I have just had a hot tub installed by Backyard Resorts and it was a great experience. The sales…read moreperson, Cory (Kitchener store) was very knowledgeable and extremely helpful. The tub was promised for late July and was delivered on time and installed by again extremely knowledgeable staff. They also recommended an electrician who is top notch. So if you are in the market for a hot tub, I would highly recommend Backyard Resorts and if you are in Kitchener, ask for Cory.

The customer service and technical teams worked tirelessly to help me get my hot tub back up and…read morerunning! They did everything they could (and more) to help me during a time when it is very challenging to acquire parts. I was so impressed with the service I received and I very much appreciate everything PFP did to help me. I will definitely be recommending their above and beyond service to friends with hot tubs and hiring them to assist me with any future problems. Thanks again, Matt Ruhnke

Rude, ignorant, self absorbed and false promises. DO NOT use this company if you are looking for…read morecustomer service and integrity. There are many pool companies in the KW area. Save yourself the aggravation.

J&J Pools are by far the most honest and dependable pool company around. I have compared their…read moreprices and work with other pool companies. They try their best and give you great advice for preventing other problems. They have always been on time and do impeccable work. I had a liner put in this summer. It fitted perfectly. The value for my money was the best. Each worker that was here showed respect, excellent work habits and pride in what they were doing. This type of workmanship is hard to find. I would highly recommend them above others. Frank Glew, Kigchener

Great Service, when the "pool Guy" missed 3 appointments i contacted J&J and with a technician in…read morethe area he dropped by same day and helped solve my problems. They know their stuff and will continue to get my business going forward. Should be your first call when it comes to pool service

I just want to say thank you to Sandra for fantastic service to change my leaking pool filter. Tim…read moreand Philip did excellent job quickly and professionally replacing old filter with a new one. I am very happy and will recommend Pioneer Pools to all my neighbors.

Unprofessional and poor quality…read more Flooding damage occurred TWO TIMES (in the span of a week) to my unit when Reuter was working on the roof of the building and it rained. They brought in guys to fix the damage, and it took THREE TRIES because they kept doing it badly each time until I told them not to come back. A mess was left behind after every attempt at "fixing" what was wrong. They said they would cover the cost for drying out the drywall by another company after the water damage, but they are refusing to pay for it now. Terribly unprofessional, I would never recommend anyone go with these guys. See the attached image for the "quality" of work that Cory's company does. Cory's company has caused upwards of $4,000 in damages to my unit while working on the roof. To deal with the emergency flooding and to fix the low quality repairs that his guys did to my unit. Cory said that he would cover the cost of the emergency water damage removal, and after 16 months he still refuses to pay and now says he will not. Cory will never call you back when he says. At least 6 times Cory said "I will call you back by the end of the day", 0 times did he actually call me back.

Glad to have my roof done in a timely manner. Crew arrived…read moreearly, kept things tidy and were safe on the job. Our quote was quick and we had roof done within 10days of signing off and they did not ask for a deposit either. Cory dropped by to introduce himself and made sure we were happy and our final invoice and warranty soon followed. I also liked the Mystique shingle they used from BP who are around as a Canadian company over 100years, good job guys. David McIntyre

We worked with Kevin Westlake at PDJ to have new vinyl flooring put in our condo. Kevin was great…read moreto work with taking time to explore all our options and choices. The project was completed by a competent team of skilled workers in a timely fashion. Strongly recommend this company and Kevin for any flooring needs. Howard S.

We recently hired PDJ Shaw Flooring to install new flooring on the second floor of our home. I…read morecould not be more pleased with the service I received from them. We got quotes from a few businesses, and honestly, the pricing was comparable. All the quotes were within a couple hundred dollars of each other, with the biggest difference being the pricing of the product itself. What won our business for them was the sense of confidence they instilled in me that they were going to do the job properly. Without exception, the other businesses (I won't name names, but all the usual big players in town) spent about 5 minutes in our house. They took quick measurements & basically said "OK, choose your product and we can install it for you". When Greg from PDJ Shaw came, he took the time to explain the pros/cons of the different products to me. There was no pressure to upgrade to more expensive products, and by the time he left I felt prepared to make in informed decision about the best product to use. Because we have an older home (1940s), there are eccentricities in our house. Previous owners had done some strange DIY flooring, and there was the possibility that we would need to have our subflooring (at least partially) redone. Greg built those unknown elements into the quote, and advised me that when the installers came, they would assess the condition and only perform the extra work if it were necessary. None of the other businesses even looked at the flooring closely enough to see that there was potentially an issue there. Considering PDJ Shaw's quote included this extra work, the others were more expensive by comparison, and they could have hit me with unexpected additional costs once the work had begun and we were committed to seeing the job through. When I saw that the product we had selected offered a matching trim (quarter round), I asked about the cost of having that installed. I had planned on doing the trim myself, so that we could stain it to match existing doors etc in the house. Rather than simply agreeing to take my money, Greg advised me that he couldn't recommend the manufacturer's trim because its quality wasn't up to par with the actual flooring. He said that we wouldn't be happy with that product. He even made recommendations for inexpensive products that I could stain myself (shoe moulding rather than quarter round). Installation took one day, and the installer Tom was very professional and took great care to fix existing squeaks in the flooring before installing over top of it. The finished product looks amazing, and I would hire them again without hesitation. Best of all, upon completion of the work, we were refunded for the extra subflooring work that wasn't necessary.

Very professional, polite and knowledgeable installers. I recommend them highly. They went over…read moreevery detail of the functions and explained clearly. We are so happy with the results of our bathroom vanity.

Pawel was absolutely fantastic! We came to this location a few months back for the first time. They…read moreanswered all of our questions, made great suggestions on our bathroom shower sliding door and shower column. What a great first impression.

Had our entire house done in laminate and carpet about 3.5 years ago. They were very patient…read morehelping us pick out the right product, and the installation was quick and expertly done. Price was fair, I would absolutely recommend them to anyone wanting new flooring.