Arlene has helped us buy and sell so many homes I have lost count. We have lived in NW Hills for 25+ years and no one has more knowledge about this neighborhood than Arlene. She has kept us from making more than one mistake. If you are looking for a realtor you can trust who knows her stuff, you've found the right person. Rick Culleton read more

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Arlene is fabulous. She knows our neighborhood, northwest hills, like the back of her hand. She patiently and supportively guided us through every step of selling our house. From helping us decide on what improvements/ fixes would add value, to helping us make those improvements happen. From ensuring the house was staged beautifully, to knowing exactly how to price and market to receive the best offers. Not even a pandemic nor a historic freeze / water / electric disaster impacted her support for us. You can't do better. We could not recommend Arlene and Dochen Realtors more highly. read more

I had a truly exceptional experience as a first-time homebuyer working with Arlene Maze - she is a heavyweight among Austin-area real estate professionals. Arlene's deep knowledge of Austin's neighborhoods and extensive experience representing both buyers and sellers helped us win a multiple-offers situation. I genuinely believe I would not be where I am today without her guidance. Throughout the entire process, Arlene carefully and patiently guided me, supplying me with enough confidence to find a wonderful home in NW Austin off of Loop 360 that we felt was undervalued as a smart investment yet a fantastic fit. Arlene was consistently responsive and strategic, all while being incredibly professional. With her background as a broker and licensed CPA, she was exactly the kind of advocate I was looking to work with in order to successfully compete in Austin's market. I consider her support and service truly invaluable in helping me reach both my financial and personal goals, and I would recommend her without hesitation. read more

Arlene is by far the best realtor we have ever worked with. She is a true professional, and also a personable, easy going, very kind, and always in a good mood. From the start we knew we wanted to work with the best agent out there and we were lucky to meet Arlene. She knew every street and the details that are important when looking for a home. She also quickly had insights about houses we saw, and she understood our taste and knew what we are looking for right from the start. Only with Arlene's help we found our future home. During negotiations Arlene fought on our behalf so that we can have the best possible deal, and explained every small detail all the way to closing, and even after. We completely trusted Arlene with the largest purchase we ever made. We wouldn't pick any other agent, we highly recommend Arlene and Dochen Realtors. Thank you Arlene! read more

I can't say it enough - Arlene is fantastic! The process of buying our home was tumultuous to say the least - with a shady seller, multiple offers (come on Austin!), and having to endure three different selection processes for the same house - but, Arlene was professional and knowledgeable through the whole event. It is evident she cares for her clients and she went above and beyond to help us buy our dream home. I wouldn't want any other realtor by my side! Thanks Arlene! read more

This review has been a long time coming; I have both bought and sold a house with Arlene in the span of six years. I was a first time home buyer (and seller) and she walked me through the process every step of the way. She has a good perspective. Her advice is very insightful and practical. She's easily available via phone, email, or text - and she answered all my newbie questions right away. I live out of state so not only did she do this with me in a different state, she managed to do it during a PANDEMIC. She knows the neighborhoods of Austin really well and she has a great take on pricing. Seriously, finding a realtor gem is hard, so don't look any further if you're considering Arlene. She's awesome! read more

Arlene Maze got us our home! As first-time homebuyers, we were initially intimidated by the whole process, especially during the coronavirus pandemic. Arlene was very understanding and always put our needs first. While we were viewing houses, she took time to explain what to look out for in Austin when it comes to house age, foundation issues, flooring, exterior, etc. Arlene has been living in Texas for many years, so she knew what she was talking about. By the end, we felt comfortable putting in offers with a solid base of knowledge. Because of the crazy market during the pandemic, winning offers was understandably difficult. As this period is completely unprecedented, Arlene kept us aware of what was going on in the broader market and what we might expect a house to go for. We felt that she cared that we were getting a house at a reasonable price and one that we would love. She never pressured us to offer more than we were comfortable with. On top of this, Arlene was great with communication. She never left us hanging and we always felt that we were her top priority. Seeing houses quickly is a must in this market and she made sure that we got the attention we needed. I'd recommend Arlene to any friends or Austinites looking to purchase a home. She's professional, honest, timely, and knowledgeable. We're happy homeowners! read more

