Was referred by a doctor at San Mateo Urgent Care to come here for my further medical needs…read more Got here to see a PA regarding a pinched nerve in my neck that affected excruciating pain from back of my shoulder blade and down my whole left arm down to the top of my thumb. Prescribed 2 medications . The meds were amazing and eliminated 75% of the throbbing pain. What i noticed, was everyone is so friendly and pleasant to talk to. They speak slow and clear and very patient and polite. There is a nice garden on the first level. I think i have to visit all the departments. Since i haven't seen a doctor after my PCP retired last year. So hard to find a doctor who will accept new patients. I definitely recommend Sutter Health in Mountain View. I was assigned to Sunnyvale for my new PCP. Was told it is just as nice there, just smaller. So if you need urgent care, check out this location

Swung by after work (about 7pm) because I was feeling asthmatic for a few weeks with no changes…read moreafter using a couple of inhalers and I was worried I was getting another lung infection. They offered to have a nurse run some tests, which was a bit concerning enough for them to have a provider see me. When I saw them, the doctor was very concerned with my symptoms especially after they learned that I had a bad lung infection last year that sent me to the hospital. They ended up checking vitals and breathing patterns and later recommended a few antibiotics and a couple of new inhalers to help and told me that if things don't get better, to make sure to come back. The whole process from start to finish wasn't too long, but I was told the place was closed because of some weird scheduling thing? Overall, I'm happy with my visit tonight. I'm also glad my insurance was able to cover my visit as well. All the staff here were very helpful and kind and got me out the door in a small amount of time. I know everyone's experience will be different but mine was great. Thank you so much for the amazing service and thank you for helping me!

Just came in to hope to be seen. Front desk person was extremely rude and unprofessional. She was…read moreshouting across the room instead of letting me walk up to the counter. Across the rooms she shouts "what are you hoping to be seen for?" As if I'm comfortable shouting across the room and disclosing my personal matters with another patient sitting there. I told her I was uncomfortable with the way she greeted me and told her I didn't feel comfortable discussing my personal matters out loud like that. She then proceeded to tell me she thinks I should go somewhere else if I'm uncomfortable. I asked for her name and she refused to give it to me. Extremely unprofessional for customer service in a health care facility.

I'm really surprised by the poor reviews as my experience with them this past Friday, the 13th was…read moreexcellent. I had slipped and fallen on my knee hard that it split opened requiring stitches. The PA even said she could see the tendon. Making the appt was very easy that I was able to schedule an appt within an hour of my accident. When I arrived, I was greeted by the receptionist. She was very professional, no complaints at all. The nurse assistant was very pleasant as well. Took my vitals and gingerly cleaned my opened wound and said I was overdue for a tetenus. Nurse practitioner came in and she was very pleasant from the get-go. As she was stitching me up, we had similar funny stories to share that we both laughed and it really made time go fast and she did a really nice job. Another nurse assistant came in and gave me my tetanus shot and he, too, was pleasant and professional. I didn't really have to wait long to see the nurse assistant and then the nurse practitioner. I was probably there about 45-60 min in total, pretty fast considering they had to take my vitals, stitch me up and then give me the tetanus shot. I had a very pleasant experience. Everyone I met was very professional, kind, caring and most of all, my wait time was very minimal. Everything went smoothly which you would think would be the opposite on Friday the 13th (superstitious day). I *highly* recommend this facility. Environment was clean and tidy, and everyone was pleasant and extremely professional and caring.

I'm here today for my allergy shots. I've been coming here for 10 years and I'm finally writing a…read morereview. The allergy department here is on top of it. All the nurses, who give the shots, are wonderful. I've gotten to know several of them over the years. The front desk is very kind and professional. They always help me out with my appointments. This location is nice because I have other medical Dr.'s in the same location. Makes it convenient for me.

I don't know What on earth has happened to PAMF Sutter Health?…read moreSutter Health needs to be broken up. It has gotten too big. Now it is only focusing on making money not patients care. This place is providing the worst care to patients now. The quality of overall care continues to get worst. I have been PAMF Sutter Health patient over 15 years and PAMF does not provide the care they used to. Patients have to wait 3 plus months to see doctors and Sutter is replacing doctors with nurse practitioners. It is time to break the monopoly.

