I want to send out a GREAT JOB to WENDY from Apria she is a true customer service professional!!!…read moreWendy took the time to listen to my issue without getting nasty she listened & resolved my issue. WENDY YOU ARE THE BOMB GREAT JOB!!!!! THANK YOU!!!!!

Customer care is the worst I have ever dealt with. I was an auto ship customer for years. I…read moremove and have a new insurance that they accept and could not continue my service.

My husband and I enlisted the services of Assisting Hands nearly two years ago when we were in town…read morevisiting my mother and father for a party. Although we are only 3 hours away, we realized during that visit, three hours was way too far to effectively take care of Mom and Dad. Mom has always taken care of everything for Dad. My father has Parkinson's disease. It wasn't until this last visit that my husband and I could clearly see just how badly an extra set of hands was needed for my father's care. We interviewed three Home Health Agencies and without a shadow of a doubt, the entire family chose Assisting Hands. Not only were they competitive from a price standpoint, they were one of the few companies with the credentials we were looking for. We even met the caregivers who would be working with mom and dad before we had to leave to head home! I talk to Linda (Mom and Dad's Caregiver) nearly every night and she feels like a member of our family. I haven't seen Mom and Dad this happy in a very long time. Linda, Mom and Dad, go on outings, the house looks great, mom and dad are well taken care of and my husband and I are actually sleeping at night without worry! I love Assisting Hands and we have sent everyone we know struggling with similar situations to Assisting Hands!

I can't thank Assisting Hands and their staff enough for stepping in to care for my parents when my…read morewife and I relocated out of state. We had the biggest decision of our lives, accept a job that would be an unbelievable opportunity for my wife, the kids and I, or turn down the opportunity to stay in Ohio with Mom and Dad. My parents were excited for us and the new possibilities our my career decision could give my family, but they were in denial about how much care my wife and I were providing by living a block away. Dad suffered a stroke in 2010 and his physical condition had really limited the things he could do. Mom never had a driver's license so my wife took them everywhere during the day and in the evenings, I was responsible for transportation. We never minded caring for them; it became second nature for all of us. I saw a commercial for Assisting Hands Home Care and it felt like the commercial and their services were reaching straight out to us! It was as through the stars were aligned and I was meant to see that on TV. It was on a Saturday but I called the number. I couldn't believe, I actually got a live person who had the ability to come out within a few hours of the call and coordinate a complete plan with all of us. The owner even called me herself later that evening and we talked for almost an hour. We had two weeks to get into temporary housing for my new job yet we had everything figured out within 24 hours. Mom and dad were somewhat resistant but after meeting their caregiver, it was like this was just the way things were meant to be. Although we are further away, wither my wife or myself manages to come up one weekend a month to stay with my parents. They look better than when we were taking care of most of their needs. Although we didn't know it at the time, I think the stress and large responsibility weighed on all of us when it was my wife and I as the sole care takers and in turn, my parents had so much guilt but knew deep down then needed us. Assisting Hands has given us all peace of mind and comfort in their services! I love the company, love what they do and would recommend their services to anyone who needs the help!

The type of care that my 79 year old Mother receives from this agency is not the level of care one…read morewould expect to receive from a wound care nurse. The first nurse decided to discharge yourself. We were told no orders were putting in by the ordering physician which later found out that wasn't true. Wound care nurse shows up and has no supplies and was unable to care My mother's wounds properly. Then was told that the wound care supplies were ordered and then they were never ordered Via her insurance. Why is a nurse coming out and they have no supplies to change bandages?? It's been 3 weeks order was putting in for this particular agency to order supplies and guess what No supplies had been ordered. Mom goes to a different hospital another order was put in via this different hospital but the referring hospital who put in the initial orders for supplies their ledge was canceled. After having one of their wound care nurses go out to my mother's home. My mother still had to go to emergency. Emergency said the wound care nurses should come out with supplies. It's very frustrating!

My mom was with ohio living hime health for a year. Everyone with this company were professional…read moreand caring. Dianne was my moms nurse she was exceptional.definatly recommend ohio living hime care.

WoW...what can I honestly say about our six month stint with this agency. Bringing us on board…read morewith Melissa was Very Cheery and welcoming. My household is not a place where we called any agency for incremental things, but when an agency starts to make plans/arguments with the aide and not the family is a problem. Trying to get ahold of Melissa was an awful and nonresponsive task via phone & text. She gives out her contact info., but responding was not her thing. Then Mr. Regmi Suraj definitely gives off the vibe that the customer is unimportant the way he addresses you and always saying they've been calling and left messages...now that was amazing for a grown person to say knowing that it was false. So finely this company found their out, for us only being associated with them for around six months. Mr. Suraj informed me that they were relieving their services from our need....with a lame excuse. So those looking to do business with this company and you are educated you are in for a rude awakening.

Our family has had a wealth of experience with senior home care companies over the years. We've…read morecome to expect "adequate" as the best we could hope for. The majority of care was done by family with the caregivers providing little more than babysitting services. Our mother experienced a debilitating fall and later a stroke. It was clear that she needed 7x24 professional care but we wanted to keep her safe in her home. We called TheKey and they showed up in force. Within hours, a representative came to assess our needs. An experienced and absolutely wonderful caregiver arrived only a couple hours later. The office staff is available 24hrs/day. Every staffing or care request we've made has been immediately and professionally fulfilled. The caregivers arrive ON TIME, EVERY TIME. No call-offs, no excuses, no drama. They treat our mom and her home with respect. I can't say enough good about the caregivers that we've had. They are professional, caring, patient and extremely well trained.

Absolutely Inspired by the staff of HCA..truly compassionate company & I'm very blessed at this…read moretime in my life.