ASAP Appliance Repair came through again for me. My washer pump went out on a Sunday. I am back…read morewashing clothes by Tuesday morning. They were quick and able to work with my schedule.

Our 10yr old refrigerator ice dispenser fan started making sounds a few days ago, and by yesterday…read moreafter work it was unbearably loud. My wife and I searched for businesses open past 5 with good reviews and came upon ASAP Appliance Repair. Jason answered the phone right away and worked us into his schedule same night. We were super impressed with Jason as he got to work right away and fixed the issue efficiently and effectively. He clearly has a lot of experience with appliance repair and now we have a go-to person for future needs. Definitely recommend this business.

I can't recommend these guys enough! Go over and beyond getting the job done at a reasonable…read moreprice!!!

Initially this father/son business appeared good although it took them a few days to get to me so I…read morelost a good deal of food that had to be thrown out. they came from Albuquerque to los Alamos to fix my refrigerator. They said they usually come up on Tuesdays and Fridays. They did a quick diagnosis at no charge, this was on a Friday. They purchased a timer on MONDAY, came back up late Tuesday and installed the timer, $370.00. Was glad to have refrigerator again so went to smiths and stocked up again. The fridge was nice and cold but after a cycle it stopped getting cold again. I called them in panic but they said they couldn't get back to me until the next week, so I lost another $150+ in food again. They said a cold controller this time needed to be replaced but couldn't get the part until the following Monday. I accidentally tapped the cold controller (the THERMOSTAT) while placing my water bottle onto the top shelf. The Fridge came back on. So they confirmed that it needed to be replaced. I kept tapping the Thermostat (what they were calling the "cold control" every 4hrs for about 5days to save my food. but because I had to sleep it shut off in the middle of the night and I lost much of my frozen food again (the third time). The following Monday they contacted me saying that the Thermostat was no longer available so the Fridge can't be repaired. Sorry Buddy you're out of luck. Try placing "Duct tape over the cold control.. , were they kidding? My son was surprised that SEARS PARTS wouldn't have a replacement part. My son contacted SEARS PARTS. They had the Thermostat. I texted ADAM from The Appliance Guys, Co. with the information on the part. They confirmed it, I ordered it, it arrived two days later on a Thursday which was lucky since they come to Los Alamos on Fridays. I let them know I had the part. They said they'd be here the next day late afternoon. The next day on Friday, they contacted me to say that they had a cancellation by another person in Santa Fe. So, IT WASANT WORTH IT TO THEM TO COME UP TO JUST REPAIR MY REFRIGERATOR. "Great customer service?? " really? As a customer I'm not worth it to them??? Maybe next week?? Meanwhile the Fridge stopped working again, lost more food. they never returned and would not respond to my texts/calls! Consequently, I had to wait another week for SEARS REPAIR TECH to come finish the job, more lost food and another $225.00. The SEARS Tech swapped out the "actual faulty part" with the one my son found from SEARS PARTS DIRECT. The Tech also found loose screws, and missed timer adjustments. Avoid these "Guys" at all costs. Just call SEARS or I've heard DNS repair is good. So, it's off to SMALL CLAIMS COURT we go! Unless I receive a refund and get all the costs of lost food back from Joe and Adam..., "The Appliance Guys". PS, I'm 75, don't need that type of bullshit! Oh yes "No Senior Discount offered" either!!

Jerry was very responsive and was able to schedule my service appointment the next day. He arrived…read moreon time, had a repair kit in his van, and our dryer was up and running perfectly an hour and a half later. Very polite, personal guy, and he gave an estimate that was spot on. Total cost was very reasonable, and good value considering my usual service techs weren't available for a week. Highly recommend!

Birdsong responded and came to fix the ice maker on the same day. The ice maker works and was…read moreinstalled quickly. Jerry was polite, on time, and professional. I would have liked for him to stay and ensure it worked. He should have cleaned up the mess he left - mostly water - in the kitchen.

Appointment was from 8 to 12. The technician arrived after 1…read more The issue was the dryer wasn't heating, but the technician showed up without replacement heating element and told me that it would take over a week to order a new one. I was stuck with paying the $135.60 call fee and having to buy a new dryer as well. Waste of time and money.

Willa identified all shipped parts as proper, waited for her helper and together, they got our…read moremicrowave oven working after a change of SEARS protection plans and a 3 months delay.

The company is totally incompetent. scheduled an appointment on September 5 for September 10th. Was…read moretold that the mother board would have to be replaced. The technician said his boss would call me with a price. September 17th I texted the technician because I had not heard a word. He called his boss and gave me a price. I said do it. Today is Sept 23rd and I have yet to hear back. called and canceled anything in future and called a competitor. Worst customer service ever!

I made an appointment with Mr. Appliance on Tuesday to replace a felt belt on my dryer. They gave…read moreme an appointment for Friday. They cancelled the appointment at the last minute--literally 30 minutes before the appointment. No wonder their ratings are so bad. I do the laundry for a vacation home, and this means I have to drive an hour to a laundromat.

I had a great experience with both Jonah & Kevin. They were both professional and did a great job…read more Neither pushed extras just did recommendations. Everything went well from booking to completion. I highly recommend using them.

Jonah was great and did the estimate for replacing a water heater and repairing the hose for the…read morewashing machine. The price was a bit excessive I think for $4000. This included replacing a 40 gallon water heater, repairing the inlet hose on the washer. and membership fee of checking the furnace and AC unit for a year. Jonah came to do the repairs on the day and times that he was expected. He was very professional and kind. He spent 6 1/2 hours on the repairs. He cleaned up and explained all of the fees. Overall, I'm very pleased with his service. Normally, I would five stars, but I think the price was a bit too much money.