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    Truewood by Merrill, Glen Riddle

    4.0 (2 reviews)
    Open Open 24 hours

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    2 years ago

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    Ask the Community - Truewood by Merrill, Glen Riddle

    Merrill Gardens at Glen Mills

    Merrill Gardens at Glen Mills

    2.3(3 reviews)
    2.8 mi

    Sometimes life requires people to move fast, in our case 10 days fast! We can't express how happy…read morewe are with our experience at Merrill Gardens at Glenn Mills. Melissa Donovan was professional, kind and compassionate to our family's unique situation which included a super quick transition to assisted living for our mom. My brother and I live out of state; thanks to Melissa we were able to set everything up through emails and texts 5 days prior to her move-in date! Melissa communicated with us daily so we would have a smooth transition, and we cannot thank her enough. The staff at Merrill Gardens are top notch and really care about the residents. Everyone made mom feel welcome right away, she has been living there for only 3 weeks and is happily enjoying her daily activities. Moving to Merrill Gardens at Glen Mills has greatly improved her quality of life and it's a blessing for us to know she is happy and in such good hands. We love hearing her talk about her day every evening. The maintenance staff and guest services continue to help and check in to make sure mom is settling in since we went back home. The food is fantastic, the building is beautiful, and the amenities are unsurpassed! Thank you, Merrill Gardens, at Glen Mills for the amazing experience!

    Our 95 year old Dad entered Glen Mills Merrill Gardens in mid April. He had come from his home…read moreinto a facility for the first time in his life. We are a family of 8 adult children who spent time daily visiting our Dad. The service presented and sold to us was not what we came to experience. We witnessed staffing shortages especially weekends almost without exception. The staff was stretched to beyond ability to meet the unit needs. It was clear that this facility was not equipped to operate a Memory Care unit and it was the part of the business with the lowest priority for cleanliness, food prep/quality, staffing and oversight. There were some very good caregivers but there were also some that lacked training in dementia and understanding of the service that was promised. We now have our Dad in another facility and can see the difference in training and care. I will not go into further detail in this review...just understand if you are looking at this facility, the person selling you the service is stating what should be happening vs what actually is. You will not see in a tour what is happening especially evenings and weekends.

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    Merrill Gardens at Glen Mills
    Merrill Gardens at Glen Mills
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    Truewood by Merrill, Glen Riddle - retirement_homes - Updated September 2026

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