In my entire 52-year life, I have never experienced the vets as heartless, abhorrent, abrupt, with…read moresuch inept behavior. If you care for your pet - stay away from them! 100% money-driven practice! They don't inform upfront about the estimate cost of treatment , unless you specifically ask for the price! Not to mention, unless you request it, they don't give you the invoice, noir signed consent form copy or treatment plant copy. Very poor , almost to none, stock of medical supplies! 11 days, 11 sleepless nights, 3 tripps and £450 wasted and we are back or bellow initial point. To be totally honest, after all we've been through, I am now convinced that the Ark vets had no intentions to save my bird at all, but to their surprise, my medical knowledge overcame their carelessness and incompetence, and I've kept her alive! In order to pursue a full refund for veterinary negligence, incompetence and breach of contract, I will initiate the required formal complaint process and if necessary, I won't be hesitant to take the complaint to the Financial Ombudsman. Additionally, forms for complaints regarding the behavior of their veterinary staff have been received after my conversation with the Royal Veterinary College of Surgeons earlier today and will be filled and submitted

Would absolutely recommend this practice, especially to bunny owners. Recently moved into the area…read moreand have taken my Lionlop houserabbit there several times - he is very small and very frightened but is always treated with great gentleness and respect. These vets really care,

I take my 2 dogs here, they are brilliant with them every time they go, i find the prices sometimes…read morehigher than other places but only slightly which i put down to the fact its a veterinary hospital, so has a lot of things other vets can facilitate for. Would recommend this to anyone who has pets and can get to easily as the staff are friendly and the place is spacious and clean.

I would like to say the staff are absolutely lovely can't help you enough very understanding and…read morecaring A*******

Such a superb vets. I have a number of pets but the most recent visit I had to make there was for…read moremy dog. He had to have surgery and stay in for a few days and well, he didn't want to come home! They are well cared for and loved by all the staff there. They use their name to make them feel at home. I was given an initial quote which seems very reasonable although after the surgery they said they had complications which then increased my bill which is understandable. It is quite a busy little pratice but they do make room for you if you call for an appointment. There are emergency consultations too. A great vets and the only one I ever go to now.

Wonderful vets! I was very worried about my beloved Westie and also in an emotional state due to…read moresome bad news I had just received by phone in the car park. Mrs Wharmby was lovely, she was very calming to both my dog and myself and as an owner who loves her pet like a child was extremely professional in explaining everything she was doing and why (my last vet was very stern which is why I left) and also allaying my fears after I had googled my dogs symptoms stupidly before going! My dog was treated and given medication and food to take home and within 4 days all symptoms had gone, much to my relief. A very busy vets but I was given an appointment on the same day and was seen within 5 mins of my appointment. Staff were polite and cost was reasonable. Large car park, which is needed as people were also driving in with horse boxes x 10/10

Quite a nice little vets in washingborough, quite hard to miss when driving past though. Been in…read morebefore and is clean with really nice staff

From the owner: Whitegates Veterinary Practice is a dedicated small animal veterinary surgery built on your…read morerecommendations

These Vets are always able to see our animals, no matter when I ring. They are always caring and…read morekind. In emergency they never, never push us for payment on the spot. I also take in my chickens and they always see them with care too.

I have been using this vet for over 15 years,they are kind, caring and very supportive when ive had…read moreto send an animal to Rainbow Bridge. I have great faith in them ,they explain things clearly and look after my pets 100 0/0. I would not go anywhere else.to show my gratitude,when i have time, i take them home made cakes. They are a great team from the receptionist to the nurses. Wendy .D

Elwood and Briggs have been there, not just for our beloved dogs, but for us too, for the past…read moredecade. The care and professionalism that they have shown is second to none. They have seen two of our cherished pets from puppyhood through to that awful last goodbye, and their compassion and support could not be bettered. At one point when we discovered that one of our young Springer Spaniels needed complicated orthopaedic surgery, our fears for the little lad were calmed by realising what incredibly good hands he was in. Everything that Mr Elwood said would happen, did happen, and our boy was given many more years of happy and active life. Even when we moved away for a short time, we still continued to use them and were happy to travel in order for our dogs to keep that wonderful level of care that all the members of the surgery gave them. Frankly if there was a higher star rating available, Elwood and Briggs would get ten out of ten, everytime! Joy Ellis and Jacqueline Parrish

From the owner: Independent practice for over 40 yearsread more

I can't say enough good things about the vet who operates this business: Geoffrey Smith, MRCVS -but…read morelet me try! His business is small and run out of a house (that I assume is also his home). He is the only vet there and so you get his full and personal attention (he did take a brief vacation last year when he had a young lady take his place - and she was wonderful too!). Indeed you could imagine a British TV show about this man and his business. Oh wait a minute - that was done already back in the day (1978-1990): "All Creatures Great and Small" The surgery itself comprises a waiting area and his office/surgery. We LOVE the personal service that he gives, so does our beloved little guy "Ricky Martin" our 6 year old Jack Russell/Chihuahua mix born (and dumped roadside) in Houston, TX - thank goodness we found each other!! The occurrence that comes to mind is about 6 months ago when little Ricky (on an extended leash while walking with me) was attacked with no warning by a ferocious German Shepherd (Alsatian) which the owner was allowing to run free (forbidden in the UK) - yes I later found the address of the thoughtless owner, reported him to the police and now he has to keep the dangerous dog on a leash with a muzzle or he will go to prison. However, Ricky was bleeding and we got him immediately to the Doc who calmed him, shaved the area of the bite, studied and informed us that had the bite been 1/4 inch deeper or 1/4 inch to the left the carotid artery would have been severed and he would have bled out on the spot. He explained everything to us, advised why he was NOT going to use stitches, gave us painkillers for the little guy and antibiotics. Follow up a week later and all has been well since he pretty much fully recovered a month or so later. Poor little Ricky will not walk with me through those areas where he was attacked - his memory remains, as does ours of this wonderful, caring vet Two big thumbs up and one little paw up! Review # 109 2019