I don't know even where to start. Arlene Maze is aMAZE...ing. I was a first time home buyer and was very overwhelmed with the buying process. She welcomed me to her office and explained the whole process in great detail patiently. She made me feel like she wanted to truly help me find my dream home, not sell me something for the money. Arlene is not a pushy saleswoman, she is a good listener, is considerate of others, knowledgeable, and makes you feel like she is family. She is very well known in the Austin community and will find you a home that is a smart purchase, safe, and perfect for you. She made my home-buying process so enjoyable and I would highly recommend her. read more

Arlene is amazing. In three days of looking at 21 beautiful houses we found my new home. She listened to me as I rambled on about how I live my life, what is important to me, what I thought was a plus or a minus in each neighborhood and the structure of the building. By the time we finished looking at houses is my price range and my desired geographic location, one stood out. With her reminders of what I had told her, it was clear that the house I choose checked the majority of my required boxes. There was a bidding competition for the home. Arlene understand what I needed to submit to the buyer to be selected as its new home owner. Although my home is modest, Arlene treated me as if I were a million dollar client. Her recommendations for Mortgage Lenders, Inspectors, etc., all where top notch. Her welcome basket was like having a new friend know what I needed. The most valuable of which is the book of service people. I felt like I knew who to turn to when I wanted to upgrade something inside or outside of my new home. She was there for me from the moment I met her and I know she I there when I need her. read more

Given how quickly everything goes in the Austin real estate market, you NEED an Arlene in your corner. It's not much (if any) of an exaggeration to say that if you see a house pop onto the market at 9am, there will likely be a line to view it by 9:15 that same morning. Arlene not only gets back to you with freakish immediacy, she seems to have anyone and everyone related to the home buying process on speed dial. By anyone and everyone, I mean the other realtors, the lenders, the inspectors, the foundation repair offices and 'the friend of a friend who did my neighbor's plumbing last month who can come out and get things tested before the option period ends.' She will meet you to view a house at 8am, and also work with impossible schedules in order to go over final details of a contract at 10pm in order to meet a deadline. All the while maintaining a PHENOMENAL attention to detail who is always fully present and attentive when she's with you. She is one of those people that makes you philosophically contemplate how it's possible that she has more clients than just you. Logically I KNOW she has multiple clients, but she always makes you feel like your the only one. Arlene proved over and over again the reasons a good realtor is much, much more than just the necessary gatekeeper with key codes to open the door so you can view the house. She has great office staff working with her as well as years of knowledge to let you know what aspects of a house to spend money to inspect further and which ones seem okay. Viewing homes with Arlene doesn't involve superficial chat like paint colors or landscaping. Conversations with Arlene involve information such as: 'The houses in this area were built on this type of soil so over the last xx years I've seen a lot of foundation repairs... the geography of that area is xx soil so your risk is a bit lower.' Having a superbly experienced, knowledgeable and CONNECTED realtor like Arlene is really the only way to buy a house in Austin. If you can get onto her client list, do! :) read more

I loved working with Arlene. I am a first time home buyer and she made the process painless. She is honest, reliable, knowledgeable and committed to her clients. She walked me through everything in the condo purchasing process. She was patient as we looked for about 6 months and always ready to show me new properties at times that were convenient for my schedule. She pointed out helpful things about each property and always found answers to my questions. The housewarming basket was the icing on the cake! Even after closing, she has graciously taken my calls and followed up on any loose ends. I have already recommended her to friends and will continue to do so. read more

We really enjoyed working with Arlene on a long over a year long search for our current home. She was so patient with us and very keen on understanding our needs and our desire to stay within budget. We looked at so many homes and Arlene was so in tune with us that she could even tell right away when a house was not for us, we really appreciated that! When we finally found the right house for us, she was on top of it all during the process leading up to closing and was a great advocate for us during closing. We couldn't have been more pleased with her professionalism, her understanding, and true care and concern for our search. If we ever find ourselves in the house search again, without hesitation- we will call her. read more

