've seen a lot of arrest while waiting. I don't like that they buy used or unwanted gift cards . It feeds off one type of person ... drug addicts . It's sad these ppl have a problem and you are helping them . Oh don't get me wrong first you tear that a** apart in the return you give them for the card but you gotta know this is shady af!

Very nice, down to earth folks running this location. Better than Ace and PLS combined!!!read more

Sloppy accounting and servicing practices and borderline scammers…read more Our home loan was originated through Homepoint, after which they resold it to one of their own subsidiaries. Presumably it's to restructure the debt and move it to different balance sheets. During the process they also pressed us to either do escrow or purchase our insurance through them, both of which we declined. Months later, after they resold the loan (internally, I will add) the loan account number changed, which resulted in a comedy of errors by Homepoint. They somehow lost track of our insurance and decided to start charging us escrow at a rate many times higher than our insurance payment. We got our insurance to send them a letter, which Homepoint tell us over the phone last January is received. However, they mysteriously can't provide written proof they have made necessary corrections. 2 months later the escrow hogwash is still posting and not showing a reversal, even though our account shows no escrow balance. They also keep saying they will apply the overcharge (their error) to the principal, which we don't want. We want our money back that was taken from us due to Homepoint's own sloppy errors and stupidity (or fraud? hard to tell at this point). Today I saw an article about their parent company having a class action brought against them for allegedly inflating numbers inappropriately before their IPO. This does not inspire confidence. We may have to involve lawyers if they continue with their sloppy service and shady billing practices.

Homepoint mortgage payment processing has significant internal system problems. It takes them 10…read moredays or more on a regular basis to post a payment to my account. My bank sends checks automatically to arrive on the 3rd of each month. Homepoint does not post the payment until around the 13th or 14th of the month. This month - Nov 2022 - they charged me a late fee even though the check arrived in their lockbox on the 3rd of the month. I'm working with their customer service and will see how well they resolve this issue. Unfortunately, we consumers do not have the option of changing mortgage servicing companies.