Nurses and front desk staff are very lovely people. However physician Shabnam made me feel…read moreincompetent after forgetting instructions she swore she had told me a week before. I do take responsibility for that, but the way I was spoken to was incredibly rude. She also wanted to send a culture out that she was "pretty sure" my insurance will cover because it usually does. I now have to pay $300 out of pocket for that test. I have had good experiences with different doctors here before but I will not be returning after this experience.

The lady at the front desk was extremely rude. Every sentence she uttered was with a tone that…read moreconveyed her annoyance and was very condescending. I had a good mind to walk away but I figured their clinic was empty and I would get my turn soon, whereas I might need to wait longer at a better place. Since this was my first visit there, I wanted to see how the doctors were. The PA who I met was polite and competent. But I am not sure I will go back again to this place.

This is the list disgusting "medical" facility I have ever seen…read more There's blood on the floor in this room. The footstool here has never been cleaned, not even in a cursory way. The nurse who did intake had zero bedside manner. Do sick people deserve filth encrusted waiting rooms? Do not go here unless you want to risk getting even more sick.

I *like* this place. Long story short: came here a while back to get a possible broken rib…read morediagnosed, from playing hockey. They ordered x-rays, couldn't see anything major, although it might have been a hairline break. All good. They had a sign out front, that they could do std/typical personal care physician stuff. I like my doctor at Sutter, but it takes months to see her. Here, I got an appt within 2 weeks. They ordered the expected labs, and I really liked the whole experience. I knew I was pre type 2 diabetic, but my a1c number was fine, which previous to Sutter, Kaiser never looked at. They only ever looked at that day's mg/L or whatever the units are, the one that's supposed to be less than 100. I also have borderline high blood pressure, but they had measured it a few times here, and I had some previous numbers I showed him too. All good, don't need to be on medication. I had Mathew Felix. Not on purpose, but I asked him about a whole bunch of stuff, and from his answers, he was not only quite knowledgeable, but I could tell he still reads about all this to stay up to date. That is AWESOME! So this Urgent Care and Matthew is my new personal care physician.

Just came in to hope to be seen. Front desk person was extremely rude and unprofessional. She was…read moreshouting across the room instead of letting me walk up to the counter. Across the rooms she shouts "what are you hoping to be seen for?" As if I'm comfortable shouting across the room and disclosing my personal matters with another patient sitting there. I told her I was uncomfortable with the way she greeted me and told her I didn't feel comfortable discussing my personal matters out loud like that. She then proceeded to tell me she thinks I should go somewhere else if I'm uncomfortable. I asked for her name and she refused to give it to me. Extremely unprofessional for customer service in a health care facility.

I'm really surprised by the poor reviews as my experience with them this past Friday, the 13th was…read moreexcellent. I had slipped and fallen on my knee hard that it split opened requiring stitches. The PA even said she could see the tendon. Making the appt was very easy that I was able to schedule an appt within an hour of my accident. When I arrived, I was greeted by the receptionist. She was very professional, no complaints at all. The nurse assistant was very pleasant as well. Took my vitals and gingerly cleaned my opened wound and said I was overdue for a tetenus. Nurse practitioner came in and she was very pleasant from the get-go. As she was stitching me up, we had similar funny stories to share that we both laughed and it really made time go fast and she did a really nice job. Another nurse assistant came in and gave me my tetanus shot and he, too, was pleasant and professional. I didn't really have to wait long to see the nurse assistant and then the nurse practitioner. I was probably there about 45-60 min in total, pretty fast considering they had to take my vitals, stitch me up and then give me the tetanus shot. I had a very pleasant experience. Everyone I met was very professional, kind, caring and most of all, my wait time was very minimal. Everything went smoothly which you would think would be the opposite on Friday the 13th (superstitious day). I *highly* recommend this facility. Environment was clean and tidy, and everyone was pleasant and extremely professional and caring.

