This branch has made me switch over from 6 apple devices to Android ...... while waiting, 2 other people making the same noise. When making the appointment I explained to the staff member that I would like the screen replaced on my iPad. He did not tell us, this was not possible. He made an appointment and told us it was in 30 minutes, at 20 minutes I was asked to present myself, went to the shop stood in a queu to be helped, the queue took so long they cancelled my appointment. Once I was at this gentleman again, he said 15 minutes, at 8 minutes a call to appear again, once again a queue.... eventually I was asked to sit at a table, 20 minutes later someone arrived to tell me they can't replace the screen ...... they need to replace the device .... not sure why the person receiving us (multiple times) did not say this from the start. #ByByApple read more

The team in apple are so helpful and supportive. They act like no customer question is too dumb. Who knows? Maybe they roll in the floor laughing when they are out the back! The team has a vast wealth of knowledge & the tutors show great skill in guiding customers to get the most from their apple devices. As a One to One member I can book into sessions for an hour to sort out my questions and learn new ways to use my devices. I often book an 8.00 time slot so I can continue on to work after my session. Before trips overseas the guys there have helped me sort out noise reduction head phones & more recently a juicer that recharges my phone on the go! Was SO good when overseas and using my iPhone to capture moments through the day. Won't tell you how many photos I took!!! I always enjoy the instore experience here. Great work apple!! read more

Apple Castle Towers - Not too busy yet! - Computers Near Me - Castle Hill, NSW

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Totally agree. on all the bad reviews related to their customer service. Apple Castle Towers is a disaster. Customer Service Zero. Manager Timmy has to be replaced or given lessons in talking to customers. We went there with a serious problem in our MacBook and virtually appealing to help save our files...went to deaf ears. The lady at the queue was so rude and said 'we cannot help you today - you come now (time 3:30pm) and expect us to take you in and was trying to give us an appointment for next week. Tried explaining to her that we need to save the important files but I guess she has no knowledge of the product. Timmy the Manager was a worst case. read more

My experience with Apple Penrith was atrocious. I was given the run around by this store and will never go there again. On Sunday 14th my husband and I visited apple store in Penrith as we were in the area, regarding his faulty iPhone 11 Pro. (Constantly the phone locks up, the screen goes dark and he can't hung up, disconnect or shut down the phone). Due to high volume of customers Penrith could not take us in that day, understandably, and we were told to make an appointment for another day. My husband works 6 days and needs his phone for work, and we have a very busy life, hence we could not commit to an appointment. The next day we decided to get his old iPhone 7 working and instead I take the 11 for servicing to Penrith. On Tuesday the 16th. I drove from Fairfield to Penrith arrived there approximately midday. Again I had no appointment and spoke to a staff member outside the store regarding the issue with the phone. He advised that there are no technicians at the store and I need to take the phone to Mac1 service centre at Orange Grove Road Liverpool, closer to home. I then drove all the way from Penrith to Liverpool to try get the phone serviced there and then. The service technician advised that the phone is under warranty and we should be issued a new phone and found it strange that Penrith did not assist us. They informed me that it would be much quicker if I took the phone to the apple store otherwise it would take them five days to repair, as they need to send it to apple. I then made an appointment on the apple app for 2:40pm at castle hill store on the same day. After waiting an hour the phone was supposedly fixed however my husband is still experiencing the same issue as he did before. After driving over 72kms, a day wasted and still have a faulty phone. How do you think I feel? Now I have to re visit Castle Hill to get the phone fixed again or replaced whatever suits Apple!! I would much prefer to upgrade to iPhone 12 as I believe the 11s all have the same issue as per the reviews. I'm prepared to pay the difference in price. We have been a loyal customer to apple and expecting the same loyalty back. read more

Really great experience at Castle Towers Apple Store! A lovely staff member (Karen) noticed my mothers injury and ensured that she had somewhere to sit down. Karen also provided us with really great customer service whilst we waited for my Mac to be fixed. Another staff member (Esmerti) throughout our entire stay at the store was ensuring all tables and chairs were sanitised which gave us great comfort in how they are handling Covid. Akram resolved the issue with my Mac whilst providing us with great customer service. He ensured we understood what the issue was as well as what he was doing at all times whilst the fixed it. He fixed it in 15 minutes and walked us through the next steps (setting it up etc). Really amazed at how wonderful the staff was! Thank you. read more

