Apple Robina

(3 reviews)

We purchased two recliners from Harvey Norman Bundall for approximately $4000 after waiting a…read moresignificant amount of time for them to be manufactured and delivered. Unfortunately the experience since then has been extremely disappointing. Due to repairs being carried out in our home following Cyclone Alfred, the lounges remained stored in their original manufacturer boxes while work inside the house was being completed. When we finally unpacked them, both chairs immediately displayed the same faults. From the first use there was a loud mechanical clunking noise and the footrest mechanism intermittently fails to elevate properly during normal use. These issues occur on both recliners. A technician attended and acknowledged that the spring mechanism required adjustment. Despite both chairs showing the same faults, the store has taken the position that this is only a minor issue and that a simple adjustment is the only remedy they are willing to offer. In addition, the recliners are extremely uncomfortable to sit in for any extended period of time. They are honestly the most uncomfortable chairs we have ever sat in and we are in our fifties and have owned many different lounge suites over the years. After approximately thirty minutes of normal sitting the discomfort becomes significant enough that the chairs cannot reasonably be used for extended seating. A recliner that cannot be comfortably used for normal sitting or reclining is not performing its basic function and raises serious concerns about whether the product is fit for its intended purpose, particularly for a purchase of this value. During discussions with the store, the franchise owner stated that the footrest behaviour was common and that in his thirty years of selling lounges it is normal for the footrest not to engage properly without adjusting your weight. We found this surprising as we have owned lounges for decades and have never experienced this issue with any recliner we have previously used. The most disappointing part of this situation has been the way it has been handled by store management. Communication has felt dismissive and inflexible, with little willingness to genuinely engage with the concerns raised or work toward a fair outcome. As customers living with disabilities, functional seating is not simply a comfort It directly affects everyday usability in our home and that context did not appear to be taken seriously or even considered during discussions with the store. After waiting so long for the lounges to be produced and paying around $4000 we expected far better quality and after sales support from a major national retailer. Instead the experience has left us feeling that the faults are being minimised rather than properly addressed. Because the store has refused to resolve the issue fairly or provide a refund we will now be pursuing the matter through the Queensland Civil and Administrative Tribunal. This is not a step we wanted to take but we have been left with no reasonable alternative other than to formally dispute the matter and deal with the time, stress and legal process that comes with that. We hope Harvey Norman head office reviews how this situation has been handled, as the current response from the Bundall franchise has been extremely disappointing for customers who simply expected functional furniture and reasonable after sales support

I recently bought a ACER laptop from the Bundall branch. My purchase was with Jarred and the tech…read moresupport was Henry. Both these guys are amazing... the service was great, they explained everything clearly and made sure I understood (I'm an oldy in my 70's) ten out of ten to both of them, they are a credit to Harvey Norman. Christine Corney Labrador 0405116616

Vodafone Burleigh Town

What a day? Met him Uresh at a Vodafone store @burleigh. Got me a phone and for my brother with an…read moreease. Such a friendly guy and professional at his work. when visit this store plz do look for him :)

Dirkwood's

I urgently needed a monitor for my laptop and was sold a Lenovo monitor by Officeworks that only…read morehad the ability for a VGA cable, I was lucky that a sales assistant at JB HiFi directed me to Dirkwood Computers 1km away and after a frustrating walk I was greeted with a professional computer technician, who not only knew what he was talking about but gave me a great deal on a monitor that had a HDMI point, a real lifesaver and we must remember that service and product knowledge always is better than relying on saving a few bucks. I highly recommend this place for all your computer needs.

Harvey Norman

(3 reviews)

I have spent many thousands of dollars at this store since moving to Tweed 20 years ago…read more I had to return a Samsung Zip 3 mobile phone which needed a repair I waited for half an hour only to be told that I would have to wait for at least another half an hour and I should come back tomorrow.I said that I was not well and would wait. I was finally served by a very friendly and helpful young man who had never dealt with returns before. He managed to arrange for the return of my phone. After waiting so long for service I really appreciate his help. This happened on a Sunday but even so more staff should be available .

sold product that doesn't work as described. wouldn't exchange for a product that's superior. we…read morewould have paid extra. aftercare gets a zero, salesman gets a zero. There are better stores around to compete against and i think they've forgotten this. You've just lost me to your competition. bye bye

Telstra Business Centre Gold Coast

(2 reviews)

The Telstra Centre in BUNDALL has been closed for a couple of years, but because it's website is…read morestill active I drove from Hope Island to Bundall to find it is no longer there. SHUT THE DAMN WEBSITE REFERENCE DOWN.!! Don't leave it active if the office has moved...!!!

