Awful awful experiences with this provider. They billed me incorrectly for almost $600, and it took months and dozens of calls to get it refunded. Thank goodness my insurance provider got involved and kept calling them (with me on the line too). Their customer service is terrible. Never again. read more

Approximately 1 month ago I was called by someone calling from Apria concerning hoses & what-not for my ventilator. Like I said about a month ago. Was told they would be mailed to my home. Never received anything. I know Apria is a very shitty company. I just need my hoses. read more

I signed up here to get my C-pap supplies. I was sent a new machine and the supplies were different than the older machine I had. I got a call from them on ordering supplies. I did, and made sure they were sending me the right items. Looked good. Later in the evening I got a call asking me to confirm my address before they shipped the order. Did that. About 15 minutes later my phone rang and I couldn't answer it. Message was left for me to call Apria back at the number they left me about my order. Well, what's up? I just had 2 calls from them. So, I called back and didn't get the woman that left the message, but a guy was on the phone and preceded to tell me that my insurance wouldn't pay for the supplies, that I would have to pay for them. My insurance always paid for a portion of my supplies before, but I really wasn't sure because I had the same plan but knew some of the things in the plans have changed and maybe it effected my medical supplies? So I had paid for the order with my credit card. 1 Week later I get a bill from Apria for me to pay for my medical supplies. So, I called them to ask why they sent me the bill, and do they have record of me paying for the supplies? They did have record of me paying the order and told me to ignore the bill. I tossed the bill out. 1 week later I get a paper from my insurance company showing that Apria billed my insurance and my insurance paid for their portion of my supplies!! So now they are getting paid twice. I called them and spoke to a woman and she said I would get a refund and quoted me an amount. I told her that amount doesn't add up, I should be getting more than that. I asked her to explain to me why they said my insurance wouldn't cover this? She told me 2 different stories that didn't make sense. I told her what her company has done is fraud and I am going to file a complaint against them. You can't collect money twice! And if they would have sent me a bill with the order, I would have paid this out of my bank instead of my credit card that is charging me interest. I'm going to get my interest back from them when I file my complaint. This woman began explaining a question I had for her and when she mentioned the amount and ended her sentence, I cut in and asked is that amount the full amount for the order or a partial amount for the order? I wanted to understand what the information related to. Then she began pitching a fit! Asking me if I am going to listen to her explanation, do I want to hear her explanation, am I ready to hear her explanation? I told her yes, I'm waiting; I just wanted to know what the amount was exactly so I could follow. She didn't stop. She gave me a silent treatment for about 1 minute. I suspect she wanted me to think she hung up on me but there was background noise, and she was just acting out. Then she said, "Do you want to hear my explanation or do you want to keep cutting me off? She continued this mess, and I'm saying, go on, you can explain, I'm waiting but you want to pitch a fit and act like a child going silent and pouting on the other end of the phone. I have been waiting and you won't continue your explanation. She said maybe you should call your insurance company. I told her I planned to, but I expected you could have corrected the situation and send me my money back. She said she can't send me my money back until they actually get the money from the insurance company. So I have to wait. Well, I made it clear to her she is getting reported. This company needs to stand up for its customers. But they are just a little office that has phone connections to cheating suppliers that are located overseas. I'm leaving this company and will find another one. Don't go here for your supplies. Yesterday I called my insurance company and told them what when on. She said what they did was improper. And they send them an invoice on the money they will be paid for the supplies, but the payment to them has not gone out yet. My insurance talked to them and Apria told them that they will escalate the case and it will take 2-3 weeks for me to hear back from them. If you ask me that isn't escalating anything! What this cheating company wants is fast money, money up front. They don't care about playing by the rules of the insurance contract that they agreed to. This isn't over. read more

Apria is horrible! They are supposed to permit the insurance company 30 days to render payment for submitted claims...but then immediately after they bill my insurance they charge my credit card. They continued to do this for several months until I called my insurance provider and they called Apria to tell them to STOP BILLING ME. of course they said it was a "mistake"...which is OBVIOUSLY not the case. They also keep sending me things I don't use and then bill my insurance. I have considered going to another DME provider but I just don't want to have to start all over again. If you haven't already signed up...DONT!!! Don't waste your time... read more

