I normally don't leave bad reviews, but people need to be warned about this company…read more At first they stay in contact for a few days and make it seem like everything is moving forward. Then they completely ghosted me. I didn't hear anything for over a week. When someone finally reached out, it wasn't even the person I had been dealing with. Instead, a Spanish-speaking representative contacted me and I literally had to use Google Translate just to communicate. Jonathan, who I was originally working with, has still never contacted me with any updates or information. The lack of communication and professionalism is honestly ridiculous. After reading the other reviews again, it's clear they were right. The price seemed too good to be true, and now it's obvious why. Save yourself the time and frustration and go with a different company. This place clearly doesn't care about communicating with their customers once they've got your attention.

We were helping a friend move, and they had contracted movers through U-Haul for an 8:00 AM start…read moretime. By 9:00 AM, no one had arrived, so we called the company for an ETA. We were told they were "running late." At 12:00 PM, a single mover finally showed up--and he was excellent. However, at 1:30 PM, two additional people arrived who were clearly under the influence. One of them, a woman, was nodding off and not helping at all. Then at 2:00 PM, yet another person arrived. What makes this worse is that only two movers were originally scheduled for 8:00 AM, yet four different people trickled in hours late. Because of these delays and lack of professionalism, the job didn't finish until after 4:30 PM, even though we were supposed to be on the road by noon or 1:00 PM. This forced us to stay an extra night unexpectedly. Afterward, the owner demanded payment for four movers instead of two, and the bill presented was double the quoted price. When payment was questioned and cancelled due to the incorrect amount, the owner retaliated by sharing the client's personal information, which led to repeated harassment. Overall, this was a terrible experience from start to finish. Absolutely do not recommend this company to anyone.

Outstanding service with a smile, and exceptionally easy to work with. Jonathan was entirely…read moreprofessional and courteous on the phone, very responsive to questions, while not being pushy in any way whatsoever. The pricing was fair and reasonable, in line with a few others I checked out; but it was the professionalism that was my reason for choosing Gone Junk Removal. Upon arrival exactly as scheduled, Jonathan and Charles assessed the situation, made a plan and executed it. Six large, bulky pieces were removed neatly and cleanly in under twenty minutes. If you're considering 1-800-takeawayyourstuff or any of the other nationwide chains, you owe it to yourself to give Gone Junk Removal a look. They're local to The Woodlands and are top-shelf performers.

Excellent communication, very polite, kind and helpful, whatever I needed done they did it,…read morewonderful brothers, can't say enough wonderful things about them

We took a dump truck load full and I mean full! When we got there we drove onto the weight scale…read moreand the guy at the window asked if we had a helmet and vest, we did not so that added $10 to our total at check out. Once we dumped our trailer at the designated spot that they instructed us to, we drove out and back to the scale so they could weigh our trailer and we checked out. It was very easy and the people were helpful. We paid a very reasonable amount ($58) for what we took. The reason for the deducted star was for the vest and helmet surprise charge.

Saved big bucks by going to trash-gone.com. most of the stuff I had was big but not heavy and…read moresince I only paid on the weight of what I dumped I cut my bill in half. Was also very happy that it was easy access in easy access out of the facility. Five stars from me!

They were timely, responsive, and best priced by far. Highly recommend this company for trash…read moreremoval!!

From the owner: We specialize in eco-friendly junk removal!read more