hello . my name is barbara partridge i currently reside at glen mills senior living for almost a…read moreyear i enjoy the morning walk to breakfast and being greeted by the smiling faces of the nuring staff the food is always enjoyable at 10 we have the daily chronicle which is an interesting discussion of new and old news and followed by the fitness class we have different word quizzes and physical games. we always have the security of the wellness nurse basirat who is always pleasant to us. some days we have movies and special entertainment. in ealy evening i sit out on our lovely patio or visit our library. all and all it is pleasant place to live.

This is a great place if you want your loved one to be neglected. If you want to be lied to about…read moretheir health and the care they're receiving definitely send your loved one here! If you want your family member to sustain physical injuries because the staff neglects them choose the Hickman. Sure, the rooms are nice and the food is okay but the quality of care is horrendous. The Hickman should be shut down.

As a member of the Board of Directors at The Hickman, I am inspired by each staff member who I…read moremeet. They come to their work with a depth of health care experience to serve each resident with an extra dose of kindness and grace. I am very proud to be affiliated this fine organization.

My 98 year old mother was at Wellington for close to 6 years. Ever since Senior Lifestyle took took…read moreover from Benchmark Senior Living Wellington went from a 5 star facility to a 1 star facility. Food got worst, work conditions got worst (just read the staff reviews on Indeed), they got rid of good, caring people. My mother died in there in early October 2020. Within 3 days between my mom's death and family cleaning out the apartment, a theft occurred of close to 50 valuable Swarovski crystal. I noticed a very suspicious series of events when the theft occurred. We notified senior management immediately. After speaking with the new senior management, my brother and myself left with the feeling they never really cared. They blamed it on a family member taking the crystal or another resident going into mom's empty apartment and stealing the crystal. I doubt if they even questioned their staff. The family has the feeling that the heirloom crystals will never be returned. Shame on the person who stole crystals from me deceased mother.

Skilled nursing is severely understaffed and very poor management from director. Director is…read morecombative and neglectful, with Little compassion for residents and their families. Staff turnover is extremely high. All of the above resulted in neglectful care of residents. residents would hit call button for assistance to go to the bathroom or with a medical issue and wait for 30 mins. Our loved one had a very painful medical emergency and the director refused to give pain medicine out of spite. Another time our loved one was not changed into a new outfit for three days (and they had had a bathroom accident). We observed memory care patients often parked alone for hours in common areas (some who were very verbally active repeating phrases over and over for hours) and distracting to other non memory care patients trying to use area. I also observed some of the staff mocking those same patients. And also these patients were Wellington hall was a really wonderful place for our loved one but once it moved beyond there to skilled nursing, this place looked good but once you start to look at the details the care is poor.

Constant turnover, complete incompetence, and no one to contact to address concerns. My mother is…read morein memory care and had bruises all over her arms the last time I visited. They can't retain the few good staff they have, despite drastically increasing rates. Very poor level of care. Please do not place your loved one here if you have any other option.

Our sister has been at Highgate for the past several years. Initially we were pleased with the…read morecare, activities, and meals. Unfortunately this is no longer true. They have lost 4 executive directors in the past 2 years and the last one, gone since December, has not been replaced. They are on their 3rd physician group in the past year. They have lost receptionists, finance and marketing staff and activities staff. Highgate has not been monitoring response times to the call buttons. Our sister has to go to the nurses office to request assistance for a shower, and several times has either not been showered or showered alone, which she is not safe to do. The monthly activities sheet looks great, but in fact a lot of the activities listed are not done! The residents have been complaining for years about the poor Direct TV reception (analog), but despite the fact that the facility has WiFi the leadership has not pursued switching to a streaming company. Our sister is being overbilled and we have been unable to get this corrected despite multiple phone calls and emails. The physical plant is in sad shape: the dining room was closed multiple times this past year for repairs, the first floor activity room was closed for over 6 months due to leaks in the ceiling and substandard repairs, and the apartments lost heat for a few days this winter. We are actively looking for an alternative facility, which is sad since our sister has made friends here. Genesis leadership- you should be ashamed of your lack of attention to this once lovely place!!!

I have been a resident of Riddle Village for over six years. RV is a wonderful place to live. The…read moreadministration and staff bend over backwards to keep us happy and active. During Covid, the staff delivered warm meals to each apartment for more than a year. The President and VP during Covid went to WaWa each day in their car to pick up personal items for residents who could not go out. The meals here are restaurant quality. My spouse was in assisted living after returning from the hospital and he was given the best of care until he could return to independent living. I am baffled by the few negative comments. No place is perfect but Riddle Village goes above and beyond to make residents happy. RV also has a full time medical doctor on staff Monday through Friday. He is also the primary care physician for many residents in independent living. The President and VP are always available for comments and attend many of the activities and play in tournaments with the residents. They are seen on a daily basis all over our campus. The residents here are very friendly and kind and look out for each other. We are lucky to live here!!!!!!!!

Riddle Village is a vibrant CCRC. The residents are welcoming. I find the culinary options/food…read moreplan great. Love the option of indoor parking & the opportunities for residents to participate in many, diverse activities.

My sister and I had a wonderful, informative meeting and tour of Merrill Gardens with Alyssa Dolan,…read moreand we knew from that meeting that our mom would be in excellent hands in this memory care facility. The Director of the Memory care, Michael, was so available to help us whenever we had concerns and continued to provide our mom with such kindness and care along with all of the staff. They helped us thru all the ups and downs of Dementia. I could go on and on with the names of the rest of the staff that were so kind to us.

Lack of quick responses when requested are too common! This has occurred any number of times. I…read morelooked for and found them talking on their cell phones instead of heading to a requesting room to help. This lack of response is heightened to me since I JUST was in CCH. I rang for help, and WITHIN 4 seconds an audio response was given, asking what were my needs? When I replied that I needed help to get to the bathroom (I have to use a walker), there were 2 people RUSHING into my room in less than30 seconds! Quite a discrepancy!! I have been visiting for 2 months now. No change seen.

My Mom has been at Truewood for 17 days and she seems to be pretty happy so far. I've been pleased…read morewith Wendy and the few staff members I've met, and I've been most grateful to Ben for helping my Mom personalize the cabinets in her apartment. I'm eager to see how my Mom settles in as the third week comes and goes. I'm also excited to see the new windows that are being installed in her kitchen space. Overall, I've been pleased with Truewood so far. I'm hopeful that this can be the place for my Mom longterm. Sincerely, Scott Paynter

Now my mom gets to walk daily! Love the long corridors to get to residential rooms, activities and…read moredining. She adores Bingo, even if it did take a few months for her to get up her courage to attend. Mom has also made friends. Especially one woman who likes to sit with mom at most meals. Quite a few know mom's name. That is so encouraging and accepting, putting her at ease, every day. Sadrena, the wonderful activity director is smart, patient and engaging. And efficient with games and light snacks. Thank you for all of your considerate attention and careful care.