An Apartment Review of SilverCreek on Main in Maple Grove MN ::…read more The furnaces in the 1 bedroom units are electric whereas the other units have a gas furnace. You are responsible for the electricity used for the furnace. I had Excel Energy come out to my unit and make the necessary corrections to my bill as electric furnaces (during the winter months) is discounted. This was never disclosed to us prior to the lease signing - we were told that All the utilities were included in the monthly rent - NOT True. The Property Manager (Amy) had refused the Excel employee access to the property - so I had him remove his badge and had him enter as my guest. When she found this out - she called Excel "Demanding" my account information - Excel refused as this would be a violation of The "Privacy Act" and a Crime - she was verbally aggressive and thank goodness that Excel recorded their conversation with her. Unbelievable !!! In January I did not receive a "Certificate Of Rent Paid". SCOM was claiming tax exemption) I investigated this with the city and county only to discover that no deed had ever been filed. It was still in the city of MG's name. This was addressed by 3 MN government offices including the Attorney General's Office as SCOM "Refused" to correct the "Intentional Inaccuracy" of my CRP. MG requires ALL rental communities to do background checks - SCOM was aware of this requirement and yet did not do so. This is a community that consists of "Senior Bullies" I personally experienced/endured senior bullying myself. The Intentional - Alienating, Ostracism and Isolating of individuals. Gossiping & Rumors. Bigotry. Discriminatory behaviors and actions toward individuals is displayed by staff (not all) and residents as well. I personally was "Intentionally" skipped over for a garage stahl by the leasing agent numerous times. I Most definitely would "NOT - NOT" advise my Worst of acquaintances to reside here‼ Corporate & Staff (FACTUAL) DID use "Intimidation Tactics" toward Seniors to silence those of us who voiced our concerns with threats of "eviction or termination of our lease agreement/s". SCOM termed it :: "Interferring With The Management Of The Property". I have saved All documentation as support of my statements made here. SCOM Management did NOT like the Fact that I possessed much knowledge about MN Tenant's Rights (Home Line Attorneys) - that because they were 2 months behind in work orders (Fact) - that I/We could go down to the Hennepin County Courthouse - file a complaint and then the County would hold our Rent Checks in an escrow account until the work orders had been completed. In addition :: dog feces have been left in the halls & sidewalks for walkers, wheelchairs, and scooters to role through - A Maple Grove "Health Code Violation"‼To address Christine's comment on YELP about a "Mutually Agreed Upon Resolution" :: NO Such Agreement Exists - I Never signed a Non-Disclosure Agreement‼ Corruption‼

Awesome team work at SilverCreek on Main. Everyone is very supportive and willing to lend a hand…read morewhen needed. Management digs right in, assisting with even the smallest tasks. Throw in the the positive working environment, and it is not wonder the residents love living there.

My grandma lived here in the memory care unit for several months after being discharged from the…read morehospital. While of course there are some wonderful, hard-working people here that I appreciate so much, for the most part, my grandma was neglected and did not receive the care or treatment she deserves, especially considering the fact that we paid over $6000 per month for her to live there. I understand being short-staffed and overworked, I am a social worker... However, the way I saw some of the workers treat my grandma was unacceptable. Additionally, they did not provide many of the services that we were paying for them to provide. My grandma was lucky if she got her clothes changed once a week, they rarely did activities with the residents, and they told her "they could not help her" when she asked them to help her dial the phone to make a phone call or turn the TV on, etc. They would say things like "you better eat your meal now because you will not get anything later," and overall were just mean.

this is what you get at the willows of arbor lakes. do not move your loved ones there! they keep…read moreneglectful staff and don't reprimand them!

I am so impressed with this community. The staff and residents are so friendly and seem genuinely…read morehappy. The caregivers and nurses are kind and have the resident's well-being at the focal point of their day. My aunt lived here and she raved about the food and activities they offer. I would definitely consider them for other family members.

My husband and I moved into Havenwood of Maple Grove in the fall of 2023. We have been here for 9…read moremonths. We find all of the staff to be very friendly, and welcoming. They assign you to an ambassador - a resident to show you around. This is so helpful to get some tips and tricks about navigating this new phase of our lives. When we read this negative comment above, I think several things have changed. Now there are 3 people who take care of maintenance and new employees in the dining department. There is now a deli that has soup, pizzas that are really good! And so much more. Activities are fun, over all it's great place to live.

Beautiful facility. I just moved in and am anxious to join in the activities and meet new friends.read more

After nine very good years in independent living, my husband is in the…read moreBirches for care after falling and sustaining three back fractures. He is a very discerning physician and is impressed by the care he is receiving. The staff, including the PT and OT therapists, have been top notch. Thank heavens we moved here. Polly B.

I'm actually a retired nurse , that was bored at home ,after a couple of years, I took a job at…read moreWaterford manor a little over a year ago part time . I absolutely love working here , in all my years of experience, I never worked somewhere, that has a nicer group of employees, , I've not met one person here from house keeping to maintenance, dietary, nursing and administrative, that have not been super nice and kind.

From the owner: The Waterford, located in scenic Brooklyn Park, MN, is comprised of an independent living…read morecommunity, as well as assisted living, memory care, and advanced care. The Waterford offers maintenance-free senior rental residences with comfort, security, and support. When you move to The Waterford, you enjoy the benefits of our active, amenity-filled campus along with the peace-of-mind in knowing additional care is available if needed.