As a first time home buyer (and recent addition to the "real world") I wasn't sure what to expect or what I could afford when starting the home buying process. I was referred to Arlene through a friend and during our first conversation I got the right vibe about her in both personality and professional ability. Arlene advised me every step of the way while searching for my condo. When visiting condos, she pointed out deficiencies (when applicable) found in the property, benefits to the locations, and great insight for property care. When it came time to place a bid on a condo, Arlene walked me through each document that I signed and why. I actually had a nightmare deal the first time around with the seller and their agent. Arlene mediated the situation so I never had to. When it came to negotiate the closing costs, Arlene got the seller to pay an additional $1500 after the initial agreement because of some electrical issues found during the inspection. Above everything, Arlene is an honest, experienced Realtor who always puts in her best effort when working for you during the home buying process. If you're a prospective home buyer in the Austin area, Arlene is the way to go. read more

Arlene helped us buy our first house. It took a year to find the right place and she stuck with us the entire time. She took the time to get to know us and determine what our like and dislikes were. I can tell she was very busy, but was able to respond to all of our emails instantly (even the ones that we sent late at night). If there was a house that popped up that we wanted to look at, she set up the time and all the information on the house within the day. As we looked at houses she brought up concerns that we would have never thought of as first time home buyers and made it feels as if she was buying the house with us. I have not had any other Realtor to compare to her too and I don't plan to ever have a different one. I would gladly ask her help when I need to buy my second, third, and fourth home. read more

Even though Arlene wasn't my realtor, she offered SO much advice, and sent me potential buyers pre-MLS too! She is super kind, very knowledgeable and knows NW Hills area thoroughly. I would highly recommend having Arlene as your realtor. Thanks Arlene! read more

We recently worked with Arlene to sell our investment property in Northwest Hills. To say that she went above and beyond would be the understatement of the century. Not only did she provide expert advise on pricing, market trends, the area, and what we should do from a prep perspective to ensure that we got top dollar for our house, but she also provided invaluable assistance in actually getting the house in showing shape. She was at the house during the make ready process probably more than I was meeting with contractors, helping us get quotes, reviewing the work done and getting punch lists completed. The net result was a product that looked spectacular, generated a ton of interest, and was under contract in 4 days with multiple offers which is especially notable given the decline in the sale market during this period due to increasing interest rates. From there, the rest of the experience was practically touchless. Arlene kept us abreast of any developments from inspections and appraisals. I almost forgot we had a house we were in the process of selling between signing the contract and actually closing because she was so on top of everything. If you're looking for an expert realtor that provides white glove service, do yourself a favor and give her a call! read more

If you're looking for a realtor in the Austin area, I truly believe you could do no wrong in choosing Arlene Maze. She is knowledgeable, kind, attentive and HONEST. Arlene wasn't trying to find us a house. Our goals were completely aligned, which was to find a home for the long haul that would be right for our family. To say she succeeded would be an understatement. It was a joy working with her and should we ever need anything again, there is no doubt in our mind that we would call Arlene. read more

My wife and I just purchased our first home, and Arlene was amazing! She guided us through the whole process while being honest and respectful. Even after closing, when some issues arose and she was no longer obligated to help she did everything in her power to ensure that we moved forward and were happy with our purchase. She's great and without a doubt one of the best! read more

Arlene helped my wife and I buy our first home in early 2018. This is a lady who knows her stuff! The pickings were rather slim at the end of 2017/early 2018, so we made her show us more than our fair share of places, but she was extremely patient, helpful, and encouraging during the entire process. She was very responsive, and when she wasn't available she made sure to get someone else to help us right away. I really think she made the experience as painless as possible. And then after tax season came around and our house had appreciated, she helped us get our additional share of the tax payment from the home seller, too! I would absolutely recommend Arlene. read more

I purchased my first home a few months ago with Arlene and I could not have picked a better agent than her. She was referred to me by a very trusted friend after my first agent became unable to help. I had mentioned to my friend I really wanted a bulldog of an agent that would be a strong advocate for me and he knew just who to recommend. Wow was she ever an advocate! She negotiated some VERY pricey repairs to be paid for by the seller, repairs that she had also helped me to identify. Had she not encouraged me investigate a little deeper I would have purchased one very expensive plumbing problem. When it comes to one of the biggest purchases most of us will ever make, you want legitimate experience on your side. Arlene comes equipped with one of the most powerful magical Blackberry's in Austin. It is full with direct contacts to the best in the business so that you can make an informed decision on the property in mind. Months after closing Arlene still checks in to see how things are going, is available to answer questions and provides me with references to contractors from that magical BB of hers. I had, and continue to have complete trust that I was treated fairly and honestly. If you want someone to shoot it to you straight, give her a call! She takes pride in what she does and will not lead you astray. I consider her my 'realtor fairy godmother', admire her work ethic and would most definitely do business with her again. read more