I recently had to pay a visit to the Emergency Department at El Camino. I have been to this ER many…read moretimes as well as being a patient in the main hospital for surgeries and the recovery that follows. I have always experienced excellent care here. I have an auto immune disease that sometimes causes my inflammatory markers to skyrocket and this will cause me so much pain, beyond what I can control at home. That's exactly what happened last week. I knew I was in trouble and needed to get to the ER fast. My husband got us there quickly and I checked in. I was taken to the triage area for my vitals. Luckily I'm in their system. And most of my Doctors are connected with El Camino because they are a part of Sutter Health. So the hospital knows my health history. The waiting area was packed with sick people. I'm thinking, this is going to be a long and painful wait. I was called back to see the Dr. within a few minutes, which was surprisingly quick. They got me a wheelchair and took me back. All of my joints were hurting so bad that it hurt to walk. I explained everything to Dr. Tsai. I appreciated that he listened to me and took the time to ask important questions. I told him I was supposed to get labs done tomorrow for my metabolic panel because I wasn't feeling well and I told him that the way I was feeling probably meant my inflammatory markers, ESR and C-reactive protein were probably very high. He told me he would order all those tests immediately and start me off with pain pills first and then progress to stronger IV meds if the pills didn't work. I also mentioned to him that the new medication that I have been taking for this problem has not been working very well and my rheumatologist was trying to get prior authorization to increase the dose of that new medication. That's why my pain had gotten out of hand. I was sent back to the waiting area, again, to wait to get my labs done. I was again called back within a few minutes. I was taken back for the bloodwork. Then taken to a private patient room, where I could lay down in a bed and get my IV started. I met the nurses that would be taking care of me. I let them know that it's hard finding my veins. I appreciated that the nurse believed me and got a vein finder to help with finding a vein. She was able to find one that was deeper, in my arm, but it was a good vein. She got the IV started. Her patience with getting my IV started was awesome. A lot of times nurses don't believe me when I tell them I'm a hard stick. She was wonderful and did an amazing job with my IV. Since the pills didn't work for my pain, we moved on to stronger IV pain medication. I was also felling nauseated from the pain. They didn't hesitate to give me nausea medication, right away. As it turned out, my inflammatory markers were extraordinarily high. They gave me the best pain management over the next several hours and didn't discharge me until my pain was under control and I was more relaxed and calm. Pain like that is horrible. I want to give a huge thank you to Dr. Tsai and nurses for listening to me and my pain concerns and doing everything they could to stabilize me. I have followed up with my doctors and am on a new medication regimen to help with the inflammation. I am finally feeling better. The medical team here, treated me with respect and dignity. Everyone was very professional and kind. I am grateful to the medical team that took care of me that day. Thank you to Dr. Tsai and the nurses that all worked collaboratively, to get me feeling better.

I came to the emergency room with a situation, as one does. It's only the second or third time that…read moreI've ever gone to the emergency room of a hospital in my life. I'm one of those people who tries to avoid going to the emergency room unless I think I'm about to die. And that was indeed the situation. I showed up at about 6 AM and I was one of two people there. So I was able to get processed and brought in very quickly. I was very impressed by the security people in the triage process as well as how they nurses, doctor, and techs took care of me. When I left a few hours later, the emergency room was packed and very chaotic. One doesn't get to choose what time an emergency happens but in my case, I'm glad that it was at a time when things weren't very busy.

Nurses and front desk staff are very lovely people. However physician Shabnam made me feel…read moreincompetent after forgetting instructions she swore she had told me a week before. I do take responsibility for that, but the way I was spoken to was incredibly rude. She also wanted to send a culture out that she was "pretty sure" my insurance will cover because it usually does. I now have to pay $300 out of pocket for that test. I have had good experiences with different doctors here before but I will not be returning after this experience.

The lady at the front desk was extremely rude. Every sentence she uttered was with a tone that…read moreconveyed her annoyance and was very condescending. I had a good mind to walk away but I figured their clinic was empty and I would get my turn soon, whereas I might need to wait longer at a better place. Since this was my first visit there, I wanted to see how the doctors were. The PA who I met was polite and competent. But I am not sure I will go back again to this place.

I had an ear ache and was able to get a same day appointment and get the care I needed. I can't…read moretell you how amazing it feels to be able to get the care I need without the hassle of going to urgent care of the hospital or needing to wait days or even weeks to get seen. I love one medical and would recommend them to everybody!! It's a one stop shop with a lab to get your blood works done as well. I also like that you can book an appointment with someone virtually or in person or at another location if your primary doctor does not have available time slots. Plus, walking through the doors at the Sunnyvale location is like walking into a spa. Thank you folks at one medical for all your attention to detail and the care you provide to your patients!

