Was injured in their parking lot when they did not deal with the ice storm after an entire day…read more Badly injured, pulled muscles, bruising etc, had to see a doctor. Contacted them about it and asked that in the future they be more mindful of their customers safety and they couldn't be bothered to reply back.

Well maintained Nice staff…read moreNot the most knowledgeable however will try to do the best they can

There is no rating lower than the 1 star I have to give. Over the past 20 year's we have had 5…read moredogs which all went to PetSmart for grooming. It used to be a place of compassion, understanding and respect. The last time we were in we took our Labradoodle in for a grooming. Yes, still well under two years of age but his 5th time in at this particular store. It was after this visit we were told that Kyle would no longer be welcome there as he was 'difficult'. Not sure how to interpret this, and with no additional information (only distain) being offered, we took him home after a violently-less-than-professional grooming experience. He was aloof, moody and frightened for a good two weeks after that encounter. This put me in the predicament of finding someone who would now take our 'difficult' dog in for grooming. Sedation is an option, but I don't want to put my dog down for a grooming - there has to be a better solution. I looked around and called many different places, each not too comfortable with what I was presenting as a 'difficult' animal to handle, as I had been told he was. Just as an aside, at home he is the most loving, loyal and gentle guy in the world, but understand in this circumstance maybe he can behave differently - again, going by what little I had been told. I finally spoke to the people at Ruff Haus, and explained the situation. They said they had groomed more rambunctious varieties in the past and would be willing to take Kyle in. I did just that at the beginning of April. Fearing the worst, I waited for the call. Two hours later I got a call from them saying Kyle would be ready in 10 minutes and to head over. "Was he a handful?" My immediate question as they had said nothing. No, not at all. When I got there I asked to see his groomer. Again, my question. "No, he was terrific - such a great dog!" Huh??? "So you would take him again?" - Absolutely - The only reasonable explanation is that he was handled and groomed by a professional groomer who enjoys their work and respects their clients. The alternative at PetSmart is an indolent millennial whose head is firmly planted in their Instagram and their ass at the same time. I shall never darken your door again PetSmart. Neither will the family and friends I have (currently a total of 17 dogs, 8 cats, 2 snakes and 3 active aquariums). Don't want your food. Don't want your toys. Don't want your services. Don't need your attitude. If the grooming is run as a separate franchise, please take a closer look. If it is part and parcel of the store, and the chain as a whole, shame on you. Pathetic.

Emailed this store with a question about dog food brands they carry and NEVER got a reply. I…read moreemailed same inquiry to the Global store on Livingston and the manager replied next day with helpful information. That store will get me business not this location.

I bought my sweet TOY Shi poo from Lindsay at Dougan's pet store and the friendly, knowledgeable…read morestaff walled me through the whole process. Emma was my first puppy so I had a lot of questions! :) The follow ups have been great as well, whether I pop in to brag..lol or buy food or clothes, they never disappoint. I will be going back for a kitten in the fall :) Linda

Great staff! Very friendly and knowledgeable. My dogs get groomed there 3 times a year…read more I have recommended Doogans to many friends and family. Great prices on pet grooming too!

This is the best pet store you will ever go to. Pam really knows her stuff and will always guide…read moreyou to the right products. They carry top of the line five star dog food and amazing selection of toys and treats. Tons of bird related items too. I always enjoy my time there.

I wish this pet store could be picked up and put nearby my house. It is the most adorable pet store…read morei've ever been to, it's built on the front of an old century home like a general store with cabinets all along the sides and wood counters displaying all they're goodies. The back wall has birds for sale and a bunny in the window. Normally I'm against selling animals, however the lady who runs to store - nicest woman ever - lives in the back and is able to keep an eye on them 24 hrs a day. In another side room she carries fabulous high end dog foods like Fromm, Hills, Wellness, Acana etc. Lining the one wall is every toy a dog or cat could want with some well known names like Kong and some other ones not so well known but super cute (i.e. colourful zombie like dog toys). I finally found a rain poncho for my dog that didn't kill my pocket ($12.99) and we got free samples at the counter in little paper bags. She also has a lovely little dog named Gracie (Pug/Terrier cross) that will gladly accept belly rubs and will play tug of war. In additional this kind lady puts out free coffee and cupcakes for her customers on the way in the store. Overall, fabulous store!!! If your in the area and have a pet this is the place for you!!