We loved working with Arlene on buying our first house. We checked many houses and Arlene helped us all our questions and was extremely patient and honest. Very professional in the process of the closing. We definitely recommend on Arlene! read more

Arlene has sold 2 of my houses for me and I could not be more pleased with her services. For both houses, her market analysis was thorough and accurate. She provided staging with furniture and all sorts of little details. She also helped us through responding to requests stemming from inspection results. Overall, I could not be more pleased and that is why I used her services again for the second house. Definitely recommend. read more

Working with Arlene made the process of buying our first home so much easier than I thought it would be. Even in a crazy market, Arlene got us into houses before they went on the market and was such a great advisor in the bidding war we were in. We are in our dream home and couldn't have done it without Arlene's guidance. Couldn't recommend her more! read more

Arlene Maze is amazing. She had all of the right ideas to make my condo sell quickly. She gave a level of service that made me feel as if I was the only client she had at the time even though I knew she was helping other clients. read more

Arlene helped us purchase a home in NW Austin in 2008 and helped us sell the same home in 2014 and facilitated a home purchase for us in summer 2014. Arlene's experience, knowledge of the housing market and negotiating and problem solving skills are excellent. In addition, she has a great sense of humor that comes in handy during stressful moments when some levity is needed! We'd use Arlene again in a flash. read more

Arlene helped us both sell our condo and buy a three-bedroom home (both in NW Austin). Throughout both processes she was responsive and extremely helpful in guiding us each step of the way. We felt that she really listened to us and got to know us in searching for houses and was able to give us advice and make sure we asked the right questions. She was very knowledgeable about neighborhoods in North Austin. Arlene went above and beyond in many ways, and I strongly would recommend her for anyone looking to buy or sell a home. Thanks Arlene! read more

Wow! Arlene is nothing short of an amazing realtor. From our initial consultation through closing, Arlene demonstrated nothing but kindness, professionalism, and helpfulness throughout our selling our duplex. Her knowledge-base is deep and her insight strong. I trust her implicitly...and I tend to be a very guarded individual when it comes to business transactions. Arlene was straight-forward, realistic, positive, and encouraging. She is polished, yet down-to-earth. Really--wow is what sums it up. Definitely recommend! read more

We could not have found a better realtor to represent us- never a complaint, was always patient and helpful and always had a smile. She did not just do a good, professional job, we enjoyed working with her, and heartily recommend her services. read more

Arlene Maze was wonderful to work with in selling our home. We chose Carol Dochen real estate agency specifically because of the reviews we had read about Arlene, and our interest in finding a knowledgeable, experienced realtor who would guide us smoothly and quickly through the selling process. Arlene was very professional and responsive and met every need we had throughout the selling process. Thanks to Arlene, this is one of the smoothest home sales we have experienced. read more

Words cannot describe how much Arlene has done for us. Let me start off by saying that I am not exactly the easiest of customers- I wanted a house, but had no idea about what I wanted in a house. Arlene was so incredibly patient with me and helped me through this whole house buying process. Having never bought a home, I was really nervous about the whole experience, but Arlene held my hand through all of it. She was supportive and knowledgable. She made sure I looked at a multitude of houses/condos in different areas and at different times so that I could get a general taste for what it is that I really wanted. If I mentioned a house that I liked she would find a way to show me that house within the day. If I liked a certain type of house that was off the market, she would scour the area for a house that was comparable to it. When we looked at houses, she was the first to point out any damages or any framework issues that I would have never thought about. She made sure that if I wanted to put an offer on a house that I knew exactly what I was getting into. During the whole contract-signing process, she would look over everything to make sure that I was not signing anything I didn't agree to. She even took the time to explain the contract in layman's terms to me. In the end, she found me a little town home that I am so in love with. Arlene is truly the best person to have guided me through this process, I am so happy that I had the opportunity to work with her. read more