Ah the Apple Store. Where the WiFi is free, devices unlocked and customer service is everywhere. But at the Castle Towers Apple Store the blue shirted sea of Apple Staff has the look of confusion and bewilderment. We rocked up at our appointment time, told to sit at a table and waited... a few times we asked a random blue shirt what the deal was and we were told that everything was fine. An hour passed and finally the original lady said there was mistake and the technician couldn't find us (we hadn't moved) and asked if we could wait at another table (the table next to us... not sure what each table represents). Eventually we were seen to only be told that the iPhone screen couldn't be repaired (device was slightly bent) and were offered a new phone for ~$430. Oh well, either I will bend the phone to be flat or just go to a 3rd party... While waiting I overheard a bunch of people complain about the wait times, so it was either a super busy Thursday or this is just normal. If you want to get some free internet and play with shiny devices then this is like any other Apple Store. But make sure you make an appointment during non-busy times (not sure when that is). Update: Went to another Apple Store and they fixed the phone with no issues (the phone was in the same condition). Although this Apple Store is on the other side of the Pacific Ocean (San Francisco) so not sure if it is a country thing or if the dude at Castle Hill was being too picky. read more

Came in 45 minutes earlier than my scheduled time and decided to sit at the "bar" area to observe the store and fiddling with my i-phone. Informed the tech team upon arrival. While waiting, I noticed that the tech teams are extremely knowledgable to the products and most of the customers (even those who has language barriers) keep thanking the tech team profusely after they aided them in whatever questions/ supports the customers needed. It was almost my time to be seen. As no one came to approach me as of yet, I decided to approach one of the staffs at the side to let her know I was there. Punching into the tablet that she carried, she told me that someone will be with me shortly. And shortly enough, I was seen by a "genius". Told him about the advertisements which had been popping up quite a bit recently and he went adwaremedic to download the necessary files. Then within a minute, it worked. After that, I told him about my MacBook Air's problem - getting heated up very easily and he told me he will take care of that and brought my laptop to the back room. He also noticed that my laptop had been bent and I told him, yes, I did dropped it quite awhile back. Within 5 minutes, he came out and said that he cleaned the fan and hopefully that problem wouldn't persist. I spent less than 15 minutes to get my problems fixed. The downside about here, you would need to make an appointment before coming in for service and the kids area was not kids friendly as one of the three siblings who visited did not figure out that he need to pull out the beanbag before he could sit on it and made the fuss while he was at the store. I am extremely thankful that it took me less than 15 minutes to fix the laptop as I would not want it to be haywire during the period of my internship. Definitely a good store to pop-by or do Apple-related service. read more

Well that was a waste of time. I asked if they had a USA plug for charging USB stuff and was greeted with a laugh as if I had made a joke. Only Australian plugs and I would have a better chance at the airport Good grief read more

Unbelievable...!!!! Went into store and bought iPhone 12 Pro Max with Apple care, screen guard and case.... Just on $2800..... After payment, staff member left without asking if I wanted anything else. I was thinking about buying one of the new series 6 iWatches. When I enquired with another staff member I was told that I had to make another appointment. I asked the guy in managing the front entrance to the store.. Large bearded guy in a red shirt and was asked point blank... Will I be buying the iWatch series 6 right now... I replied, I am thinking about it, I'd like to have a look. His response was you need to make another appointment as you have used up all your allotted time with previous staff member... Well done Apple... Way to go and suck the wonderful experience of buying a brand new iPhone 12 right out what was once in the past a wonderful purchasing experience to now a bad experience. It used to be one of the main reasons why I bought Apple... The instore top notch customer service. I walked out of the store with a bitter taste in my mouth and with the feeling that I am being given the "Bum's Rush" rather than a smile. Looks like standard operating procedures for Apple Store Castle Hill Towers is.... We got you money... Now get out..!!! Unbelievable...!!!! read more