The only reason I give Apria and "F" is because I can not give them a "G". Apria has taken incompetence and apathy to an art form. avoid them at all cost. The call center workers recite from script and do not deviate. It is like talking to a cat. read more

Apria is terrible. NO accountability for items that are billed for but never show up. Avoid this company. You will have better breathing experience with a plastic bag placed over your head. read more

Apria is the ABSOLUTE WORST. There is no customer service what so ever. They billed me twice for something last year and again this year. I should have learned my lesson. I had to have Consumer Protection involved to get my money back and I am going that route again. I cannot stress how bad they are. Anyone considering to use them, RUN. They billed me in December 2017 and billed me again in January 2018 so the total amount went towards my deductible. THEY ARE HORRIBLE. read more

I am certain that not unlike me, most are not looking forward to using medicine or medical equipment. There is a lot of apprehension about all of it. So, when my experience went so badly with Apria in reference to medical equipment/supplies I thought about just letting my condition go untreated. I have since requested a new medical supply company as per recommendations from my physician which has been a much different and beneficial experience. So, if you have used Apria for your medical supply and aren't happy/satisfied or are trying to decide on a company DO NOT CHOOSE APRIA OR PLEASE CHANGE TO ANOTHER COMPANY. This company is a poor excuse for a medical supply company and not the way it should ever work. There are much better companies out there. As many have already commented, my first experience with the company was over the phone with a female who's first language was not English. It was a Saturday and I was busy prepping my home for a party but she insisted we needed to proceed with the interview. I answered her questions to the best of my ability, I think since it was hard to understand her. The following Friday a box arrived at my home and was left on the front porch. The box was partially open, the piece of tape across the opening of the top of the box was partially open (enough that you could reach in and remove/tamper with items in the box) and there were 2 pieces of tape running perpendicular to the box opening that were not tight and just kind of hung there serving no purpose. At this point, I looked up these reviews and decided to not even open the box based on these poor company reviews and the condition of the box full of my medical supplies. I returned the box on Monday just as I received it when I found it on my front porch. I arrived at the office in Camp Hill and placed the box on the reception's desk and said I wanted to return this and that I had not opened it and that is how it arrived at my address. She asked if I wanted a replacement and I said politely, no thanks, I have read the reviews. This did not appear to be shocking to her and she began the paperwork. She reported that she wouldn't be able to return certain items and I stated that is fine, I will dispute the charge on my credit card which then prompted her to say that she would return it all. After several miles of printer paper from 1984 was printed and I was given a copy that printed in triplicate, she reported that her boss was on vacation and that the refund couldn't be processed until the next week. I replied that is fine, although it would have been nice to know that before she started this process. It has now been 3 weeks since the return date and I got my credit card statement which did not show the refund. So, I have disputed the charge since I have absolutely no desire to deal with this company any further for any reason. CHOOSE A DIFFERENT COMPANY!!! read more

There should be a negative rating as far as I'm concerned. Since there isn't, I can only give 1 star. Apria has the worst billing department in the world. When I originally enrolled I was told by customer service rep that I could not get my supplies until I gave the a credit card info in order to bill my insurance copayment. I gave them this info, and the immediately billed my card $36.62. They sent my supplies and sent a claim to my insurance. They submitted the claim with incorrect info 6 times before the claim was actually paid. In the meantime, the charged my credit are 2 more charges of $24.59 and another charge of $295.37 which I DID NOT approve. I have talked to my insurer several times and they have tried to intervene on my part. My actual copay that was due is only $23.42. They have charged my credit card $357.75 more than they are due (and without my permission) and I am having a very very difficult time getting Apria to correct their mistakes and give my back my money. And I won't mention that I should get interest charged to my credit card back too. But since I fighting so hard just to get my fraudulent overcharges back, I know that's totally out of the question! Please be very careful if you have to do business with Apria! This is not the first time I have had problems with them. This is just the biggest. read more