We had water damage to our floor from a leaky fitting on our dishwasher. We didn't know how long it…read morehad been leaking. Water was squishing up through the laminate floor about 15 feet from the dishwasher and we didn't know why. We called on January 29 after a really cold snap. They came right away and identified the source. They removed the damaged floor and dried out our kitchen and living room. They got approval from our insurance company for a floor replacement. We decided, at our expense, to also have them replace our carpeted stairs with hard wood to match the new floor. There are separate crews for mitigation and restoration. Both were professional and reliable. This ended up being a big project which required additional floor leveling and replacement of insulation under the house. All of the floor had to be removed which required the kitchen countertops to be removed and re-installed along with most of the cabinets. They were able to save all the cabinets. The drying process can take a while and the fans are noisy. They won't repair the damage until it is completely dry, which makes total sense. We couldn't be happier with the result. The floor looks fantastic and the stairs are crisp and modern and meet current code. United Restoration treated us well during the mitigation and restoration. Just plan for it to take longer than you think because there are so many moving parts with demolition, plumbers, painters, etc. We recommend United Restoration wholeheartedly.

Call United Restoration first and always for any work, and if you pick any other restoration…read morecompany....Good Luck... you will need it. Call United Restoration and make sure they send out Lawton !!! United Restoration turned my kitchen nightmare into a dream kitchen!! They were OUTSTANDING during the entire process. If you have USAA just call United Restoration. Lawton did a fantastic job walking me through the claim process, provided recommendations during demolition and rebuilding and expertly managed all of the trades (electrical, dry wall, plumbing, construction, painting, floor team, mitigation...). Lawton's thoroughness and attention to detail prevented any rework or mistakes. Our renovation was not simple - we removed the sub floor, removed a wall, all new flooring downstairs, extensive electrical work and got pre-existing issues up to code, rerouted plumbing, new counters, cabinets, ripped out a sliding glass, put in French door, side lights, a coffee bar and bourbon bar, all new appliances. Not to mention all the scheduling of City inspectors.

If you have a home emergency I would definitely recommend choosing another restoration company…read more I've had 2 different projects done. One was at my rental property, the second at my primary residence. When a new tenant moved into the rental property we found many things that weren't done correctly, some that cost me a large amount of money. Thank goodness there was a new project manager, who corrected many of the problems caused for the last project manager. There was a huge amount of leaking when my tenant took a bath. It caused water damage in both adjacent bathrooms. The master bath floor was to be taken down to the studs in the insurer payment. It wasn't. When the hall bathroom flooded, the workmen found asbestos that has been covered by layers of tile. My question was if the adjacent bathroom floor had been removed to the studs, wouldn't asbestos have been found there too? The Project Manager admitted Yes. Asbestos was then found. The company covered the asbestos removal in that one bathroom but not the other. If they had done the work correctly the first time they would have known both bathroom floors were the same. Then the source of the tub leak had to be found. The plumbing under the house wasn't going to the city's connection. More big bucks for me. The new project manager did correct some issues that the now no longer employed Project Manager didn't correct. He couldn't believe that he actually took the new toilet I ha recently replaced & replaced it with a cheap one. I saw it & said "Where is my toilet?" The next day what I thought was my toilet has been returned,. But when I tried it the lid wasn't solid like the one I had recently bought. My theory was that he was running his own business on the side & skimming from First Atlantic & its customers When I had a pipe break at my primary residence I panicked & called First Atlantic. To my chagrin they assigned that same Project Manager. On hindsight I should have requested someone else. I later learned that he was sub contracting work to companies not used by First Atlantic. They had to remove the tile from my master bathroom floor to mitigate the water damage. It was obviously not done correctly. A few years ago I had my front door removed. The stud it was connected to, which was directly under the worst of the water leak, was so rotten that it crumbled into pieces. The tile company didn't shield the bathroom correctly while they ground away the inches of hard insulating material under the tile. My vanity, closet & bedroom were coated with the residue. I had to throw many things away. When the cleaners he hired were asked about cleaning the area they indicated their instructions were to clean a path from the VA bathroom and down the front staircase . I later learned that First Atlantic has their own cleaning crew that would never have said that. I could go on and on. Suffice it to say that even with personnel changes, I would never hire this company again.

They provided the services that I needed in our rental property after the unit above ours leaked…read morefor the second time in a year. USAA agreed to a verbal estimate from them. I signed the work order. They were done in a week. They provided all required documentation. They charged what USAA expected. No issues.

They are so unprofessional, can't even keep their employees. This Company is very unorganized and…read morewill drag your job out forever. They hired the cheapest subcontractor contractors they can find. The subcontractors state they aren't paid and when they are they come back to work the Company then takes money back. This seems to be the norm for this Company. I had multiple subcontractors say the same thing. Our home was never completed along with other homes. They have a home that they never came back to work on when they got a big check from the home owner. They got money from us never completed the job and all work needs redone by another Company. I do not recommend this Company.

Son and daughter in-law tried to use them after a pipe burst in their home. Unfortunately two…read moremonths after the initial meeting absolutely nothing had been done in their home. They had to let insurance know and had to go with a more reliable contractor. Would caution anyone looking for a contractor to find anyone else.

Triton Contracting Services of Virginia Beach just completed two bathroom remodelings for me. The…read moreremodelings were substantial. Will was the contact person for the company. He first visited with me to review the scope of the project. He and his company were offering to take over a project that was started with another company. The other company advised me that they were unable to complete the work due to its financial difficulties. Will offered to complete the job with no change in the amount the initial company quoted. Will and his team did an excellent job and just completed their work. All City inspections as needed took place and easily passed. Will kept me posted all during the project as to its progress and estimated completion. Calls or texts to Will were quickly answered. The service was first rate. Definitely deserving of 5 stars.

I contracted with Triton Construction to modify safety and accessibility issues in my bathroom…read more The experience was as painless as a new construction or remodel project could go. Wil and his team came through without a hitch. They were respectful, on time, communicated project status daily, and cleaned work area at the end of workday. I am extremely happy with the end product. I would recommend Triton if you'd like a competitive price and quality work.