My husband and I just purchased our dream home with the tireless and enthusiastic help of Arlene Maze, and I could not be happier. She is that rare combination of professionalism and true warmth, and I felt throughout the process that she was genuinely invested in making sure we made the best choices for our growing family. She was a dedicated advocate for us in the negotiation process, even working well past 10pm on several nights, and I felt incredibly well guided and protected in our first home purchase. Arlene also had an arsenal of contractors, with skills sets ranging from painting all the way to total remodeling, and every single recommendation she has made has worked out beautifully. She helped us evaluate bids and advised us when rates seemed too high - just the sort of thing a first-timer would not know. She even helped me choose paint colors for my sons' rooms! Even after we closed and moved in to the new house, Arlene has been available for questions and problems. When an appliance seemed to be breaking, my first impulse was to call Arlene, and she calmly guided me through the process of dealing with my home warranty - she even found my policy information when I had misplaced it! Working with Arlene has been one of the best decisions we have ever made as a family, and I feel like we have found both a real estate agent and a lifelong friend. read more

I've raved about Arlene Maze before, and she has come through for us once again in finding an excellent tenant to fill an unexpected vacancy at duplex that we own. This time, the challenge was rather different, but Arlene's ability to handle whatever oddball situation may arise in the real estate game was the same: Outstanding! Our problem this time was that a long term tenant broke their lease and left the place in bad shape, needing garbage removal, yard work, painting, plumbing and electrical repairs, and some kitchen remodeling. Arlene provided expert guidance on what to repair and remodel, with a sharp eye on cost-effectiveness. She even found a contractor for me who did an outstanding job at a reasonable price. Then she did a great job in determining the rent, which wasn't easy due to a lack of comparable properties in the area at the time, and got the place rented shortly after the work was completed. As with the other occasions on which we have worked with Arlene, my wife and I couldn't be happier with the quality of her professional services and her conscientious yet still delightful style. read more

As first-time homebuyers, there was a lot we were nervous about, beginning with who to choose to represent us. After weighing a couple of options, we went with Arlene, and there is no doubt that was the one of the best decisions we ever made. Arlene knew the market inside and out, and she only needed a couple of minutes inside a property to size it up and know whether or not it was worth our attention. Speaking of attention, not having such a big budget to work with, we were worried that we would never find something we were happy with, and also were concerned we would not get much TLC from our agent. Arlene proved us incredibly wrong on both counts. We continued having doubts that we would find the property for us, but Arlene came through in a huge way! And we cannot imagine being treated any better or given any more attention if our budget had been much much larger. Anytime anything came up, Arlene was there to take care of it, and she always followed through until the issue was settled. We will definitely use Arlene in the future and recommend her to anyone who asks! read more

As first time buyers and "newbies" to Austin, we feel very lucky to have had Arlene on our side. Austin is full of incoming realtors due to the market, but I feel like the success that we had with Arlene is due to her experienced edge and her knowledge of Austin - this provided a HUGE advantage against less Austin-experienced realtors. Austin is an INSANELY competitive market, but Arlene has an incredible handle on it! No listing that came up slipped through her fingers and every time a fitting or interesting listing came up she contacted us ASAP to set up a showing. We were first-time home buyers...and somewhat particular, but she was always understanding, respectful and graceful when showing us a listing and never impatient. She simply had confidence that she would help us find the right place - whenever that "right place" came on the market. I am still amazed at how she operates - she's incredible. Her knowledge of the market, real estate, and processes was very impressive. I am also very impressed by her solid network of trusted inspectors, contractors and industry experts. Even during stressful or disappointing times (i.e. losing a bid war, etc.) having her and the professionals that she trusts there to provide advice and insights made the decision process much more straight forward for us. So, I can't say enough about Arlene, but I will end with this - ultimately, Arlene worked her magic and set up a showing for a condo in the area that we were hoping for. I was floored when she showed us the condo - it was by far the most amazing unit we had seen and included everything we had been so "picky" over. We had to act fast...which was no problem because we had Arlene. We now have the most amazing place in Austin. read more