I'm here today for my allergy shots. I've been coming here for 10 years and I'm finally writing a…read morereview. The allergy department here is on top of it. All the nurses, who give the shots, are wonderful. I've gotten to know several of them over the years. The front desk is very kind and professional. They always help me out with my appointments. This location is nice because I have other medical Dr.'s in the same location. Makes it convenient for me.

I scheduled a hearing aid consultation at Sutter Audiology. I was informed about a $200…read moreconsultation fee only after checking in and just before the appointment started. I wish this had been disclosed when I scheduled the visit so I could have made an informed decision. I also received a hearing aid quote that was substantially higher than quotes I later obtained through other providers. I recommend asking about all consultation fees and obtaining multiple hearing aid quotes before committing. My opinion avoid super audiology for their pricing.

You might be able to get a Covid test faster here than you could at say Walgreens, CVS or Rite Aid,…read morebut what's the point? Once you book online, it goes downhill and test results take twice as long. - Their website, emails, and text messages are super buggy. Only half the links work and they give contradicting info. Also no one ever picks up. Ever. - They have a "mandatory" virtual visit that asks the exact same questions you've already answered when booking your appointment. - Theyre super inefficient. They will ask you for your insurance 5 times. At the time of booking, 2-3 times via text, then again in person and they're not very organized. But prepare to get a ton of texts and emails... Prob never getting a covid test here ever again.

This clinic and the staff were phenomenal. Darlene met me at the desk, and made sure I was provided…read morewith the most reasonable payment option since I paid out of pocket. I was screened and she maintained all proper precautions which was very nice to see. Then provider PA-C McClintick thoroughly assessed me and provided me with a treatment plan right then and there. He even too extra time to sit and explain to me the pharmacological process and provide excellent patient education and discharge instructions. I am very pleased with the clinic, the level of courtesy and respect and professionalism. 10/10 recommend. Oh and the wait time was very short!

was never a fan of pamf going back to my medical assistant days. redwood clinic was much better. 40…read moreyears later i found myself with a choice between sutter and kaiser...no way was i going with kaiser. i find pamf to be hit or miss. my pcp seems pretty good (dr stephanie wong, the family doc)...and i like the full service old fashioned "clinic" services (lab and xray on site with walk in available, better than lapcorps or quest). the two cardiologists are see (dr bhambani and dr brondt) are absolute gold - highly recommend them. the docs i've seen at urgent care also very good... then there's the not so good. pt was atrocious - sees you in an open gym-like space, appointments not available for weeks on end (my knee got better before i could see them) and very bad communication (i was supposed to come in shorts, but no one told me that). the sleep "doctor" (an osteopath not an md) fan mo was horrible. didn't listen. ultimately her position was 'you're fat and old' and had nothing to offer me except YOUTUBE videos for cognitive behavioral therapy for insomnia. (can you imagine what she'd have said if i told her i got my medical advice from a youtube video!! *sigh*) unfortunately the state of healthcare in the u.s. is absolutely atrocious and i'm stuck with pamf for the foreseeable future.

I had an appointment here this morning at the oncology infusion department. I have to come every…read moreyear to have them put in my IV for my breast MRI. Since it's so hard to find my veins, I have to depend on the infusion clinic to help me out. The nurses here are so nice. They take really good care of you. It took four attempts this time. I was happy they were able to get the IV in so that my husband could drive over to the MRI imaging building next door.

