Lawrence is kind, courteous and helpful in helping me find the best shoes for my "worrisome" feet -…read morethey are small but can be tricky with my narrow heel. Great business - definitely would visit again.

This was the only medical supply place I could find to take my insurance. I arrived at 9:00 a.m. on…read morea Monday when they are supposed to be open. I waited around 30 minutes and they never opened. I drove 45 minutes from home on my day off and they totally wasted my time.

The owner Dee seemed very knowledgeable of the scooters was very helpful in my selection I love it…read moreit's great to go on the beach with and for those shorts trips around town . I went back to get a few accessories and he was very accommodating and installed them while I waited Dee is the best .

The customer service is outstanding. The communication is clear and concise, questions are…read moreanswered without hesitation all concerns are addressed immediately. The installation is done with professionalism. The ramp is custom fit for the home, for the needs of client. Highly recommend this company.

They build ramps on your house without a contractor's license…read more.... When expenses go way down and sales go up, the Tycon/Hampton Roads Mobility family gets free money from our taxes

A flawless experience! I received a prompt phone call after contacting on the website and we set…read moreeverything up (on short notice) in five minutes. I needed a vehicle with ramp for a wheelchair for one day. The vehicle was perfect and clean and I was given a thorough demonstration on how to operate everything. It is so refreshing to have something go exactly as planned in life with no hiccups! I HIGHLY RECOMMEND!

Great work, very professional. Carolyn (coordinator), Angela (front desk), and Mike (installer)…read morewere all fantastic. First rate experience, highly recommend. Never pushy, always friendly and willing to answer any question I had.

Was able to accommodate our beach chair rental, even with relatively short notice. Thank you!!read more

This place has been a life saver for the past two years. My mom is partially disabled on one leg…read morefor 10 years. Prior to finding 1st Mobility Scooter Rentals online she would still make it to our annual VA Beach family vacation but wasn't able to enjoy the Boardwalk or nearby restaurants without a lot of effort. The motorized scooter has been a game changer the past 2 years. The scooter, once ordered, is waiting in the lobby of the hotel when we arrive and gets picked up when we are ready to leave. We now stroll/ride the boardwalk and can make it to some of our favorite eats without issue. We will be using this service any time we are back in VB.

First rate facility and awesome customer service …read more Been a customer for over 10 years- always happy with their service.

Great place for getting my insoles installed in my shoes!…read moreStaff was friendly and supportive.

They were quick to fix my window! I so appreciated the quick service, they were able to schedule me…read morejust a couple days out which was a blessing. I dropped my car off and walked to Sunrise Breakfast Shoppe. A few minutes after I finished my breakfast I received the call that it was ready for pickup. I couldn't tell my side window was ever broken. Months later and it still works perfectly. I really wish they did small windshield repairs too -- I have a few chips that I wanted done at the same time but they don't offer the service.

I absolutely HATED this entire experience. This was by far the worst experience I've ever had with…read morea business!! What made it so bad wasn't simply that it took nearly FIVE MONTHS to get the windshield replaced. It was how Coastal Glass handled the entire process and how I was treated as a customer. They were rude and unprofessional! I have a Corvette Grand Sport and specifically wanted an OEM GM windshield. I originally started the claim with another glass company, but the OEM authorization became tied up in delays. Coastal told me they could obtain the OEM glass through my existing insurance claim without me having to pay anything out of pocket, so I moved the job to them. At the time, I thought I had finally found the right company. I was wrong. When Coastal first told me my OEM windshield had arrived, I drove approximately 20 miles to their shop. Because of the type of car I own and how long I had already waited, I wanted to see the windshield and inspect my car before the work began. Instead of making me feel comfortable about entrusting my vehicle to them, the owner Kate seemed irritated that I wanted to take pictures of my own car and see the glass before installation. They eventually brought the windshield out, and then discovered there was a defect and couldn't install it. I had made the trip for nothing. After that experience, I made what I thought was an extremely reasonable request: please fully inspect the next windshield before calling me to drive all the way back to the shop. Kate's reaction to that request was astonishing. She became upset about me questioning their process and actually told me that she didn't want my business and that I should find another installer. I had already been waiting months at that point and did not want to start this insurance/OEM process all over again with another company, so I had to swallow my frustration and try to smooth things over just so I could finally get this nightmare over with. Weeks later, I was called back because another windshield had arrived. I drove there again, inspected the glass again, and this time one of their own technicians identified another defect. Once again, no installation. Once again, another windshield had to be ordered. At that point I was furious, but considering my previous interaction with Kate, and how fragile it seems she is when it comes to a customer who asks questions, I didn't even feel comfortable expressing my frustration because I was concerned that she would refuse the job altogether. Finally, another OEM windshield arrived and was installed on August 27. But they didn't even tape the glass down. I have not had any issues as of 4 days later But getting the final result does not erase the experience. As A customer--particularly one entrusting a company with a vehicle they care deeply about--I should be able to ask questions, photograph my own vehicle, inspect a replacement part before installation, and ask that a replacement part be checked before making another unnecessary trip without being made to feel like a nuisance. I never expected Coastal to control manufacturer defects or backorders. But I did expect them to set realistic expectations and have some knowledge. Also, I expected communication, organization, professionalism and some understanding of why a customer would become concerned after repeated problems. Instead, I often felt like my questions were an inconvenience to them. And Having the owner actually tell me she didn't want my business was what did it for me! This company doesn't understand customer appreciation. So in summary Five months, Multiple OEM windshields, Multiple unnecessary trips. An owner who told me she didn't want my business. And a customer who ultimately felt like he had to stop asking questions just to make sure the company would finish the job. That's why, despite eventually receiving the windshield I wanted, I cannot recommend Coastal Glass. The problem wasn't simply what went wrong. It was how they treated me when things went wrong. They didn't seem concerned, prepared or knowledgeable as to WHY this was happening. and they were VERY unprofessional in handling it !This is by far the WORST business I've ever dealt with

The process and the people were proficient and professional. At a very stressful time trying to…read moreimprove a family's life to transport their child with cerebral palsy, VOGB were able to process the sale quickly and handled all the other matters associated with the purchase. We experienced a little hiccup 3 months into the sale and I was impressed and relieved that they made good on their commitment and their reputation speaks for itself. No wonder they've been in business as long as they have. Thank you VOGB for changing a family's life. JW

Disabled drivers looking for a van beware! On June 7, 2023 I drove 4 hours to look at a new used…read morewheelchair van to replace my old wheelchair van. I have been disabled and a wheelchair user since 1992. I desperately needed to use a bathroom and despite selling wheelchair vans to disabled people this place has no accessible bathroom. The owner was not on site. I put money down on a van and left asking for the owner to contact me about the lack of accessible bathroom . When he called and I told him how humiliated I was to have to use a bathroom leaving the door open to the office he got angry and canceled the contract for my van - refusing to sell me the van because I complained!!