They messed up my case for nutrition and I'm struggling with it but I have no food for myself and I…read morewas disconnected from the appointment line when I try to call and change my info to let them know I have started working late hung up on me and never call me back never finished nothing they close my account . The representative that was helping me was very unprofessional not helpful at all put me in a position now where I had to call in and reset everything do it all over again and every time I try to get assistance for anything they give me a hard time they never have anything and I feel like they you're not really care about anybody's well-being at this point I do not appreciate the representatives that they have working there and whatever they stand for is b******* because they just straight don't give a s*** if you get assistance or not they will just continue to b******* you all the way through.

I drove down to this office, the closest to my house, to file unemployment (see below). I'm told…read moreby staff that office is only for job hunting, although the building CLEARLY says both. They wouldn't even tell me the next closest place to go. Well, as the Unemployment website doesn't work (locks up all the time), I've called numerous times saying I have a problem with my account. They take a message and no one calls me back. That's IF I can actually get ahold of a live person and the phone line doesn't hang up on me. I also emailed the advocates two times...nothing. I finally got in to update, again, my home address and it has someone else's email, phone #, and banking info! I file fraud in three separate places, NO ONE has called me back. I can't apply for Unemployment, and my Pandemic Unemployment says I have to apply again for unemployment. I don't get anywhere!

I cannot imagine a worse experience. Avoid this location at all costs. I had an appointment for a…read moresimple marriage name change for which I FILLED OUT ALL THE INFORMATION ONLINE, yet was told the appointment wouldn't help. After waiting an hour in the general queue, the staff was extremely rude, passive aggressive, and entirely unhelpful.

The office is centrally located on 7th Ave and has convenient parking . I would visit this…read morelocation if needed. However, since the pandemic much has changed and this 2025 a lot more has changed. I was very disappointed with my last visit 2weeks ago. They have a sign posted (registered appointment line up here (left side) and non registered appointments line up here (right side). I drove a senior to the office and there were no lines, she only needed an award form. The representative on the phone said go in and explain what you need. To our surprise and dismay both security officers turned us away and said go online and make an appointment. One of the main issues is many seniors are not technology savvy and need a human being to assist them. Immediately I had to call SSA, wait 15 minutes (thank goodness), to ask the representative to mail her the form needed. I will say it has enough security features / barriers inside that you can't just walk in. The Front office security definitely needs to show a little more respect and kindness and towards people in general entering the office. Yes, I know they run into people who are aggressive, upset and have bad behavior but they should not taken that attitude towards everyone else who arrives for assistance. Sadly the government is starting to make all federal agencies worse. Jesus help us

Don't get me wrong this place is quick with service but the lady at window 4 is by the rudest and…read moremost entitled person I've came across. As soon as I walk up ATTITUDE, throws my mom debit card at her then smirks and says "sorry" my mother also doesn't speak English which is why I'm there, proceeds to ask me out of nowhere if I'm okay aggressively. If you don't want to work clock out dumb b***.

I had to get my daughter a birth certificate. This was the closest location to my house. I filled…read moreout the application online beforehand, printed it out, took it down here, grabbed a number and was seen within about 20 minutes. They have a TV to watch while you wait, no wifi though. When my number was called, I went up to the window (nice lady), paid my $20.00, and they printed out the birth certificate right then and there. Couldn't have asked for an easier transaction! I would definitely recommend this location if you live on the "Westside"! It's right off the 10, (McDowell and 95th) easy to find and very convenient! Good stuff!

I came here for tent city! It sucked! They feed you moldy oranges, old bread and some weird…read moreblueberry jam that everyone was using to dye their hair. The people working here were pretty rude even considering it's a jail. Definitely try to get arrested in Mesa or Scottsdale because they have better jails with nicer people working there & better food. Try your best not to get arrested but if you must don't do it here

Horrible place . Staff are rude and feed inmates nasty food . My dad is inocente and has diabetes…read moreand they won't reply back to a diet form we submitted about feeding my dad proper meals do to his conditions . They keep giving him high carbs meals and they won't do anything about it . I just hope this is over with . If anything happens to my dad be ready for lawsuit..

I walked in to this DES yesterday and was greeted and helped within a few minutes. Great office, I…read morerecommend this DES. Kind, helpful and fast.

Went to the department of economic security to apply for nutrition assistance. However, supposedly…read moreI am not qualified pretty much. She told me. I need to be homeless in order for me to qualify for benefits. I need to be homeless Ain't that about a b****. I was not happy. I really don't understand how they have Trump a president He's a rich man it's not easy to find a job. I understand that I've been looking for the past 6 months. Yes, I did Find one but I still aint got no food in my mouth and got no money in my pocket for the next couple weeks until I get paid now. How the hell am I supposed to get by with no foodBanks are running out of food. They aint got enough food to feed people like wat to go trump.

Myrel Gonzales is the best customer service person I've ever worked with at AZ Dept of Revenue…read more When you receive a demand letter, it unnerves you. It's especially unnerving when you have no idea why you owe the amount demanded. Ms. Gonzales was kind, patient, and thorough in her detailed explanation of the incorrect amount of overpayment that my CPA and I were basing the estimated quarterly taxes upon. It could have been very confusing but Ms. Gonzalez laid out three years of taxes so that I could easily understand it. I very much appreciated her help and thoroughly trust that my account will now be straightened out with an additional payment. When you get a letter from a Department of Revenue, whether it is federal or state, it is upsetting. You don't understand it or even trust that it's correct. This was not a bad experience and I understand the error was on my end. It is immediately correctable. Thank you, Ms. Gonzalez. DD

First off, I would like to be able to speak to a customer service rep that actually speaks English…read more I could not understand half of what was being said by the agent. Secondly, the agent was aggressively trying to end the call without fully answering or addressing my questions. After waiting for 1-1/2hrs on hold, I was told to email a description of my situation to AZTAXHELP@AZDOR.GOV. What is the point of having a phone center only to have them not provide any help other than direct you to email someone else! Why do government employees always seem to be the least qualified for their job?