I bought my sweet TOY Shi poo from Lindsay at Dougan's pet store and the friendly, knowledgeable…read morestaff walled me through the whole process. Emma was my first puppy so I had a lot of questions! :) The follow ups have been great as well, whether I pop in to brag..lol or buy food or clothes, they never disappoint. I will be going back for a kitten in the fall :) Linda

Great staff! Very friendly and knowledgeable. My dogs get groomed there 3 times a year…read more I have recommended Doogans to many friends and family. Great prices on pet grooming too!

They have a shark tank with 2 sharks about 2ish feet long. Feeding is on Tuesdays I believe at 7…read morepm. Kind of neat to take kids to see lots of fish in fish takes. They have some clown fish and crabs....great place to just take your kids to see what's in it. I love going to places where you can take kids and not have to pay to go there. Oh they also had some pretty sweet beta fish...I've never seen beta fish with such long fins. If I lived here I so would have gotten one.

This isn't a superpet, it's a pj's express. They have things like bunny's and ferrets but no cats…read moreor dogs

Clean store Very knowledgeable about products offered…read moreGrooming available on site as well as self serve dog bath

From the owner: At Pet Valu we understand that your pet is a part of the family, because we're pet parents too. At…read moreour stores you'll find a great selection of pet food, treats, toys and accessories, all at competitive prices. You'll find our stores in local communities across Canada and the north-eastern United States. Across all our stores, you'll find friendly Pet Experts trained in pet care and nutrition through the University of California Davis Extension School. We pride ourselves on being Pet Experts and we want to use our knowledge and experience to help you find the right nutrition and other solutions for your pets.

Well maintained Nice staff…read moreNot the most knowledgeable however will try to do the best they can

There is no rating lower than the 1 star I have to give. Over the past 20 year's we have had 5…read moredogs which all went to PetSmart for grooming. It used to be a place of compassion, understanding and respect. The last time we were in we took our Labradoodle in for a grooming. Yes, still well under two years of age but his 5th time in at this particular store. It was after this visit we were told that Kyle would no longer be welcome there as he was 'difficult'. Not sure how to interpret this, and with no additional information (only distain) being offered, we took him home after a violently-less-than-professional grooming experience. He was aloof, moody and frightened for a good two weeks after that encounter. This put me in the predicament of finding someone who would now take our 'difficult' dog in for grooming. Sedation is an option, but I don't want to put my dog down for a grooming - there has to be a better solution. I looked around and called many different places, each not too comfortable with what I was presenting as a 'difficult' animal to handle, as I had been told he was. Just as an aside, at home he is the most loving, loyal and gentle guy in the world, but understand in this circumstance maybe he can behave differently - again, going by what little I had been told. I finally spoke to the people at Ruff Haus, and explained the situation. They said they had groomed more rambunctious varieties in the past and would be willing to take Kyle in. I did just that at the beginning of April. Fearing the worst, I waited for the call. Two hours later I got a call from them saying Kyle would be ready in 10 minutes and to head over. "Was he a handful?" My immediate question as they had said nothing. No, not at all. When I got there I asked to see his groomer. Again, my question. "No, he was terrific - such a great dog!" Huh??? "So you would take him again?" - Absolutely - The only reasonable explanation is that he was handled and groomed by a professional groomer who enjoys their work and respects their clients. The alternative at PetSmart is an indolent millennial whose head is firmly planted in their Instagram and their ass at the same time. I shall never darken your door again PetSmart. Neither will the family and friends I have (currently a total of 17 dogs, 8 cats, 2 snakes and 3 active aquariums). Don't want your food. Don't want your toys. Don't want your services. Don't need your attitude. If the grooming is run as a separate franchise, please take a closer look. If it is part and parcel of the store, and the chain as a whole, shame on you. Pathetic.

Was injured in their parking lot when they did not deal with the ice storm after an entire day…read more Badly injured, pulled muscles, bruising etc, had to see a doctor. Contacted them about it and asked that in the future they be more mindful of their customers safety and they couldn't be bothered to reply back.