In my entire 52-year life, I have never experienced the vets as heartless, abhorrent, abrupt, with such inept behavior. If you care for your pet - stay away from them!
100% money-driven practice!
They don't inform upfront about the estimate cost of treatment , unless you specifically ask for the price! Not to mention, unless you request it, they don't give you the invoice, noir signed consent form copy or treatment plant copy.
Very poor , almost to none, stock of medical supplies!
11 days, 11 sleepless nights, 3 tripps and £450 wasted and we are back or bellow initial point.
To be totally honest, after all we've been through, I am now convinced that the Ark vets had no intentions to save my bird at all, but to their surprise, my medical knowledge overcame their carelessness and incompetence, and I've kept her alive!
In order to pursue a full refund for veterinary negligence, incompetence and breach of contract, I will initiate the required formal complaint process and if necessary, I won't be hesitant to take the complaint to the Financial Ombudsman.
Additionally, forms for complaints regarding the behavior of their veterinary staff have been received after my conversation with the Royal Veterinary College of Surgeons earlier today and will be filled and submitted read more