Apple Castle Towers is a disaster. Customer Service Zero. Manager Timmy has to be replaced or given lessons in talking to customers. We went there with a serious problem in our MacBook and virtually appealing to help save our files...went to deaf ears. The lady at the queue was so rude and said 'we cannot help you today - you come now (time 3:30pm) and expect us to take you in and was trying to give us an appointment for next week. Tried explaining to her that we need to save the important files but I guess she has no knowledge of the product. Timmy the Manager was a worst case. read more

Ahh Apple Store - Castle Tower. I am usually a big fan of Apple product and the customer service at the store. But it was a different story. I walked into the castle tower store ready to buy 2 iPhone 7. But I wanted a few unanswered questions ticked off before I made a purchase. So as I walked in, I requested someone to give me a hand to make final decision. And a young girl showed up not very eager to help. I Have been a good judge of character and she wasn't going to be very good at giving me the service I am after. But I thought I give it a try anyway. She went on and answered some of my questions as if she didn't care and worst of all made a face that I am wasting her time and not ready to buy. I decided I asked one final question. I wanted to go on a lease arrangement and not pay outright as I could put it through my business. And she answered saying "you can but it'll only be 6 month arrangement." And she walked away indicating that didn't want to answer anymore questions. I walked out and went to Optus store to get my 2 brand new phones. Ideally they would have gotten 2 sales, or I should say she would have gotten 2 sales. But I guess she didn't care. read more

Best customer service I've experienced ever and this is not the first time in this store. Today it was Connor who was informative, efficient and friendly, but everytime we come to this store we leave questioning why all shopping experiences can't be like this. Keep up the good work Apple! We're even bigger fans now! read more

The staff at the Apple Store in Castle Towers are very helpful. They know a lot about the products and they have fast service.

Service is so bad at the Apple castle hill store, no wonder Apple sales are going down the tube. The staff seems to pick the customers they want to serve without any order and seem disinterested often just chatting in clusters read more

Extremely disappointed with the customer service provided. I purchased a program to unsw Windows on my MacBook, before purchasing the program I enquired about the functions of the software and if it came with Windows integrated otherwise I would have had to purchased it. The sales woman (blonde, fuller heart shaped figure, in her late 20s or early 30s) assured me that the software had Windows integrated because if it didn't 'it would be very stupid to sale the software without it as you would be paying twice' she also added that it came with Windows 10 and if by any chance it didn't, I had '14 days to return it so (I had) nothing to worry about'. The software didn't come with Windows and when I took the product back they refused to give me a refund because I had installed the program ( of course I did, otherwise I wouldn't have realised that it did t come with Windows, duh!) and was told there was nothing they could do. The manager told me that their sales people knew about the product and that I was completely wrong. He then called over the sales woman who served me and she shamelessly lied to my face saying that she never said it came with Windows and that she never told me that I could return it. I will be taking this case up to Fair Trade and as a piece of advice to anyone reading this: AVOID BUYING FROM THE APPLE STORE AND IF YOU HAVE TO, DONT BELIEVE ANYTHING THEY SAY TO YOU. I'm sure you can find everything you're looking for online or in other stores and you would probably pay less. read more

I bought an iPhone 6s for $939 like a day ago, when i open the box its filled with water and the device won't turn on, so I took it to Apple and they said they can't repair water-damaged phones, then offered me a new iphone for $400 more with applecare+ , then i went to the apple store in broadway and they said "Your device was never used, we'll give you an iPhone 6s for free and a additional iphone 6s silicone case for any problems caused" and i got both for $0. read more

The worst Apple store I ever visited... not helpful at all. They (blue shirt) Apple people ignoring you and not helping you with what you need. I am living in the neighborhood and very disappointing that I need to go other Apple shop like George street to get a better and proper services as customer. read more

Apple service was useless no help went in to fix a phone battery unacceptable service no communication spent over 6 hours best they could give us was buy a new phone crap bs given to make you waste your time have no thoughts on how to fix a battery don't bother going I say if you want to get your apple phone fixed don't leave it and go to android https://www.android.com/phones/ much better I wish I could give a 0 star read more