Very friendly and helpful staff! after sending pictures of jets and air diffusers that were…read moremissing/not functional on our used tub, they were able to figure out all the needed parts! they put them aside for me since I was driving from out of town to get them. The price point for chemicals and hardware is great! We also took advantage of having some things shipped to our home that wasn't in stock at the time and it arrived very quickly! Bravo Home & Leisure team!

I am from the Petrolia area, and they were worth the drive!…read moreWe were getting jerked around with local (london area) vendors, and could not find a tub that was both well made and affordable. I called on a lark and was quickly put in touch with Kevin, who later even called me back outside of store hours to answer my questions. We got a great deal on an amazing hot tub from Kevin, and the support they gave us was unbeatable. 10/10, definitely worth checking them out regardless where you live.

How about fixing your hours of operation on google maps, and (2), your phone menu is overly…read morecomplicated.

We purchased our swim spa back in 2021. Jessica has been amazing with her continued customer…read moresupport. Her knowledge of the chemistry for all the products is second to none. She has even helped us when she has been away on holidays via text. You don't find that kind of dedication anymore. Jessica always puts the customer first! I don't know what I would do without her knowledge and support. Thank you Jessica, you are amazing!!!

Hi I recently purchased a Swim Spa the Wolverine model. I was impressed by how efficient the…read moreservice was ( i.e.: excavating, cement pad, electrical, water delivery, set up and swim spa school). A pleasure to deal with Artic Swim Spa Kitchener. A special shout out to Clinton and Ryan for excellent service. Amanda R.

I have just had a hot tub installed by Backyard Resorts and it was a great experience. The sales…read moreperson, Cory (Kitchener store) was very knowledgeable and extremely helpful. The tub was promised for late July and was delivered on time and installed by again extremely knowledgeable staff. They also recommended an electrician who is top notch. So if you are in the market for a hot tub, I would highly recommend Backyard Resorts and if you are in Kitchener, ask for Cory.

From the owner: Specializing in the sale and service of Beachcomber Hot Tubs as well as all make spa repairs. We…read moreare a full service Pool store as well! Free water testing and analysis, pool openings and closings, parts, complete service and offering Bioguard Chemicals and Hayward equipment.

great service when I placed my order at the Toronto cottage show Kim the owner did everything…read moreright...I was impressed with the outdoor furniture and that they would be delivering my furniture on the May 24 weekend fully assembled...as of JUNE 28th no furniture no delivery no contact to even tell us May 24 was not happening I called to see what day they would be coming and was told order not in if I had not called we would have sat all weekend waiting for a delivery not coming...I understand the world has been crazy and there are literally delays with everything but we're is the customer service the nice chipper voice saying so sorry for delay we estimate delivery on this date! instead crickets...when purchasing outdoor seasonal furniture time matters! $6000 for so far nothing and I had to rent a table for our family party! once again just really looking for some good customer service and maybe a discount or a free cushion! I am sure the harvest table and swivel chairs and umbrella will be fabulous if we ever receive them. thanks from frustrated customer Sandy

sales people were lovely when we bought our club chairs. very willing to take our money. told us it…read morewould be 3-4 weeks. its been a month now and I've emailed 3 times and called twice. no answers, nothing. terrible service. spend your money elsewhere

If you'er looking for a hot tub, This is the place to go. Ask for Brady, he knows his stuff and…read morewon't use high pressue tacktics to "close a deal" he actually listened to my needs and helped find the best tub to suit my needs. It was a great expreiance. We need more people like this in the sale industry. Don't hesitate to deal with Pioneer pools and Brady..

From the day we purchased our above ground pool, we were mis-informed by the sales person. We…read morespecifically asked 3 questions prior to purchasing: 1. Do we need a permit. Answer: Although they get you to sign an agreement stating you need one, we were told legally we did not need one. WRONG!! It is illegal to have a pool without a fence permit, which could result in huge fines and the dismemberment of our pool. 2. Will they be bringing in machinary to dig due to our fencing situation. Answer: No. They will dig it all by hand. WRONG!! It wasn't until after the pool was paid for and delivered that we were informed that we would have to remove half our fence, including posts (which are 3 feet in the ground) otherwise pay $400 extra to dig by hand 3. Will they remove sod / dirt etc. Answer: Yes, we take care of all of this. WRONG!! We were also informed at the time of delivery that it would be an extra $350 to have the sod hauled away. Bottom line: They either do not train their sales staff properly, or they just dont give a damn about lying to their customers in order to get a sale. I would not recommend this company to purchase a pool from.

Mainly I love the selection. Something for everyone. lots of fun and great prices. check out the…read moreelectronics dept.

This place is awesome. They have a little bit of everything. You'll be surprised with what you…read moremight walk out of here with. Lots of really cool military surplus stuff. A lot of camping and survival gear. The tool section is a bit sketchy, Its mostly all made in china crap that will break the first time you use it. I got a 3/8'' ratchet extension and i twisted it right off on a 1/2'' bolt. But you get what you pay for i guess, for $3 you can just chuck it out and buy another one. Overall a cool store.