3 times in 5 weeks no paper delivery.Customer service swears to have it delivered by 1;00.. Doesn't happen.They only credit your account.They no longer have a supervisor deliver when the regular carrier doesn't. read more

Az Daily Star doubled the price for E news WITHOUT NOTICE. I discovered it on my credit card bill. Billed a year in advance and when I called for an explanation there was not one, only that it was billed a year in advance and I could cancel the subscription but they would NOT give a refund for the unused 11 months. This is deceptive and unethical. read more

Signed up for a subscription online. They raised the price. Tried to cancel and they only let you cancel by phone during regular hours despite having an automated system. They're predatory and a trap. Do not subscribe. read more

Get rid of all Customer Reps. They're idiots. Was advised today same monthly rate applies when you're on vacation (until December 31) as if there was delivery. Even I'm not that stupid. read more

I have enjoyed this paper for 2 decades, but then they raised my monthly price from $24 to $43 with no notice and no reasonable explanation. We only get the paper on Wednesday and the wknds. Not worth $11 a week. Tried to resolve billing issue back in Sept, when they lowered price and reassured me they would credit my account the difference they they recharged me this month $43. Tried telling me the same exact thing, I just canceled and asked for refund. read more

This newspaper has really gone downhill since being bought out and relocating to Phx. Just got my renewal notice and boy is the amount outrageous $44.00 for 7 day's of nothing. My hometown paper is a better bargin with much more news. Time to say bye bye to the Daily Star. read more

Lazily "reported," with articles that sound like high school journalism, no offense to high school journalists. The paper, which makes a ton of money since it has no competition, has slashed staff in recent years, which of course adds to the dough its out of state owners haul in. Most of the reviews here complain reasonably about terrible customer service and the absurd subscription price, and some even hilariously carp, with no evidence, that this is a "liberal" paper. This is a terrible excuse for a newspaper, an offense to journalism, with no commitment to covering local news, in a very nice, smart city. read more

Charging me 70.00 per month while offering a new customer around 70% less. Charged my credit card in Sept. for the remainder of the year. In October charged my credit card again for the first quarter of 2022. Charged me when I put my paper on a vacation hold when I said I did not want to be charged for the 5 weeks that I was traveling. They did charge me, and it started a lot of problems with them cancelling my paper and after I thought everything was corrected, they stopped it again. Still not getting the paper. Customer service is rude, and they talk over you. Make promises they don't keep. read more

It's not the NY Times or Washington Post, but you wouldn't expect it to be. Covers the local news well and gives enough of the national overview to keep people informed. Customer service has been excellent. Delivery person double wraps on rainy days and starting, vacation holds, and snowbird delivery changes have been quick & easy. read more

I have asked a MILLION times to be removed from the stupid "Buyer's Edge" mailing list. They have ignored my request a million times. Absolutely incompetent corporation. read more

i have been a subscriber for decades. I wanted to continue to support my local paper but when they represent a fee I paid as covering a year to find out four months later it was just for a quarter is a blatant misrepresentation. if I can't trust their veracity in this situation how can I do so in their reporting? read more

I've spoken to 4 different staff members to restart my 86 year old father's paper which he received for 20 years and I had to call daily to try to figure out why he wasn't getting his paper and I was told different things every time I called. Customer service is horrible and I don't know how a company stays in business with such horrible customer service!!!! read more

The Arizona Daily Star has become a far left liberal rag. Prices continue to go up with regularity. After subscribing to this paper for more than ten years, I finally had enough and canceled my subscription this morning. My latest bill was $35.00 for service, $10.00 for two so called "premium editions," and $5.00 in taxes for a total of $50.00. That amounts to $600.00 per year for newspaper delivery. Not anymore . . . read more

I am a subscriber and am at the point of enough is enough. I pay almost $19/month +tax and every month there are two additional $5 charges that I have no idea what they are for and, of course, no response from the Star. My delivery person is okay, so no complaints there. The website is horrible! I spend most of the time closing (Xing) pop up ads. But, the most annoying thing is not being able to comment on Opinions or Letters without writing a letter to the Editor. Sometimes you just want to post a fact - not write an entire letter. read more

Miss deliveries on a regular basis. Increase rates without notice. Now $5 charge if you don't auto pay and another $5 if you receive a hardcopy bill. Not worth the aggravation. read more

This is definitely the worst daily newspaper I have ever seen and I have lived in many places all over the country. the star specializes in soft, boring articles and is more of a history book than a newspaper, constantly running articles about how Tucson was 50+ years ago. meanwhile, whenever you read any article about what is really going on in Tucson, it is almost always from another news source, usually from outside Tucson. You can't even get a weather forecast out of the Star's online rag without becoming a subscriber and pre-publicity of local events only appears in the Star if the event sponsor takes out an ad. No sense whatsoever of providing any kind of community service. No wonder the Star's subscription rate is so poor when considering Pima Count's 1 million population. read more