My Mother was at Amira for 4 years in the memory care unit. It was bad, and then it got worse…read more Every single time I went to visit, she was wet. Every single time! We even bought flow-through pads to use in addition to the depends, in case she was a "gusher". There were times she was wearing the depends and two flow through pads and was still soaking. FYI, that means she was sitting in 8 cups (1/2 gallon) of urine. I am just a dumb landscaper, but perhaps that explains the multiple UTI's that she had every year. She also had multiple falls (a result of dizziness from the UTI's) and a broken hip and later a broken femur. The best thing Almira ever did for us was kick Mom out, because it forced us to find another place for Mom. She spent the last 4 months at Breck Homes in Bloomington, where they made her feel useful and had so many outings that it was hard to visit her. Pretty is as pretty does, and Amira doesn't! If you are looking at memory care, visit here at meal time. Do these people look like they are enjoying themselves? Does the food look appetizing? Can they even hear each other, if they wanted to talk? Is there room to comfortably move around the tables with a wheelchair or walker? Yes, the fireplace is pretty. Is the room functional? Comfortable? Does the staff chit-chat with the residents, or do they just boss them around? Ask the employees you run into how long they have worked there, and ask if anyone has been there since the opening which is less than 6 years ago. There is only 1 who has been there the whole time, and she is the only one who knows how to get things done. Hint: it is Linda at the front desk. Raona

This place is the worst company I have ever had the misfortune of knowing. My grandma was treated…read morehorribly here. From the beginning it's been a headache! We would come visit her and she would smell like urine, she would have a dirty depends on for hours. She was barely washed with either a cloth or actual shower. She had 2 falls that didn't make sense, so we bought granny camera's, which were frequently turned off by staff until we told them it was illegal. Some of the staff did the bare minimum to get her ready for the day. She had 2 more falls which the staff was no where to be seen. She layed for 2 hours on the floor until they found her. Just when you think things couldn't get worse, it did. I sent flowers and a teddy bear to her one day and the teddy bear is no where to be found. My grandma contracted the Covid-19 virus here. She has since passed away. Unfortunately her death was not peaceful in any way. This company is absolutely horrible. The management is cowardly and quite literally pathetic. This company should be shut down. Our parents, grandparents, sisters, brothers and all other family deserve so much better. Please think twice before sending your loved ones here. I guarantee you, you will regret it, I do EVERYDAY. I wish she was still alive but at least she is no longer in pain .

We lucked out in choosing Home Instead to take care of our 90 year old mother. (she was 87 at the…read moretime). Their services are phenomenal, starting with the first call. Mom was in rehab and about to be released. She refused to let anyone in the family take care of her because she didn't want to be a "burden". Home Instead came to the rehab facility within hours of my call and it was smooth sailing after that. Their patient coordinator, office staff, care givers, and especially the owner, John Stuck have been so attentive we'd think we are their only client. John has been to see mom several times and each time it just brightens her day (he is quite personable). We have never had a problem with their services and whenever I call with a change, etc, their response time is lightening fast and handled as though we are family to them. They also have a pay scale to match the clients needs. We are currently on the companion care plan and when mom starts to decline, we can move up a notch to the personal care plan, etc. And mom likes the variety of care givers each day. She has the same 3-4 that rotate (24/7) and she never gets bored. Since mom never wants to leave her home, now she won't have to - because of Home Instead, she can stay home as long as she wants. She is living on her terms which has kept all of us sane. When the time comes that you ever need this type of care, save yourself a lot of time and call Home Instead first - you won't be disappointed.

Elder Voice Advocates just reported that a caregiver here took nearly $3000 from one of their…read moreclients. This happened to my parent under their care, too. Avoid this place!!!

Around 2:15 pm on 4/11/2023 I witnessed an elderly lady fall head first onto the sidewalk. I pulled…read moreup to her and asked her if she was ok. She stated she was fine and attempted to stand up. I told her to hold on and that I would run into what I assumed was where she was living which was St Therese in Brooklyn Park. I told the two ladies at the front that one of their residents had falling and had a gash on her head. There was no sense of urgency and the fat one just sat there and the other one came to the door and just stood in the doorway. I went and got the lady that had fallen who by now was walking up the sidewalk. I don't even work there and I was more compassionate than the two ladies at the front desk who did absolutely nothing. I'm hoping this residents family is reading this. Get your family member out of there because they don't care. OAN: I did use to work at this place and it was horrible! I quit due to some things I witnessed and was not comfortable with.

From the owner: Saint Therese at Oxbow Lake offers a welcoming and comfortable atmosphere, inspired by the area's…read moreagricultural heritage. Since 2006, our senior living community has provided residents with warm, inviting spaces for independent living, assisted living, and memory care. Enjoy a fulfilling life at Saint Therese, with a variety of amenities, activities, and spiritual and social opportunities to support your needs. Our campus includes independent and assisted living apartments, as well as private transitional care and long-term care suites. Find your home at Saint Therese at Oxbow Lake and contact us today to schedule a tour.

My son moved in here in February. He is very satisfied. The staff are wonderful & the house is so…read moreclean. Don't agree with the two previous posts at all.

From the owner: Stonecrest Living strives to enrich the lives of those we care for every day. We deeply believe in…read morecompassion, respect, excellence, and integrity, that is the core of our mission. Our work is driven by love and support, and our staff live by these core values. We believe that we are the right place and provide the right care for our residents, we seek innovation and creativity to better define care into the future, that is our vision.