Great store Great selection…read more The store is permanently closing so come get your gowns while you can. Last day is December 30th

Awful low-class service. Staff is rude and the store looks like it hasnt been given a proper…read morecleaning since 1990. Prices make no sense considering how low-quality the dresses are - and the designs themselves look dated. Straight out of the 90's. Go here if you want to spend a nonsensical amount of money to look awful.

Location: FAIRVIEW MALL AT NORTH YORK, ON…read more I have jus had an awful customer service experience at this location... this employee said her name is Adriana, she also said she is the manager (after she had already offered me if I wanted to speak with one) The whole situation could have been resolved by saying: "when using PayPal method, the physical store has not means to issue a refund SO the return needs to be requested online, the order needs to be mailed and then I will get the refund" THATS IT! THIS COULD HAVE BEEN A VERY SHORT CONVERSATION. I found this out online in one minute, after I left the store. So now, the story/context: I walked in the store, no one acknowledged me, this employee was not wearing a name tag, I was waiting by the cashier desk for few minutes when another customer ready to cash out yells at this employee (that she said to be the manager) She goes straight to cash out this person that came after me, I kept waiting, I didn't say a thing. She proceeds to grab my package and rudely asks me the returning information they need. No greetings, no smiles, nothing, which is odd at the Canadian retails stores. Fine. She procedes to tell me that, because I paid with PayPal, there is no refund option for me and so my options where gift cards or store credit... I explained I needed the money back... so she repeated the same options, I repeated I needed the money and how could we find out a way of doing this, to this she YELLED "I am just gonna give you your stuff back since I have explained your options and you don't want any" After some more back and forward she THREW me my items like they had NO VALUE, I asked for a bag, she yells (again) I don't have a bag, I said: "I can't take my clothes like that" so she YELLS again to the other employee to bring her a "GARBAGE BAG" from the back (attached pictures of what I took back home) She kept repeating the words "GARBAGE BAG", as if she had some sort of complex and wanted me to feel embarrassed She keeps yelling: "bring GARBAGE BAG from the back", "here is the GARBAGE BAG", take it, that's her stuff and you can put it in the "GARBAGE BAG". She showed like the brand Suzy Sheir has no value, she gave me the impression that she can get away with this treatment, she has no respect for the brand. She is the the face of this store location and she is the most unhappy, rude, arrogant, person I have ever met. She was not well informed of the services of the store, she straight forward sounds ignorant. I do not align with the values that this brand portraits and

This store is part of the outlet strip on Orfus Road. They…read moremoved to this store earlier this year from their previous location just across the street. I think they have definitely improved their layout as it is now a bit easier to browse the clothes. They still have no fitting rooms however and only a sparse amount of mirrors in order to discourage patrons who'd like to try things on. On top off that, their security guard makes sure to give everybody a suspicious eye. It's kind of ridiculous really, but I still give this store 3 stars because nothing beats their prices. I bought two pullovers and a scarf yesterday and it came to $17 after taxes.

Probably the most clean thrift store in Toronto. Their selection of items is also far more curated,…read moreso you won't have to dig through everything as much for a great find. Several dressing rooms available that are also kept in great condition. Make sure to sign up for their rewards program as you will earn discounts pretty quickly and get notifications of their upcoming sales. There are a few fake items here or there, so keep an eye out for that. Otherwise this is a great shop for anyone who loves to thrift!

This is the last bastion of affordable, still trendy, clean, thrifted clothes in Toronto. About the…read moresame pricing as VV or better, but newer and better quality. Many barely used or NWT items. I've gotten countless gems including a perfect new pair of Levis high waisted jeans for $19. Staff go out of their way to be helpful and friendly. Im on their SMS list so sometimes there's a sale alert.