A recent misunderstanding between myself and Telstra caused me a great deal of concern. Phone calls…read moreto the Telstra call centre, however well meaning, seemed unable to resolve the issue but a visit to the Telstra Business Centre in Bundall on the Gold Coast was all it took to rectify the problem. My contact at the Business Centre was Mr. Hugh Samu, Business Solution Specialist, and I can't speak highly enough of the courteous and efficient manner that he used in handling my case. What seemed a serious problem to me was solved very quickly in his very capable hands. Thank you Hugh. Michael Plant

Strandbags

I was in need for a suitcase, and Gabi was very helpful and knowledgeable about suitcases, ended up…read morebuying whole set, wuuld highly recommended Surfers store.

Active Online

Dear Steve, I want…read moreto thank you so warmly for your outstanding support and guidance when I purchased our intercom/video system and then throughout the unusually very long process of its installation (all due to my electrician's ineptitude). You, no matter how many times I, or my electrician, my builder or my home grown 17 year old techo called or texted you asking for assistance, you greeted us all with kindness and gentle patience. I am enormously grateful for your help. I truly value buying from people who show genuine interest and care, rather than connecting with someone who just wants to sell (or offload) a product.... I feel I not only received a terrific product but more so an exemplary experience, that has allowed me to feel confident and very satisfied that together with your expert advice, I made the best decision for my needs. This experience I had with you was something I have never had before when buying a product sight unseen online. Thank you! Buying from you has honestly been the most satisfying experience - and now that our system is working, I am beyond happy that I bought from you and invested in your products. I have already spoken to many of my friends, recommending your services and your products. I thank you warmly. I wish you well. With gratitude!!! Eli

Pen and Ink

I recently visited this shop and Mel the owner took care of my needs. I was most impressed with the…read moreservice given and quality of merchandise I purchased. Have no hesitation in recommending their services to anyone who requires quality shopping Tom - Bundaberg

The Freedom State

(4 reviews)

*BEWARE* I ordered a sale item dress that took a long time…read moreto arrive in the mail (postage at my expense). The quality of the garment and fabric was inconsistent with my experience of the label purchased (I own a few from the brand from recent years) and I was unhappy with the dress. There was insufficient information on the listing for me to know that the fabric being used was very different from their usual standard of rayon, the pictures provided gave no indication of the fabric either. For me, the item did not meet description. I wrote to The Freedom State requesting the ability to return the item, as they do not usually accept returns on sale items as per policy. They wrote back with a stock standard response, refused to take back the item. Offered 10% discount on my next purchase, which is useless because I won't ever purchase from them again when there are so so many other online retailers that care about customer satisfaction. The Freedom State = online order fail. I'll be shopping elsewhere in the future.

BE WARNED, boho ladies, and STAY AWAY. Especially with shoes!!!…read morePossibly, when everything is fine with your order, you're sweet and happy. But this is not your regular, perfect customer service place. Oh no. Despite the expensive brands and lovely website pictures. Shame I cannot add pictures of the expensive ($169), popular Chicko boots, which I bought late Sep 2018. After just 5 months, the heel completely opened up, showing some weird paper material inside. This happened after just 5 months of occasional wear (as over the summer in Sydney, so I wore them REALLY sporadically!). End of story: The customer service at the Freedom State is terrible - they emailed back saying that they won't refund/replace, neither did they offer to repair the faulty boots, just suggested lightly that they'd pay 15$ towards the PARTIAL cost of the cobbler's services!!! Part of me was amazed at this brazen unprofessionalism. The shoes that won't even last a whole season with very light wear? Judge for yourself!

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