The corals I bought from their auction arrived cold and dead, and I was unable to get in contact…read morewith them within the window for DOA. Being upset, I left a bad review. The owner then proceeded to call me, and give me a hard time, saying "Since you left a bad review we aren't going to make this right". Which quite frankly I think they never were going to. Also what's even the point of calling to tell me that? Just to be mean?

The customer service is top notch! The fish selection and quality are great. My favorite place!read more

i found this hidden of a gem fish store...mary is well known and knowledgeable about fish... i have…read morebought several fish and plants ..and they all are healthy and happy in my aquarium!! will continue to buy from her!

Every fish in my tank died!! I ordered fish from these folks and added them to my 5yr established…read moretank!! I spoke to the owner about the matter several times only getting that this somehow must have been my fault! Come to find out it was not the case! The fish they sold me had fin rot and infected my fish with this bacteria of sorts. Nice enough guy but I want be purchasing from this store again!!

They can definitely stand to improve their customer service skills. I was standing by the register…read morewhile two girls were looking over text messages and discussing them waiting for them to give me their attention and when the associate finally realized I was waiting for her she just stood there looking at me so I stood there, looking at her back. It was almost as if she was waiting for me to speak, but being that I was the customer I wasn't going to speak first. Eventually she asked do I need help with anything. After she was unsuccessful and helping with what I needed there was no sympathy from a business standpoint that a customer is leaving the store disappointed. She just looked at me with a very blank face. I left feeling very uncomfortable.

I would recommend the business, but I would not recommend you do business with the tall bald man…read morewho lies to you to sell the little $20 booklets. Told me that I could bring my cat up there and have her groomed and use the coupon. Guess what, there's no cat groomer. He even discussed how they were adding another groomer to the one they already have. They don't even have one let alone two. Shame on you.

E&L pets has been a part of the community for a long time now. I remember them first coming to…read moreMadisonville and I thought that was cool because I always heard their commercial on the radio. I've visitedE&L pets several times and they never fail to have aquarium tubing and air stones/pumps, and everything else you would need to get a freshwater aquarium up and running. Last time I went they didn't have anything for saltwater. Their prices on some things were a little higher than what I could find online but I was paying for having it in-hand same day, which is nice. I think they also sell feeder mice for reptiles and they have a few permanent petsin their store that are not available for purchase. I used their services to re-home a small Indian Ring Neck parrot and they were able to take the bird same day and display it in the store until it sold (which I really appreciate). Included are some pictures from their Facebook page:

Drove an hour to get here just to find out their hours are wrong and they were closed 1 1/2 hours…read morebefore the time posted online. Bad business guys.

Went in here to pick up something for my daughter. I met the owner and she is wonderful! All the…read morepuppies were very happy and taken care of. I know...I looked! I called her over the following weekend to talk to her about one of the puppies I saw and she spent a great deal of time talking with me at her closing time about the puppy and training options and if the puppy would be the right fit for us. I went back in Monday to play with the puppy and luckily he was still there! Most of her other puppies were gone! I go pick up little "Harley" today! Wonderful service and a great lady! Will defiantly keep in touch with her for advice and grooming. She was VERY patient with the animals she was grooming when I was in there.

WORST pet grooming business in Bowling Green. Staff is very rude. Dogs are NOT cared for. Left my…read moredogs to be groomed early AM when they opened did not get to pick her up until well after they were closed. Still on the table to be groomed. I asked if they could explain to me to its been 10 hours with no food or water and locked in a crate all day. They tried to tell me they fed them and watered them but when we got home my dog drank an entire bowl of water (the one that refills itself) and inhaled food. 1. Why did they feed my dog food, that is not food she eats. Which can make her very sick. 2. You couldn't have fed or watered her, I know my dogs and how they act. They were locked them in a crate with another dog (that she does not know. Could make her sick, impregnate her) AWFUL business. Dirty business. Disrespectful. Rude. Obviously does not care for animals. Will never go back and will be calling the humane society to inform them of this experience and lack of animal care. Also, they "sell" dogs but all these poor puppies are locked in a crate 4-7 in a crate all shaken up, with little to no food or water. ANIMAL ABUSE!!!!!!

I have so many mixed thoughts and feelings. At $11/adult it's a budget friendly outing. The cafe…read morehas room for growth but our food was prepared when ordered. $10 for grilled chicken sandwich and $13 for chicken tenders and fries. We fed the penguins and the giraffes, which were nice experiences. It is super hilly, so be prepared to get your exercise. Here's the downside: several times we wondered how much areas are cleaned. We didn't visit any animals in the enclosed areas due to the smell of the buildings. It was powerful and overwhelming-maybe not enough ventilation too? Several glasses for aquarium type animals had algae and all kinds of things growing inside of the glass. The kids treehouse area reeked as well but honestly probably due to the otters. We love zoos and aquariums, but it's definitely ranked at the bottom of my list for cleanliness. Which then begs the question-how well are the animals cared for? The carousel was a great experience. Tokens are $1 each (not info available online) so prices inside are also reasonable.

If you are going to this zoo to see animals, you are in for a huge disappointment. As far as big…read moreanimals like elephants, bears, lions, tigers they do not have any. We saw one rhino, two giraffes and two zebras. The rest were all cute little animas like turtles and birds. Don't waste your time!

The guy was real nice in helping me with all my questions, and recommending some stuff. Got myself…read more4 Cory, 4 cherry shrimp, heater, cholla wood, and 2 aquarium rocks. Really happy with my purchase, nice customer service.

Love the service!! They are always very helpful and help you find what you need if they don't have…read moreit!! Would def recommend!!!