I've been a loyal customer of Marla's Fashions for around 4 years. In August 2023, my experience…read moretook a disappointing turn. If I could give the store 0 stars, I would. My sister's wedding is approaching, and I visited Marla's Fashions in early June 2023 to find a dress. I found a dress in a size 6 that was slightly too tight. I ordered sizes 8 and 10 in the dress. After 2 weeks, the 8 and 10 came and fit worse than the 6. We later learn the size 6-floor model was stretched out and the sales associates did not inform of us this at our initial point of purchase. Still liking the dress and with time to spare before the wedding, I ordered sizes 12 and 14 in July. The size 12 fit decently with alterations needed (tightening straps and making the zipper fall half a centimeter lower). I paid for alterations and they were supposed to be ready by early August. The company told us we should use their in-house seamstress as they are more familiar with the dresses. We trusted them. When I received the altered dress (in mid-August), it fit worse than before due to poor alterations. The seamstress lowered the zipper so much so that it looked like there was a gaping hole in the dress, the elasticity was removed and the straps were not tightened. The manager was unhelpful, blaming us for not managing time well. The manager said that most people need 2nd, 3rd, or 4th alterations... but if your seamstress was good, this would not have to be the case. As we did not pay for the dress to look this way and because the seamstress removed so much material that the dress was unwearable and unfixable, we asked for a refund. We even offered to buy a different dress of theirs in the store that day or pay to ship in a new size 12 to have it altered elsewhere (contingent upon a refund). Both options were denied. The manager stated that it is their policy that refunds cannot be issued (note: their website says absolutely nothing about refunds being issued if the seamstress botches the job). The manager remained rude and uncooperative. The manager took a break mid-conversation and later refused to continue the discussion claiming she has other, more important things to do. The bookkeeper was equally rude, emphasizing the (non-existent) store policy. Feeling mistreated, we left the store empty-handed, without a refund, and found a dress at Esti Boutique on Avenue Road. Esti's customer service is phenomenal, the dress selection is gorgeous and the atmosphere is stunning as well. I could not speak of them more highly. Marla's, on the other hand? Well after this experience, I won't support Marla's Fashions due to their poor treatment of customers. And if you want to pay for a butchered dress with a premium price tag, go to Marla's.

I bought a dress to my daughter for her graduation before the stores reopen. It was online and I…read moregot very surprised with the service! The dress was as we saw in the picture ,the size was good,the package and delivery was awesome! It was all perfect,for sure I will use your services again!

What an amazing experience at Fitzroy! I have a black tie wedding to go to in May and was hesitant…read moreto purchase a dress that I would only wear for one event so when I learnt about rental opportunities.. I jumped on it! There were so many dress options for me as someone who is ~5'7 - I had such a fun time looking through all the colours available. As soon as you walk in, you're able to explore the options and the service was amazing. I had flagged down Nicole and she was so incredibly helpful throughout the process, finding dresses that fit the style I was looking for and helping hunt down my size. I was so lucky to find one I loved and confirm it was available for the date I need! With the shipping and total price of the dress - it was such a deal, especially when I know I wouldn't wear it again after one event. Excited to get my dress in May and I'll be updating my review as soon as it arrives!

This is a place where you can rent dresses for special occasions and they have a wide variety to…read morechoose from! They moved to a new location with much bigger space and the place looks so good! Upon entering the place it looks beautiful with the aesthetic and the entrance. My sister rents dresses from here for her special occasions and the process is quite simple. You choose the date in which you want to hold the dress for and pick it up. They're completely transparent about any damages or stains on the dresses if someone who booked the dress previously have stained it or damaged it which is nice and good to know. Will definitely be renting dresses from here :)

Love this boutique! Amazing selection of Italian shirts and suits. Paulo and Nadine offer great…read moreadvice and bring custom service to the next level!

One of my all time favorite boutique stores. Great selection of men's quality italian fashion, with…read morea unique offering of women's clothing and accessories. However, what makes this store stand head and shoulders above others is the warm italian welcome and amazing customer service from its owners and staff. It feels more like entering a close friends home or the "Cheers" of retail stores.

SoftMoc has the worst customer service: they never call back when VMs are left for them, BECAUSE…read moreone can only leave VMs, since they never answer the telephone at their shop in Yorkdale Shopping Mall.

One of a half dozen interchangeable low-to-midrange shoe stores, SoftMoc ("S&M") carries brands you…read moreknow like Converse, Doc Martens, Birkenstock and Blundstone, plus a whole bunch of random house-branded items you don't. It's a funny business model, since the in-house stuff generally copies the premium-branded stock, and sells for much less. The corollary is that you get what you pay for. In S&M's case, this often seems to mean poor quality, defect-ridden, off-sized slippers or sandals or snowboots. To make things more confusing, they carry limited runs of the expensive stuff, so they rarely have my size. And while they frequently advertise "sales", pricing rarely dips below those of its competitors, including mid-range department stores and specialty brands. Bright, colourful tags notwithstanding, you're just as likely to get those sweet low top cons at little burgundy or journeys for less. Service depends entirely on who's helping you. A trip to purchase, then exchange, then return a pair of ladies' Sorels for a lady who wears Sorels resulted in conflicting information coming from at least three employees, including a manager who got it wrong. The nicest person I dealt with was the person who finally refunded my money--she was also the only one who advised that Sorels come in several different lasts, so I didn't pick the wrong boots so much as I was only shown the wrong collection. Gah! Thankfully, my SO prefers her UGGS from a different store. I spare this location from a 1-2 star rating because it's Friday afternoon, and I did come across some decent customer service (even if it was too little too late to save a purchase) and because if you catch the right person at the right time, you can stack any professional or student discounts you may have on top of the already mediocre pricing. Maybe it's not a lot, but I'll put up with indifferent service and vaguely shady merchandising to save a few bucks. At S&M, "Value" is my safe word.