I highly recommend vance and his team they truly are amazing and get the job done in a timely manner with the upmost respect and makes buying a house as painless as possible. But not only that they just are amazing people and caring they treat you well and dont give you any gimmicks or hidden agendas or fees. I would say 5 star amazing service, people. Much love to them all. read more

Improve the non-existing customer service they claim to have by calling the customers back and following through. We started this house buying nightmare in the beginning of March with Anthony. We had been told to download the app and "your info will be updated in that", well here it is two months later, loan is in underwriting and that app is still not updated. We've had to make ALL the phone calls to find out any information regarding all aspects of our loan. Our closing, which has been now pushed back three times, is STILL NO CLOSER to an end. We have paid for services that NEVER transpired. They have tried to push us into a higher cost loan type, I'm not talking about interest rates either, BUT the loan it's self and then when we refused it's been quite apparent that the only people they have put on our contract are incompetent, pocket lining, non-personable "experts" that could care less about their customer's needs. We have waited for days now to hear back from someone in a "higher-up management position, I heard his name was Robert and Vance" to file a complaint. Many of the people that WE were supposed to contact to get things accomplished like the survey. Again we had to call never once an answer or would they pick up the phone plus we had to pay for out of pocket which we had an initial quote in our contract and then the price jumped to double the quoted price. Here it is now second week in May, now after Approved has had the appraisal for a month we are now being told the house is not financeable. So unless we go with a rehab loan which means that we would have to finance more money they will not help us. Not sure what they have done for us but have us spend money to do this and to do that. So we are probably not going to get this house and also we are out a heap of money jumping through hoops. We have asked on many occasions how much we were approved for and the answer has been "don't worry about it, we will figure this out when we figure out what loan product to put you in". Avoid using this company at all costs they if they actually get you financed they will have you do all the work and reap the rewards......Just think, all of this could of been avoided, but we were talked out of paying cash for the home of our dreams because Anthony wanted to "save us time from working on it" and now due to the current state of the world (Covid-19) that option is not available. read more