They've continue to raise the price and I've tried to cancel my account by phone, writing and email. I get a different Customer Care Member (that's a joke) each time. I had the subscription on automatic credit card so I disputed with the credit card company and now they send me a bill. I've called to speak with their accounting department and they continue to say I have to deal CCM, in the meanwhile the CCM will contact the accounting department and I'll have to wait for a reply. I now have charge they refuse to credit. They are a bad company to deal with. read more

Absolutely the worst company to deal with. Its impossible to lodge a complaint on their website. When you try to call them you get no help. Every time I get a wet paper, which is every time it rains, I call to report it on their automated system. The computer tells me they will report my delivery person to his/her supervisor and they will send out a new paper right away. The new paper never arrives. Their company, Gannett, used to be a great name publishing the USA Today, not anymore. Their billing department over bills you on the agreed amount and you have to get your credit company to stop payment. Don't ever subscribe to this paper. If you must get it buy it at a news stand. read more

Trying to reestablish a carrier to a business in Three Points. Rural carrier retired and no-one wants to take over. Asking for help on my first call, I had an Indian dialect who was no help. Told me to order the paper myself and bring it to work! Second call was an Asian dialect who disconnected me after 10 minutes of trying to make her understand English! What the hell is happening. Are all our calls being outsourced to other countries now?? So frustrated! read more

This is a very expensive paper. also in a 7 day period only 3 papers were delivered.

i just received a postcard from ADS. If you are a print subscriber, i will now receive up to five special editions per year, charging at $4 each. but dont worry they will automatically charge me and i need to note that my subscription is not changing and i dont need to take any action. gosh darn golly i think you are changing my subscription. cancelling! read more

Absolutely zero! Fed up after weeks and weeks of trying to get the paper delivered near my front door where it had been thrown for years. Then, several weeks ago it just started being plopped practically off the property about as far from the door as possible; sometimes under a car in the driveway and once, under a downspout where it got wet! I've complained numerous times and when I do, it just jets worse, so canceling my subscription. I don't deed the aggravation; hope they're happy! read more

Horrible Customer Service Department. Operators are located outside of the US and do not have accurate information on accounts. Will not transfer you to the US CSD or a local Supervisor/Manager at their location. Not a user friendly Company to do business with. It over 3 months to receive a credit do to their error and I'm still receiving monthly bills for the services I canceled in January 2021. read more

I see Greg Hansen is still turning out his insight upon the local sports scene. He has an opinion, that's true... A good paper for a city of this size. read more

The coverage is excellent; however, being a subscriber is a journey. I should elaborate and say that I am a digital subscriber. I reached the time where I decided to cancel due to budget; however, one cannot click 'cancel' on their dashboard - the instructions say to email or call. I emailed, after days of no confirmation, I called. I was talked into reconsidering for a less price - OK, yet afterwards, my email was addressed about the cancel, and I received confirmation for cancel. I tried to inquire about the new price, and nothing...cancelled. I then found where I could click on a link to subscribe with that new lower price...yet...my goodness what a quest. In the end, worth it for the actual result, but they really need to find an easier way to cancel or ask for a lower price. read more

Started to receive my free Sunday sample of the ADS today, when I called to opt out I was met with rude, unprofessional, representative. Don't bother calling these A-holes use the website. Soliciting BS tactics. read more

Our bill has been going up and down since July. Supposed to be charged $43 per month (says this right in our account). November was charged $62.69!! Called today and they said this was for premium edition. I told them I had not requested this and please take me off the premium list. They said it was mandatory no opting out unless I cancel the paper. Obviously that is what I did. Bye bye. Hello Wall Street Journal which is actually cheaper. read more

This is without a doubt the worst newspaper we've seen.in the country. Having traveled throughout the US, we've experienced big city, small city and medium size city papers. The Daily Starbucks gets the award for pure trash. Sloppy editing, inexperienced writers and overwhelming ads add nothing. Save your money, you can't even use it in your bird cage. read more

add the azstarnet app for sports the Wildcast app great for local sports coverage , u of az, sports podcasts with editor Ryan Finley, Greg Hansen , mike lev, Bruce pascoe, Justin spears , & more. read more

I called to inform the paper that the delivery girl moved barricades and drove on newly paved roads because she was to lazy to walk! Nothing was done to remedy the situation because she's been driving on them daily. She is a very rude young woman and basically told me to F..k off! This is how we do business these days? Thanks for helping out with the situation. NOT!!! I'LL be calling every day until they do something about it! P.S. They can't get anything right! Delivery service is never stopped when you ask. Papers get delivered to places nobody lives, if you call, nothing gets resolved. I recommend that you NEVER GET THIS PAPER IT'S NOT WORTH THE MONEY OR TROUBLE THAT COMES WITH IT! read more