Was referred by a doctor at San Mateo Urgent Care to come here for my further medical needs…read more Got here to see a PA regarding a pinched nerve in my neck that affected excruciating pain from back of my shoulder blade and down my whole left arm down to the top of my thumb. Prescribed 2 medications . The meds were amazing and eliminated 75% of the throbbing pain. What i noticed, was everyone is so friendly and pleasant to talk to. They speak slow and clear and very patient and polite. There is a nice garden on the first level. I think i have to visit all the departments. Since i haven't seen a doctor after my PCP retired last year. So hard to find a doctor who will accept new patients. I definitely recommend Sutter Health in Mountain View. I was assigned to Sunnyvale for my new PCP. Was told it is just as nice there, just smaller. So if you need urgent care, check out this location

Swung by after work (about 7pm) because I was feeling asthmatic for a few weeks with no changes…read moreafter using a couple of inhalers and I was worried I was getting another lung infection. They offered to have a nurse run some tests, which was a bit concerning enough for them to have a provider see me. When I saw them, the doctor was very concerned with my symptoms especially after they learned that I had a bad lung infection last year that sent me to the hospital. They ended up checking vitals and breathing patterns and later recommended a few antibiotics and a couple of new inhalers to help and told me that if things don't get better, to make sure to come back. The whole process from start to finish wasn't too long, but I was told the place was closed because of some weird scheduling thing? Overall, I'm happy with my visit tonight. I'm also glad my insurance was able to cover my visit as well. All the staff here were very helpful and kind and got me out the door in a small amount of time. I know everyone's experience will be different but mine was great. Thank you so much for the amazing service and thank you for helping me!

I had an ear ache and was able to get a same day appointment and get the care I needed. I can't…read moretell you how amazing it feels to be able to get the care I need without the hassle of going to urgent care of the hospital or needing to wait days or even weeks to get seen. I love one medical and would recommend them to everybody!! It's a one stop shop with a lab to get your blood works done as well. I also like that you can book an appointment with someone virtually or in person or at another location if your primary doctor does not have available time slots. Plus, walking through the doors at the Sunnyvale location is like walking into a spa. Thank you folks at one medical for all your attention to detail and the care you provide to your patients!

Parking is shared parking in a plaza. I've never had issues finding parking even during peak hours…read more The office is clean, they provide masks, water, and have a huge lobby. I generally pay just a $10 copay for each visit which is great because I can usually find a same day appointment for my needs.

Courteous, so professional y so caring. Instant trust and emotional comfort knowing I was safe for…read moremy colonoscopy. 5/5 stars

Dr Katerina is an awesome doctor . I wish I had someone like her during my pregnancy , 14 years ago…read moremy obgyn was always mean to me said things without any factual reasoning ,I was so afraid to have another child , my biggest regret in my life not changing my obgyn. But back to Dr Katerina , she is a great doctor , i am so happy i got her assigned to my case .She was very kind , explained everything and her team was good too .

I would not recommend going to Carbon Health. Some of the front staff are rude when you call…read morein--keep in mind it is only some, not all. They have even hung up on me when I was trying to resolve an issue. I would also not recommend putting any cards on file. I have not been to them for about a year, and somehow they scheduled a random appointment for me and charged me a no-show fee, even though I was never aware of the appointment. When I asked for a refund, they refused to help me. Trying to get a hold of the manager is impossible. I keep getting told I will receive a call back, but I never do. I don't understand why they won't issue a refund for a mistake they made. They have been giving me the runaround for a whole month, and the issue is still not resolved.

Who gave this clinic two stars???…read more My family and I came here during COVID and we were all treated with respect and received the care we needed. Just about a week ago I was feeling miserable at work. Knew I was coming down with a respiratory virus again. No other symptoms. I work in the a pediatrics department and already knew the kiddos walking in with pneumonia, Nora virus, flu A and B, strep and many others. Just another bug. Made an urgent care appointment and NP, Nathan Randall was the sweetest. I told him during Christmas I got hit with another viral infection and went to another Carbon location which was not friendly to me. Didn't swab me or look in my mouth or nose and just prescribed me meds. Mr. Nathan did all the right things to figure out what's causing me all this discomfort. Said my throat was filled with cobblestones. Nasal drip got my throat inflamed and recommended me to take a cough suppressant, nasal spray and lozenges plus antihistamine. He listened to me and gave me relief. In 7 days was a very important event my daughter has so it was crucial I get better. I thank him so much.