8/25/21 Dr. Levy continues to provide great medical care since I began seeing him just over a…read moreyear ago. That's covered in my initial review here. This review pertains to the group's in-house pharmacist named Melissa. She has been an absolute wonder to deal with and has been so incredibly helpful in finding and procuring grants and financial assistance for the outrageously expensive medication that Dr. Levy prescribed. After a VERY hefty initial co-pay of well over $2300.00, I've had no further out of pocket expenses for these meds, thanks to the tireless and persistent efforts of this young woman. Between Dr. Levy & Melissa, I couldn't possibly more strongly recommend this practice for those needing it.

Dr Levy is the absolute best. I have been going to him for awhile. He is through and explains…read moreeverything in a language you can understand. I was always very nervous going the first few times but now I am at ease knowing Dr Levy my doctor. But to my disappointment Dr Levy is leaving this practice and moving on to a hospital in New York to help people there. They will be so fortunate to have him. But their gain is my loss. Now I start over with someone new. Dr Levy said he would leave me in good hands there so I am putting my trust in is recommendation and wish him the very best in his new adventure. Good luckDr Levy. Judy Dutton

This place is THE best. How can I say anything else when I had Stage 4 cancer and they saved my…read morelife?! They did it will skill, compassion, teamwork and prayers from above. I came here several times a week for radiation and many, many other visits before and after . I was also impatient for a while and was never in such a comfortable and well attended hospital room. New gleaming hardwood floors and extra room and furniture for guests. They have free valet parking for patients and a super comfortable waiting / lounge area with a piano player on occasion. I love this place and can't say enough about the entire oncology teams and their support team (s).

I had to make this a place here on yelp! The Gray Center as I/many refer to it is truly a wonderful…read moreplace. Since I got sick almost 4 years ago this has become my home away from home. I am here weekly/bi weekly & from the minute I pull up in my car & the valet guys or girls take my car to me walking in the door to the center, I feel the love, compassion & hope! Every Doctor, nurse, pa, medical assistant down to the girls at the main desks, EVERYONE is truly wonderful. It sucks to be going through such a sh!tty journey, but feel so blessed to be going to such an amazing place for treatment. I have no anxiety or fear any longer when I come here, I simply feel love & compassion!

This is a cancer canter. I doubt anyone will go to YELP for treatment options...but hey, you never…read moreknow. I have cancer. Not a bad one, but I have it. My doctor sent me to another, that one to a third. At some point a course of treatment was elected. I had surgery and they cut things out of me. They moved stuff around too fix the empty space. I couldn't move around easily for a while. I started healing. Then the doctors got evil. They sent me for chemo. To make sure 'we kill any we might have missed.' That's where Smilow came in. They pumped me full of stuff. My bones hurt. My skin hurt. I felt sick to my stomach...you know what I mean. But that's where the staff there made a difference. They were kind. Helpful. Gentle. They treated me as a human, but they didn't pity me. They ALL, from the receptionist to the guy with the mop seemed to understand how hard this was, how every week it was harder and harder for new to submit myself to what I knew was going to hurt. Thank you, thank you, thank you ...

Dr. Cutitar does routine colonoscopies. She did mine about a week ago. There was an office…read moreconsultation about two weeks in advance. She's very nice to talk to, she treated me very well. She was friendly and answered all my questions. Her office assistant (Alison?) was also very nice and helpful. In the hospital, again she was friendly, reassuring, relaxed. It was as good an experience as I could have asked for. I recommend her wholeheartedly.

Infusion room is very short of nursing ( I know this because the nurses were very verbal about it)…read more the RNs are rushed and this leads to rushed IV starts and lack of observation by them. These nurses also are responsible for mixing drugs - cleaning chairs and preparing waste for pick up Prohealth can do better staff the room

I have been a patient at pro health for 5 years. I received top care from Dr. Citron and his team…read more Since the office changed to Optum it is disgraceful how patients are treated. The gross unprofessional I have experienced is so disheartening. The head Nurse Jill has no business treating cancer patients. She is rude and disrespectful. The atmosphere is so negative. I saw Dr. Schwartz for the first time a few months ago, the exam was not through and I never received a call to review my test results. I had to send multiple messages and call several times before getting her on the phone. How can I trust my life with these unprofessional people. I would recommend you find an oncologist office other than here!

