Horrible experience. Horrible customer service. We were trying to get my husband glasses. We went…read moreinto the Salisbury office to pick up my new glasses and order his (we had the prescription provided by the ophthalmologist and it was given to the person at the desk. We sat and waited. Four people were at the desk working on the computer and we were ignored. Finally I asked if we needed to make an appointment to come back and I was told "that would probably be a good idea" since they were busy with computer problems. I called them back when I realized I never got our prescription back. I was told to "look in my car" since they gave it back to me. They did not. Returned a week or so later. Since they had lost the prescription, they said they were "calling to get it". We ordered his glasses and were told they would call when they came in. After three weeks passed I called today. I was told the glasses were never ordered since they did not get the prescription from the provider. I asked why they did not call them back or at least call me and I would get it myself! I was told "mistakes happen" in a sarcastic tone. My husband is still without glasses. Unbelievable.

Terrible experience....I scheduled an eye appt online and showed up as scheduled. I was told they…read moregave my appt to someone else after several minutes of looking and me showing the email I received confirming the appt. I was told because they tried to call me...they didnt...when I didn't answer they booked someone else. I am in sales and cannot always answer my phone....no email, no text. I left work early to be there...DEFINITELY WILL NOT TRY AGAIN, Good luck to those that do...