Classic billing trap. Beware of surprise "double billing" fees…read more I scheduled a routine annual physical--which should be 100% covered by preventive care--but walked out with a surprise $500+ bill. Because the doctor asked about my basic medical history (a chronic condition), One Medical sneakily tacked on an extra "sick visit" office code (99203) without my knowledge or consent. When I disputed this predatory split-billing practice, customer service hid behind standard corporate policy. Infuriating bait-and-switch. I canceled my membership and will not be back. Note that I also avoided doing vitamin D and such tests to avoid large bills in the first place.. Was expecting to pay nothing for this health checkup

Download the app, fill in the requested info depending on kind of doctor you need, and you'll have…read morean Rx within an HOUR. If you have chronic pain, you're put in with those with dependency issues, but your doc will get to know you. It's up to $99 a visit, and not covered by any insurance. In CA the doctors aren't nearby, which makes some pharmacists uncomfortable. (I moved to CVS at Target.) If it's not strong enough to help, tell the doctor "it's not working well for" you! You're not required to join a support group or have pee tests. (Suboxone makes some people nauseated, so have Benadryl in the house.) Lots of good things came out of Covid.

I had finished a 7-day course of antibiotics from my doctor for an ear infection, it's Saturday,…read moreday 10 and I still feel terrible, so after reading the reviews and knowing what I probably need is additional antibiotics, I used QuickMD and very pleased with the service, cost and ease of use. After a quick 5 min call with a doctor, he sent an Rx in to the drug store and within a short time, I am taking the new Rx and hopefully feeling better soon. I was able to create an acct, upload some information and have the call with the doctor within 10 min. So happy I didn't have to wait all day at Urgent Care or have to wait until Monday. Cost was $75, which I feel was very reasonable compared to what I would have paid at urgent care, not to mention a long wait time.

I've been here 4 or 5 times, and everyone I've interacted with have been excellent. This includes…read morethe front desk, the physician assistants, as well as the physician. Vastly more convenient than making the appointment through my insurance provider, Valley Health Plan.

Really bad experience. Unnecessary tests, sending tests to out of network labs, landed up having to…read morego to another Urgent Care for further diagnosis. Details: went it for sinus infection that was still lingering after a course of antibiotics. Right after walking in they did a Covid and Flu test. I told them I took two test already, one the day before and another that very same day. $100 bucks gone (on top of the urgent care visit cost). And the provider didn't even take my sample properly. Barely touch my nose. Then they took a throat swab for a sinus infection. I would have thought a nasal swab for bacterial culture would be more appropriate. Same thing - barely touch my throat and sent to an out of network lab. $550 gone. Then a follow up call to go over the results that lasted 5 mins. $100 bucks gone. In the call the provider literally says either you don't have any infection OR the previous provider didn't take the sample properly. Like that is literally your job!! 2 days later, I went to another urgent care that prescribed me another course of antibiotics that actually cured the infection. Spent $1000 bucks for literally nothing!

This is the list disgusting "medical" facility I have ever seen…read more There's blood on the floor in this room. The footstool here has never been cleaned, not even in a cursory way. The nurse who did intake had zero bedside manner. Do sick people deserve filth encrusted waiting rooms? Do not go here unless you want to risk getting even more sick.

I *like* this place. Long story short: came here a while back to get a possible broken rib…read morediagnosed, from playing hockey. They ordered x-rays, couldn't see anything major, although it might have been a hairline break. All good. They had a sign out front, that they could do std/typical personal care physician stuff. I like my doctor at Sutter, but it takes months to see her. Here, I got an appt within 2 weeks. They ordered the expected labs, and I really liked the whole experience. I knew I was pre type 2 diabetic, but my a1c number was fine, which previous to Sutter, Kaiser never looked at. They only ever looked at that day's mg/L or whatever the units are, the one that's supposed to be less than 100. I also have borderline high blood pressure, but they had measured it a few times here, and I had some previous numbers I showed him too. All good, don't need to be on medication. I had Mathew Felix. Not on purpose, but I asked him about a whole bunch of stuff, and from his answers, he was not only quite knowledgeable, but I could tell he still reads about all this to stay up to date. That is AWESOME! So this Urgent Care and Matthew is my new personal care physician.

Don't like going to Urgent Cares...had Flu like symptoms, then double vision in eye. Arrived at the…read moreUrgent Care in MV and was greet immediately, Wait wasn't too long as I would have thought, which was nice. Was then assigned to Dr. Viviane Nguyen. She was awesome. Great bed side manner, friendly, ran all the tests. Immediatiately referred me to El Camino ER for further tests and possible MRI. She called in the official request ahead of time for me and everything. Don't think you should go to Urgent Care very often but if you do, I'd ask if Dr. Nguyen is on deck. Highly recommend her.

I fee Dr. Nguyen is very empathetic and through. We are still getting to know each other, but so…read morefar so good. I really like that I can email her directly with questions and she gets back to me.