My wife was diagnosed with Stage 1, Grade 3, triple-positive breast cancer, and we have been…read morereceiving treatment at Memorial Sloan Kettering for the past several months. We initially chose MSK because the cold cap treatment was covered by our insurance, and we expected the high level of care and coordination that a world-renowned cancer center is known for. Unfortunately, our experience has been extremely disappointing. The biggest issue is that the facility appears to be severely understaffed. It is not uncommon to arrive early for an appointment and then wait anywhere from two to four hours before being seen. Communication between the nursing staff, clerical staff, physicians, and schedulers has been poor, creating confusion and unnecessary stress for patients and their families. We travel from Manorville for these appointments, and the lack of organization has made an already difficult situation even harder. My wife has completed chemotherapy and now only receives Herceptin injections, yet we continue to experience excessive delays. On one occasion, we received a text message informing us that the office was running three hours behind schedule. My wife is a nurse and repeatedly had to advocate for her own care. Before one of her surgeries, she had to request basic preoperative lab work herself. Patients should not have to push for what they believe are standard evaluations, especially at a world-class cancer center. Several incidents seriously undermined our confidence in the quality of care being provided. My wife experienced symptoms concerning for a pulmonary embolism, yet it took approximately 36 hours to fully evaluate and rule it out. We were also left seeking outside diagnostic testing to evaluate potential heart-related complications rather than having those concerns proactively addressed. Following her port placement, retained stitches were left behind and had to be removed. During cold cap treatments, obtaining pain medication became a frustrating struggle rather than a routine discussion about patient comfort. One of the most concerning experiences involved my wife's laboratory results. She noticed significant changes in her lab values and expressed concern to the nursing staff. Those concerns were dismissed. Two days later, she was nearly septic from an infection that required medical attention. While not every complication can be prevented, concerns from actively treated cancer patients should never be casually dismissed. Communication regarding pathology, biopsy results, and treatment updates was equally disappointing. We were often left reviewing reports through the patient portal without a call or explanation from a provider. No patient should have to interpret complex medical findings on their own while undergoing cancer treatment. The only consistently positive part of our experience was the PCTs and nursing assistants. They appeared overworked and understaffed, yet they were often the kindest and most compassionate people we encountered. Unfortunately, our experience with many infusion nurses was very different. Nurses frequently entered the room, hung medications, and left without introducing themselves or explaining what medications were being administered or why. Patients deserve to understand the treatments they are receiving. We also became frustrated with what felt like a rigid, protocol-driven approach to treatment. Decisions appeared to be based almost exclusively on a single clinical trial, while other studies and treatment discussions raised by my wife were routinely dismissed. We expected a more personalized approach that considered her specific history, symptoms, treatment response, and concerns. To make matters worse, we were incorrectly billed approximately $12,000 due to an administrative error. While the issue was eventually corrected, it created significant and unnecessary stress during an already overwhelming time. What was most upsetting was the attitude of some of the staff. The nurse manager was extremely rude, and the charge nurse came across as cold, dismissive, and unapproachable. When patients are battling cancer, compassion and communication matter just as much as medical treatment. MSK may have an outstanding reputation, but our experience was marked by poor communication, excessive wait times, lack of coordination, billing errors, dismissive attitudes, and a disappointing lack of individualized care. Cancer patients and their families are already carrying an enormous burden. They deserve timely care, proactive communication, and confidence that their concerns are being taken seriously. Based on our experience, I wish I could give this place zero stars.

Too confusing- I am coming in for Radiation treatment for eight days and need to park my car…read morewithout walking any great distance. There does not seem to be any on site parking.

Front desk staff are not that friendly and do not seem pleased to be working there but everyone…read moreelse is pleasant and helpful. Even those just taking blood/administering infusions and injections. The doctors are extremely thorough and will run every test they can think of to help diagnose the issue. I do believe the quality of care is high but there are definitely areas to be improved on starting with reception.

Every time I go, I pay in person. Yet repeatedly, every time a few days later I am billed for what…read moreI just paid. Poor billing department. Also, every time I go, the secretaries tell me that my appointment is a different day/time. EVERY TIME I GO! So then I am left with waiting 1.5 hours for a bus ride home, for I cannot drive. They are unorganized, so I stopped going there and switched to Stony Brook Hospital Hematologists. I first tried seeing Dr. Yelda Nouri. She quickly stated something briefly. Then she rushed me out the door. I tried to ask some questions. She replied in about five words. Then she left the room to make more money by seeing more patients. She does not care about patient's health; works only for money. Dr. Nawaz is brilliant and kind, yet runs 45-60 minutes late. The Patchogue location has poor quality sensors for the water to turn on in the restrooms. The water turned on for only one second, off four seconds; on again for one second; then no more water at all from the faucet. I have never experienced such poor water sensors before. I almost began to bleed caused by so-called blood specialists. They seem to have no idea what causes eczema. My fingers within two minutes became cracked, peeling and almost bleeding from this location. Patients with eczema, beware. In general, NY Cancer and Blood Specialists has some good doctors, some not so good, and the quality of everything else is poor.

Dr. Dowsett is my mom's radiation oncologist. She is 84 and has Alzheimer's disease as well as…read morecancer; I live across the country and am trying to manage her care and help make decisions from far away. When I was home, I went with my mom to her appointment with Dr. Dowsett - he was very kind and personable with both of us; he treated her with respect in spite of her memory problems; he gave us very thorough and honest information and guidance. It seemed as though he adjusted how he talked about things to accommodate my level of understanding and my mom's ability to track the conversation. We are still working with him to decide on how to proceed with treatment, and he has been available for questions far beyond the norm for doctors these days. I know I've asked him the same questions more than once, because there are so many details to keep track of, and so many ideas bouncing around, it's hard to keep it all in mind... and he has been patient and understanding regardless. We haven't been through the radiation part itself, so I can't say anything about his medical judgment, but he seems very knowledgeable and competent, and given how he has worked with us so far, I trust him. For anyone who needs his services, I'm sorry for what you're going through, but I think you'll be glad to have Dr. Dowsett on your team.