As my mother no longer is living in her house I've been trying to cancel this newspaper for a month. You have to call a certain number they won't accept anything else and when you call the number there's a long long hold. Today they were supposed to call me back around noon... they never called. I called them about 2:15 and there was a long hold she called me back a couple minutes to 3 and started in asking me why I wanted to cancel. I said I didn't want to discuss why I wanted to cancel I just want to cancel. She said let me pull your account up and disconnected me. I tried to call back but it was 5 minutes after 3 and they only take calls on that line done till 3. This is the most aggravating of all things I've had to do to cancel services from my 90 year old mother. These people are bogus they are corrupt scumbags. Never never never do business with the Arizona Daily Star because they suck the big one. I think I should also mention if you're thinking of advertising in or subscribing to this miserable rag that there is very very little news and it's basically an advertising circular. Stear clear as this is a terrible newspaper run by terrible people who suck the big one. read more

Decent newspaper. Business practices are awful -- unethical bordering on illegal. You buy a year's subscription and then mid-year they change the rates and so your subscription doesn't actually last a year. They don't bill you until way after your next year has started. If you sign up for a rolling subscription they'll take your money before telling you what the next year is going to cost. Sleaziest business practices ever... read more

The billing and circulation people for this newspaper are either dishonest or complete imbeciles. For the third year in a row they have failed to end my subscription when i gave them a date to end it. Instead they billed me for three more months. This year i called twice in January to confirm that my paper delivery would end Feb 6th and instead i was billed again. The people i have spoken to seem barely literate and clearly have no idea what they are doing.. What a sad excuse for customer service. Are these people trained or just handed a script to read to the caller? I will avoid this newspaper from now on.You should also. read more

I have had the customer service from hell experience today trying to subscribe to the Arizona Daily Star's online digital edition. I talked with two off-shore customer service reps, tried multiple times to use their website, sent an email to customer service and even called my bank to make sure that my credit card was viable. What should have been a 2 minute transaction has been an angst-ridden journey where I have had multiple circular conversations explaining how they can't give me a the promotional rate because I don't have a promo code - which I can't get to because their site won't take my valid credit card. They offered to sign me up at a rate 7x more expensive (no promo code needed...). This is all via the corporate Gannett/USA Today and not some local Tucson customer service person. What started as a lark to gander at the local newspaper over the summer has turned into a challenging (and blood pressure rising) challenge. (BTW, I'm on hold with a guy from the Philippines who has put me on hold twice while he tries to come up with a resolution to my issue...). Okay, rant over. I feel (a little) better. If anyone out there is considering giving the Arizona Daily Star their business, consider the disconnect of their subscription customer service with the local community.... just sayin... read more

The Arizona Daily Star sucks. I try to read articles found through online searches, but the AZ Star blocks me. They are good articles, but they can't be good if no one can read them. I understand that they need to make money, but when I am blocked, the instructions they give me to disable ad blockers, or to purchase some kind of subscription, etc., just don't work. I hate paper newspapers. They are dirty, unwieldy, and full of stupid ads; not to mention inefficient in terms of delivery and disposal after use. I need to get my content online. Get with the times AZ daily star. read more

Very difficult and frustrating to contact a representative by phone. I'm sorry for the lady who eventually answered my call as I took my frustration out on her. But I called five times and listened to that bad music for nine, then eight, then ten minutes and still no one answered the phone. The newspaper is not good enough to tolerate bad customer service. I cancelled the subscription which is what I called to do. read more

After 25 years of being a loyal customer, I have finally cancelled. I received an e-mail on 8 SEP 2020, stating my rate would be $21.73 a month, but when it was billed on my credit card this morning, a $38.05 charge showed up. Called customer service in the Philippines and asked what was going on. Rate went up in the last two weeks without any notice, according to the Customer Service Representative. I asked for a Supervisor and the phone line went dead. Enjoyed many of the articles in the Star, but not enough to lay out $456.60 a year. I'll pick up a paper when I'm down at the grocery store when wanted. Not sure why the Arizona Daily Star staff wants to shed customers, but their income reduction strategic plan seems to be working well. Financially, probably not the smartest move, as reduced circulation means less visibility in our community and fewer advertisers. I was the last one to cancel on my cul-de-sac, with seven other customers preceding me. Time to move on... read more

If you review a movie, please at the end of the review, state where it is playing? Shouldn't be too much trouble, right? And - makes sense, right? read more

I love the Arizona Daily Star. I think the staff does a great job of covering local and state issues and events. I depend on the paper to know what's going on in the Tucson area and with local, state and national politics.Thanks for keeping me informed. read more

Forget the stuff about "bias," etc. because this sad excuse for a newspaper doesn't even have enough character to be biased. What it is is craven and lazy, cheaply produced, terribly reported, written and edited -- an insult to a progressive mid-sized city like Tucson, which really deserves better. It might be the worst daily newspaper in the country, and that has nothing to do with politics. And by the way, the paper makes a lot of money, so don't tell me they stink because they can't afford to do better. read more