This 2 star review is for Leonard and owner's only! Not Daniel the technician, I had an issue…read moreyesterday 7/29/26 after my technicians left, my air conditioner wasn't cooling great, it was when they left though, so Daniel definitely did a wonderful job, so I felt horrible to have to call back and request them to come back just to do a recheck on my air conditioner, not the technicians fault at all, when I called Leonards I'm assuming it was the owner that answered, I told him the situation, and I wasn't sure what to do? He very rudely replies "Well, if the pads are wet there is nothing else we can do!", I said to him, "I don't know if the pads are wet! How am I supposed to know that", he tells me "if you be quiet I'll tell you", wow! I laughed to myself because how I wish I could have spoke to a customer like that whenever I felt like it, when the technicians initially came out all was good when they left, but it was then little by little I could feel warm air,and I know my air conditioner, I know when something is not right, so the technician Daniel comes back out, I explain to him it's 87 degrees inside my house, he goes up on the roof, and does whatever, when came back down the temperature had began to come down, this was in noway Daniel's fault, in the first place, shit happens, but for whatever reason, the temp came down, but I was so upset at the way Leonard had spoke to me, I felt like I maybe was a little ticked off when Daniel came but not at him, but because I was dying of heat, and could not believe I had given my business to this business because before they got paid for the job it was all cool, they would answer my phone calls, text messages the minute they got paid, no one would answer my texts, or pick up the phone until finally Leonard does, needless to say he needs customer service skills, because he has none! And just so you know the $120 they quote you for the service for ac service is only for an hour if they go over an hour they want another $120 more! Ridiculous! Because noone from that office ever stated that, ever! Daniel was the savior of the day, not Leonard or his business, I will never call them again. Unfortunately I do not want my review to be cast on Daniel, He gets 5 stars, but in good conscience I cannot give the business 5 stars, so Daniel if you read this dude, nothing to do with you, you were a good sport, wonderful technician, as a matter of fact, as I look back at previous reviews Daniel you seem to be the one people are happy with, and with having to go back up on my roof in 100 degree weather, and me dying of heat, and fuming from dealing with the business directly! You are a 5 star trooper Daniel! And stuff happens, I blame noone for that, any customer knows that, but when an issue arises, and we call the owner hours after and he replies well there is nothing we can do, without knowing what was going on! That is bad customer service and there is no excuse from the owner and his people, I hope they don't treat you the way they treated me! I definitely would not call Leonards again!
