I want to send out a GREAT JOB to WENDY from Apria she is a true customer service professional!!! Wendy took the time to listen to my issue without getting nasty she listened & resolved my issue. WENDY YOU ARE THE BOMB GREAT JOB!!!!! THANK YOU!!!!! read more

Customer care is the worst I have ever dealt with. I was an auto ship customer for years. I move and have a new insurance that they accept and could not continue my service. read more

I'm not a fan of posting negative business reviews, but this organization is horrible. Have called multiple days multiple times. Left messages: When on the rare occasion you get a real person on the phone, and they lie to you, make promises and statements that just are false hope. Something as simple as come pick up equipment and being told they will be there today or someone will call you back. So, quess what Apria Healthcare, you messed with the wrong family. I only wish we had read all the horrible reviews on Facebook before we used your service. Next stop, BBB, TV stations, the physical therapy companies that work in the senior living community, the management at the senior living company, and as many people as I can tell. Business is built on word of mouth and destroyed the same way. How difficult is it to pick up 8 pieces of equipment and stop billing? read more

This is one of the worst companies I've ever had to deal with. Their customer service is less than nothing and they keep submitting charges to my insurance company incorrectly and now they throw me into a collections situation because of their own neglect. Apria healthcare you are what's wrong with everything in this industry right now. read more

I have been very frustrated with the service I've received from Apria Healthcare. I have been trying for weeks to get supplies for my CPAP machine. I have made several calls to their customer service to see why I am not receiving the supplies. Every time I call I am told something different is wrong with my order. I feel if my order has been placed and there is something preventing it from being filled, Apria should contact me. Instead I end up calling to see why I have not received my supplies only to be told another reason by a different rep. I have decided to change supply companies. It is not worth the frustration of dealing with Apria. read more

I called Apria back. They dont want to return the package, too expensive, and they are going to refund the insurance company. They told me I can dispose of the box and its contents however I wish!!!! I am going to take it to a shelter. read more

I can't believe I even have to give Apria even 1 star to move forward. Let's try -1,000,000 DO NOT GO WITH THIS COMPANY!!!!! My husband is paralyzed on one side of his body. He uses a wheelchair. It needed repairs, it was still under the rental "warranty" status. They replaced it with the wrong chair. They said they would be bringing out the correct one out when it comes in. Wait....wait....wait.... The wrong chair delivered is popping and shooting pieces across the room. I call to mention this to them. Oh, we now OWN the WRONG chair now. They refuse to own up to the fact we were under rental, so there for the right one should still be delivered. But they don't care. For the 4 years I have been dealing with them is has been nothing but screw ups. This is the LAST screw up before he severely injures himself. Done with them read more

Apria Healthcare is a terrible company!! Their oxygen service is terrible. Their billing system is terrible. Do not choose them for any service. They are still billing my mom and she cancelled her service two years ago. I am filing a complaint with the BBB. read more

Their policy is, they will not ship any orders unless is paid in full. They're charging me for supplies that should had been automatically canceled. They alleged they were delivered but they don't wanna furnish me with copies of shush deliveries. Now they're sending me to a collection agency and ruining my credit read more

Apria's sleep management robocalls 3 times a day. I called to be removed but it has not stopped.

I concur with another reviewer that Apria is one of the worst companies to deal with! YELP needs to demand that APRIA Healthcare maintain and provide verifiable location information and contact phone numbers! If that is even possible for them - which apparently isn't possible! THIS LOCATION LISTING FOR APRIA HEALTHCARE IS INCORRECT! Drove an hour today to this location to obtain Apria's assistance with equipment leased from them only to find out that they moved to the other side of Columbus last June. Even Apria Healthcare's Customer Service Rep. I talked to on 12/01 provided me with this Yelp listing address as their Columbus business location, so even Apria's own company facility location listings given to their Customer Service Rep's to provide customers requiring assistance is out of date by almost a year and a half as of last month. If you do a search for Apria Healthcare at Zanesville, Ohio you'll find a Zanesville phone exchange number with a business address in the Sunrise Center - lo and behold it should come as no surprise but Apria closed that service location at some point in the past four years, so I made a 45 minute trip there to no avail on 11/24 after being told by my doctors office that they had a facility listing from Apria showing that that location was still an existing business location. I ADVISE, IF YOU CAN FIND ANOTHER MEDICAL DEVICE PROVIDER THAT YOUR HEALTH INSURANCE WILL WORK WITH, THEN GO WITH THE OTHER PROVIDER INSTEAD OF APRIA HEALTHCARE! read more

I hate calling them. Their "customer support" is in Pakistan and you talk to a guy named Frank who barely speaks English. So I went to the actual physical location here in Columbus after I had to make an appointment with Frank. I talk to a nice guy named Tom. He told me not to open the package that I received from Apria because it contained nothing that I use. I use a pillow mask, the box contained a full face mask which I have never used. Plus it contained all the products used to support a full face mask and supplies for the actual machine. For the past year I have been dealing with wrong shipments and have to get things exchanged. Tom said he would schedule a time for Fedex to come and pick it up at my house. I had the package with me, why cant I leave it here? "Can't do that", said Tom. For several weeks I have been trying to get "nice guy Tom" to return my 12 messages asking when Fedex is going to pick up this package. I have since seen that Apria has charged my insurance company and gotten paid for the shipment that is still in the box. I am requesting a review of the claim through my insurance company and am going to do all I can to have them dropped completely from my insurance company so no one will want to do business with Apria ever again. My goal is to make Apria former company. I am not threatening them personally. The company is lousy and a horrible customer service example and working in a totally customer service oriented environment. read more

This is the most disorganized company I have ever dealt with! The only contact I can manage with this company is when the robo-call me wanting to sell me more supplies. The real kicker came today when I got a robo-call telling me someone would be at my house today to replace my oxygen concentrator! I was NEVER notified that this was going to happen and, also, I don't need a new one! My current one was replaced about 18 months ago.....It is my impression is that this company is more concerned with charging my insurance company for equipment whenever they can, even if I didn't order it and don't need it. read more