I highly recommend, received my glasses in 15 days like promise, my 3 pairs including my gifted…read moresunglasses are beautiful and the staff we're all very nice ! Thank you very much for the great service !

Visited this location of Farhat for an eye exam. Appointment was booked one week in advance, and…read morethe doctor was running 45 minutes late. Exam was decent and professional, although not the friendliest. As expected, the sales pitch began in the doctor's office, to buy 2 pairs of glasses, for two different purposes. No thank you. Again, at the cash, the same pitch, after declining it twice during the exam. I left, with my prescription, confused and unimpressed. Major change in friendliness upon learning that I was not buying frames there. Meanwhile, store was doing brisk business with people who were, there seemed no reason to sell so hard. Some people can't afford their frames, and buy online. They offer vision tests and they should respect that.

I bought 3 glasses for a hefty amount at this store. They never bothered telling me that the…read moretreatment on my expansive progressive lenses was botched and never offered to replace these lenses. Silly me - never realized why this lenses take forever to clean...When a specialist told me (after more than 2 years of wearing this glasses) what happened - they refuse to own up and compensate/replace the lenses. If being royally screwed over is your thing - this is your store. Otherwise - stay away!!!

Received exceptional customer service from the manager at this location - Tuan Le Dang. Over and…read moreabove what was expected! Will definitely return here for my next pair of glasses.

Very friendly staff, great selection and affordable glasses. Highly recommended. Will definitely…read morebuy gain and give referral

I bought a pair of glasses here in August and had a really good experience with the purchase and…read moreafterwards. They have a wide selection of frames in all the latest styles for men, women and children. The owner is really nice but I found that some of the front desk staff are less friendly. The arm of one of my glasses fell off and they fixed it without charging anything, which was appreciated. I will definitely be returning to buy glasses here in the future!

You can get an enjoyable experience every time, well almost every time…read more Very helpful staff and aim to please but due to staff shortage and high attrition rate, the service experience suffers especially within the pharmacy section. Things are not always bad but also not always great, the importance is in the attempt to make them better.

After moving to the West Island a few years back, I had transferred my file here since it was close…read moreto my house and conveniently open until midnight. It all goes downhill from there. My review is strictly based on my experience at the prescription counter/pharmacy section. The wait to get a prescription filled is oddly long regardless of what time or day you visit, having waited a half hour on more than 1 occasion with barely any customers present. They used to have great staff at the counter who were professional, and kind but now the staff has completely changed and they are rude and very unpleasant to deal with. Every single time I go I witness an unpleasant exchange of words between a staff member and a client, not acceptable. They have also made errors in entering my insurance information making me have to pay upfront and return for a refund after my insurance company confirms that my coverage is active, but staff incorrectly entered my birth date or coverage info, and then of course returning for the refund I got attitude from the staff member and no apology for their error. Tired of dreading going to pick up a prescription I finally switched pharmacies and what a difference. I've even called and left a message for the pharmacist when switching my families file to another pharmacy to speak to him about my concerns and as expected, never got a call back. Funny thing, when I called the nearby Uniprix to switch my file they automatically guessed which pharmacy I was transferring my file from, guess I am not the only one!

I always buy glasses here for the family. We save hundreds of dollars, compared to other stores,…read moreeven without the sales. The customer service has been great over the years. The glasses are of great quality and very stylish. Optician gave great advice about eye health.

BonLook - Bad service. I am giving them one star, although they deserve 0 in this instance. I…read moreordered my glasses on Nov 3 and paid in full, I had to return to the store on Nov 6 to have my measurements taken. My measurements were accepted in the lab on the 7th. I was told it would be 5-7 days in the lab to make my glasses. On the 26th I still had no news and called customer service, I was told they would look into my file to see what was going on and call me back. On the 27th I phoned again since I had no news, I was told that my glasses had left the lab and were being sent to the distribution center to be sent to me. The apologized for the delay and told me to send an email to customer service so they could give me some form of compensation for my issues. On the 28th I receive an email that my glasses do not meet quality standards and they need to be remade. I phoned customer service to ask what was going on and I was told that my glasses were fine and were being sent to me. I inquired why I had received this email and I was told it was because my lenses were two different colors, "but trust me, they're fine". After being told that her information was correct and my glasses were in fact being sent to me, I received another email with a new order number. I asked to speak with a supervisor and she said she would have someone phone me back right away. Now we're the 29th, I phoned back and asked to speak with a supervisor, and i was told that the supervisor didn't have time for me and I would have to wait 24 hours for someone to call me. This company only cares about money and does not care about their clients. I have been lied to being told anything just to get me off the phone. Buyer beware!

We are longtime customers, since the 90's. The sales-team pressure has been increasingly annoying…read moreover the years: They are constantly pushing their spiel and their promotion no matter your objectives and best interest. They insist that you change frames and are persistent... Extra commission for frames? If you ask enough questions you will pull apart their strategy and get on a path that suits you, the customer. I would encourage anyone to do their homework and get estimates elsewhere. It is a convenient place to go but do your homework first and know what you want.

I've been coming to New Look since the 90's and have always been satisfied with their services but…read morethis last visit left a bad taste in my mouth. I made an appointment because I wanted to get new contact lenses. I also wanted to change the lenses in my glasses but keep the frames since they were a little over a year old and still in excellent condition. So I went through the exam and Lisa Hsu was very professional. Because of my medical history, she advised me to delay getting contact lenses at this time and just change the lenses to my updated prescription. Fine, I can respect that. So she passed me off to an older sales lady. I told her I wanted to change my lenses but keep my frames. She asked me why and informed me that they were having a 2 for 1 promotion on glasses. I replied that I didn't need new glasses because I was perfectly happy with my current frames. Then she said my frames weren't trendy and started showing me glasses that weren't my style at all. She talked to me in a condescending manner the whole time. Afterwards, she told me two glasses would cost me over $900 and I should put down a $200 deposit. I told her I didn't have that kind of money and I just wanted to get my lenses changed. She looked at me like I was stupid for not taking advantage of their promotion. Then she asked me how much money I brought with me and said she'll accept whatever I had. I was turned off by her desperation for my money. I didn't want to give her any of my business and got the hell out of there. I decided I was going to shop somewhere else where they'll respect my wishes and give me what I want. Sorry lady, you lost yourself a customer. Word of advice: listen to your customers and don't insult them if you want to make money off of them.

Dr. Pinsky is always very thorough and really takes his time to be sure he gets a complete family…read moremedical history so that he understands how that can effect your eyes. He also has a great sense of humor :-) This clinic does tend to ALWAYS be really busy, so be prepared to wait a good 30-45 minutes past your appointment time. If you don't want to wait, book the first appointment in the morning.